Constance S. Benson

Personable professional with rich mix of experience in corporate strategic marketing,communications, and IT project management.

PROFESSIONAL EXPERIENCE

SENIOR MARKETING PROJECT MANAGER

JPMORGAN CHASE CO.

MECHANICSBURG, PA

2012 - 2014

• Responsible for managing large-scale project and campaign activities related to strategic

marketing initiatives designed to satisfy specific business needs.

• Organizes and directs the activities and communication of cross-functional project teams

to ensure quality and timeliness of project completion.

• Develops effective project plans, and ensures projects are executed according to timelines

and budgets.

• Monitors projects on an ongoing basis, evaluating progress and quality, managing issue

resolution and taking corrective action as necessary.

• Acts as a primary interface with other external groups.

• Develops and presents project documentation to support various work activities.

• Clearly defines and communicates the project purpose to senior stakeholders and the

broader team; establishing clear roles, tasks, milestones and measures of success.

• Leads post implementation reviews to evaluate project results and lessons learned,

including measuring customer satisfaction.

SENIOR MARKETING MANAGER / RELATIONSHIP MANAGER

JPMORGAN CHASE CO.

MECHANICSBURG, PA

2010 - 2012

• Responsible for managing the business and technical relationship between Retail and

Credit Card as it related to the Ultimate Reward card portfolio.

• Developed strong retail business relationships to become their go-to liaison for their

technical and business informational needs from Card.

• Coordinated communication /collaboration between Retail and Card on resolution of

technical issues.

• Managed the technical teams to convert 3M debit cards to the Ultimate Rewards Platform.

SENIOR MARKETING MANAGER

PENNSYLVANIA STATE EMPLOYEES CREDIT UNION

HARRISBURG, PA

2006 - 2010

• Directed and managed marketing staff. Developed and implemented communication

strategies that positively impacted company growth.

• Elected by senior management to research and make recommendations to improve the

PSECU customer experience both internally and externally.

• Developed mass media marketing campaign resulting in record loan growth for 2008 and 2009.

• Managed marketing strategy for the largest credit union merger in PSECU history,

resulting in successfully retaining 94% of that credit union's member base.

MARKETING MANAGER

PENNSYLVANIA STATE EMPLOYEES CREDIT UNION

HARRISBURG, PA

2002 - 2006

• Collaborated on the development of product positioning and marketing tactics; created ad

copy and designed creative pieces for business advertising.

• Collaborated on projects that earned PSECU top lending status and increased service penetration in 2005 and 2006.

• Developed creative using variety of design software.

• Implemented annual marketing plan for assigned product lines.

• Wrote business plans resulting in the creation of new products that vastly increased loan volume.

EDITOR / PUBLIC RELATIONS COORDINATOR

PA STATE ASSOCIATION OF BOROUGHS

HARRISBURG, PA

2000 - 2002

• Edited monthly magazine publication and managed advertising portfolio.

• Successfully directed production and re-branding of monthly legislative magazine, resulting in 5% readership increase.

• Managed entire creative staff, proposed story content, edited stories, proofread pages and reviewed layout of magazine content.

• Wrote weekly public relations updates to media outlets and fielded media and public

inquiries.

AWARDS AND ACCOMPLISHMENTS

• Executive Project Manager for Chase's Ultimate Rewards Platform

• Award of Excellence for Outstanding Advertising:“Go Branchless” Campaign

• Award of Excellence for Segmented Marketing:“New Member Experience”Campaign

• Best of Public Relations Communications Award: “Fraud Awareness Week”Campaign

• Record Loan Growth:“Great Rate”Campaign

EDUCATION

PENNSYLVANIA STATE UNIVERSITY

STATE COLLEGE, PA

B.A. Journalism; December, 1997

B.A. Psychology; December, 1997

VOLUNTEER WORK

PA Food Bank

Paxton Ministries

129 Woodridge Drive Harrisburg, PA 17110 Home - 717-***-**** Cell - 717-***-****

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