Customer Service Management
Resume:
NAMRATA SHARMA LAMICHHANE
HORSHAM,PA,19044
Objective: In search of a full time employment in a professional environment that will allow me
to grow professionally and gain experience to develop my carrier.
Summary:
Complete knowledge about documentation and regulatory requirements.
Excellent interpersonal and communication skill
Take initiative and pay strong attention to detail
Establish and maintain client relationships
Ability to multi task and quick learner
Team oriented player.
Professional, positive attitude
good decision maker with leadership skills
problem solver, strategy thinker good communicator and creative writer
Technical skills:
Computer literate; good knowledge of email and internet as well as word, excel, power
point, photo shop
Strong verbal and written communication: English, Nepali, and Hindi languages.
Education:
Masters in Sociology
Tribhuwan University, Kathmandu, Nepal (01/2006-09/2007)
Course Highlight
Obtained knowledge about analysis of society and culture, research methodologies,
project analysis and management and gender studies.
Performed various research regarding woman studies, lives of foster children, adult care
Written thesis on a research regarding the lives, aspirations, confrontation of displaced
carpet children and their experience in the Rehabilitation home
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Employment History:
Bright point (05/2010- 08/2013)
Euless, Dallas, Texas
Final quality advisor:
Audited various products of the company under the direct supervision and facilitation of
the manager.
Developed the interface between the business and the customer.
Atc Electronics and logistics (11/2007-4/2009)
Alliance Gateway, Fort worth, Texas
Product validation controller PVC:
Ensure over the quality of products and help in processing it.
Handled various task as directed by the supervisor.
Active participation and coordination with all the team members.
711 (6/2009-9/2010)
Pipeline road, Fort worth, Texas
Senior sales associate:
Maintain good relation with the customer as well as the workers.
Handled calls, ordering supplies/ inventory, organizing and managed the store.
Didi Bahini (4/2005-9/2007)
kathmandu, Nepal
Coordinator:
Worked on various women oriented and youth related activities
Performed various research and produced reports
Handled incoming and out coming mail, organize files
coordinated information, attained meetings
worked as a facilitator in different projects
Center for child studies and development: (3/2003-3/2005)
kathmandu, Nepal
Teacher:
Worked as a teacher in the rehabilitation center for Rugmark.
Worked basically with the carpet children.
Performed various research work.
Translated a book “Hamro Ghar” which is about children/children of parents who worked
in the carpet warehouse
The book is about the confrontations, aspirations, goals and lives of the children as a
child labor and their lives in the rehabilitation center
worked as a translator/ handled projects/
Prepared various case management, prepared reports regarding the children
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The New Summit School (2/2002-1/2003)
Kathmandu, Nepal
Teacher:
Worked as an elementary school teacher
Performed various project works for children.
Handled multiple incoming and outgoing calls and mails.
Organized meetings, carnivals, picnics, outdoor activities.
Zee Sports (2/2000-1/2002)
Kathmandu, Nepal
Communication Officer
Event management.
Project management.
Develop and maintain good relation with clients.
Book keeping, data entry, printed and scanned documents.
Other administrative jobs.
Tele communicating
Organized various meetings/ seminars
Yeti travels private limited (1/2000-5/2003)
Kathmandu, Nepal
Customer Service representative
Handling of multiple telephone calls
Greeting customers
Maintaining client list and data entry
Organized meetings
VOLUNTEER:
Hamro Ghar
(Rehabilitation home for displaced carpet children) (4/2005-
9/2009)
Kathmandu, Nepal.
Paid volunteer service to the rehabilitation center for displaced carpet children
Making sure that the children are not involved in any child labor
Interviewing with the children about their lives as a child labor
3
Making sure that the children have the rights to good health, education, play,
communication, love, care and emotional and economical support
Worked for orphan, abused kids and helped in case management
Helped them in organizing culture shows.
worked as an assistant teacher
Helped children learn computer,
Prepare letters, pamphlets, flyers and reports for administrative work.
Reference: Available on request
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