Manager Project

Constance S. Benson

Personable professional with rich mix of experience in corporate strategic marketing,communications, and IT project management.

PROFESSIONAL EXPERIENCE

SENIOR MARKETING PROJECT MANAGER

JPMORGAN CHASE CO.

MECHANICSBURG, PA

2012 - 2014

• Responsible for managing large-scale project and campaign activities related to strategic

marketing initiatives designed to satisfy specific business needs.

• Organizes and directs the activities and communication of cross-functional project teams

to ensure quality and timeliness of project completion.

• Develops effective project plans, and ensures projects are executed according to timelines

and budgets.

• Monitors projects on an ongoing basis, evaluating progress and quality, managing issue

resolution and taking corrective action as necessary.

• Acts as a primary interface with other external groups.

• Develops and presents project documentation to support various work activities.

• Clearly defines and communicates the project purpose to senior stakeholders and the

broader team; establishing clear roles, tasks, milestones and measures of success.

• Leads post implementation reviews to evaluate project results and lessons learned,

including measuring customer satisfaction.

SENIOR MARKETING MANAGER / RELATIONSHIP MANAGER

JPMORGAN CHASE CO.

MECHANICSBURG, PA

2010 - 2012

• Responsible for managing the business and technical relationship between Retail and

Credit Card as it related to the Ultimate Reward card portfolio.

• Developed strong retail business relationships to become their go-to liaison for their

technical and business informational needs from Card.

• Coordinated communication /collaboration between Retail and Card on resolution of

technical issues.

• Managed the technical teams to convert 3M debit cards to the Ultimate Rewards Platform.

SENIOR MARKETING MANAGER

PENNSYLVANIA STATE EMPLOYEES CREDIT UNION

HARRISBURG, PA

2006 - 2010

• Directed and managed marketing staff. Developed and implemented communication

strategies that positively impacted company growth.

• Elected by senior management to research and make recommendations to improve the

PSECU customer experience both internally and externally.

• Developed mass media marketing campaign resulting in record loan growth for 2008 and 2009.

• Managed marketing strategy for the largest credit union merger in PSECU history,

resulting in successfully retaining 94% of that credit union's member base.

MARKETING MANAGER

PENNSYLVANIA STATE EMPLOYEES CREDIT UNION

HARRISBURG, PA

2002 - 2006

• Collaborated on the development of product positioning and marketing tactics; created ad

copy and designed creative pieces for business advertising.

• Collaborated on projects that earned PSECU top lending status and increased service penetration in 2005 and 2006.

• Developed creative using variety of design software.

• Implemented annual marketing plan for assigned product lines.

• Wrote business plans resulting in the creation of new products that vastly increased loan volume.

EDITOR / PUBLIC RELATIONS COORDINATOR

PA STATE ASSOCIATION OF BOROUGHS

HARRISBURG, PA

2000 - 2002

• Edited monthly magazine publication and managed advertising portfolio.

• Successfully directed production and re-branding of monthly legislative magazine, resulting in 5% readership increase.

• Managed entire creative staff, proposed story content, edited stories, proofread pages and reviewed layout of magazine content.

• Wrote weekly public relations updates to media outlets and fielded media and public

inquiries.

AWARDS AND ACCOMPLISHMENTS

• Executive Project Manager for Chase's Ultimate Rewards Platform

• Award of Excellence for Outstanding Advertising:“Go Branchless” Campaign

• Award of Excellence for Segmented Marketing:“New Member Experience”Campaign

• Best of Public Relations Communications Award: “Fraud Awareness Week”Campaign

• Record Loan Growth:“Great Rate”Campaign

EDUCATION

PENNSYLVANIA STATE UNIVERSITY

STATE COLLEGE, PA

B.A. Journalism; December, 1997

B.A. Psychology; December, 1997

VOLUNTEER WORK

PA Food Bank

Paxton Ministries

129 Woodridge Drive Harrisburg, PA 17110 Home - 717-***-**** Cell - 717-***-****

Contact this candidate