Customer Service Sales

Harish Kumar

Village, Kardho, P.O, Panyali,

Tehsil, Nadaun, Distt, Hamirpur,

Himachal Pradesh, India 177040

Tel. No 91-998*******.

************@*****.***

WORK EXPERIENCE:

March 2014 to Till Date

Area Manager

A.N Traders PVT. Ltd. o/a Kentucky Fried Chicken (KFC)

Ludhiana Punjab, India

Duties and Responsibilities:

. Follow Standard Operating Procedures of KFC.

. Responsible for Handling Operations & drive great results by

timely Coach & Support to RGM's of the Market.

. Responsible for Handling Team of RGM's.

. Distinction of stabilizing the quality standards, business

developments, and sale promotion in the company's Restaurant.

. Managing the outdoor catering schedules with constant tie-ups

with major corporate and implementing sales promotional

strategies to increase the sales volume and achieving maximum

customer satisfaction.

. Responsible for delivering Profitability by effective cost

control.

. Execution of marketing activities.

. Implementing world-class service strategies.

. Interacting with guests to troubleshoot on complaints.

. Provide coaching to the Team to "Build People Capability".

. Weekly meeting with RGM's & Market Manager to improvise the

Performance of Restaurants.

April 2013 - March 2014

Home Service Lead

A.N Traders PVT. Ltd. o/a Kentucky Fried Chicken (KFC)

Chandigarh, India

Duties and Responsibilities:

. Follow Standard Operating Procedures of KFC.

. Responsible for Handling Home Delivery Operations for Market (9

Restaurants).

. Responsible for Handling Team of 9 RGM's.

. Distinction of stabilizing the quality standards, business

developments, and sale promotion in the company's Restaurant.

. Managing the outdoor catering schedules with constant tie-ups

with major corporate and implementing sales promotional

strategies to increase the Home Service sales volume and

achieving maximum customer satisfaction.

. Responsible for delivering Profitability by effective cost

control.

. Execution of marketing activities.

. Implementing world-class service strategies.

. Interacting with guests to troubleshoot on complaints.

June 2009 - April 2013

Restaurant General Manager Grade 1

A.N Traders PVT. Ltd. o/a Kentucky Fried Chicken (KFC)

(Ludhiana, Khanna & Chandigarh)India

Duties and Responsibilities:

. Followed Standard Operating Procedures of KFC.

. Handled operational functions like pre-shifts staff briefings,

ordering, creating the duty roster, shift management and daily

sales report.

. Managed the outdoor catering schedules with constant tie-ups

with major corporate and implementing sales promotional

strategies to increase the sales volume and achieving maximum

customer satisfaction.

. Procured and managed raw materials and stock.

. Practical and theoretical training to enhance skills &

motivation levels.

. Implemented world-class service strategies.

. Accountable for maintenance & repairs of the machines.

. Ensured to render of high quality services, resulting in

customer delight.

. Interacting with guests to troubleshoot on complaints.

. Managed smooth & scheduled implementation of brand standards so

as to minimize gaps in actual vs. required standards.

. Accountable for handling operations in the assigned Restaurant

likes LSM (Local Store Marketing), scheduling and HR department.

. Distinction of stabilizing the quality standards, business

developments, and sale promotion in the company's Restaurant.

. Responsible for maintaining high standards of quality, service

and cleanliness.

. Responsible for handling the crew team of about 50 persons.

. Responsible for delivering Profitability by effective cost

control.

May 2008 - May 2009

Assistant Restaurant Manager Grade 1

A.N Traders PVT. Ltd. o/a Kentucky Fried Chicken (KFC)

(Ludhiana)India

Duties and Responsibilities:

. Maintained high levels of customer service through tolls

provided by the upper

. Management.

. Daily controls of inventory stocks & cash handling & audits.

. Handled and processed complains / breakdown / accident

accordingly.

. Preparde the Outlet Weekly & monthly Reports of cost control

(Cost of Sales, Cost of Labour, Cost of semi variable) and

profit & loss account at store level.

. Prepared the Outlet Weekly & monthly Training schedule &

Training reports of TM's.

. Attended Operations Meeting regularly.

April 2006 - April 2008

Shift Manager

A.N Traders PVT. Ltd. o/a Kentucky Fried Chicken (KFC)

(Ludhiana)India

Duties and Responsibilities:

. Effective floor management to give every customer a reason to

return.

. Checked food storage and maintains inventory control.

. Identified staff development & training needs and ensures that

training is obtained

. Conducted Briefing for staff and explain goals targets.

September 2004 - March 2006

Team Member

Silver Leaf Hospitalities (P) Ltd. o/a Kentucky Fried Chicken (KFC)

(Chandigarh)India

Duties and Responsibilities:

. Customer Service

. Food Preparation

. Cleanliness and Hygiene

September 2003 - June 2004

Crew Member

Connaught Plaza Restaurants PVT. Ltd. o/a Mc Donald's India

Chandigarh India

Duties and Responsibilities:

. Customer Service

. Food Preparation

. Cleanliness and Hygiene

TRAININGS / SEMINARS ATTENDED

Industrial Training

Hotel Clarks Avadh Lucknow

Lucknow, India

June 7, 2001 until November 6, 2001

AWARDS/RECOGNITIONS

. Awarded as Best Performer for " Achieving highest sale on 31st Dec-

2011.

. Awarded as Best Performer for " Achieving highest sale on 25th Dec-

2011.

. Certificate of Excellence for Last Quarter on Jun-2012. (Mar-2012 to

May-2012) for running Great Restaurant. For achieving Breakthrough

Results in CMS.

. Mid Term Appraisal period 2011-2012

. Performance Appraisal Letter period 2011-2012

. Performance Appraisal period 2010-2011

. Performance Appraisal period 2009-2010

EDUCATIONAL BACKGROUND

Himachal Pradesh University

Himachal Pradesh, India

Bachelor of Arts, March 2004

National Council for Hotel Management and Catering Technology

New Delhi, India

Diploma in Food & Beverage Service, December 2001

Government Senior Secondary School

Himachal Pradesh, India

Higher Secondary Education, March, 2000

Government Senior Secondary School

Himachal Pradesh, India

Secondary Education, March, 1998.

PERSONAL BACKGROUND

30 years old.

Single.

Knowledgeable in computer such as Microsoft Excel and Microsoft Word

CHRARACTER REFERENCES

Available upon request.

Contact this candidate