Manager Customer

SARAVANAN. B No **.*ST MAIN ROAD.

RAJARAJESHWARAI NAGAR

1st STREET

MADIPAKKAM-600091

No: 984*******/868*******

E-mail:

***********@*****.***

Objective:

Seeking a dynamic and challenging career opportunity to provide service to

a corporation while concurrently demonstrating my value and capabilities by

enhancing the employer's visibility and profitability.

Academics:`

Graduation : B.A CORPORATE SECRETARYSHIP

Madras University

Technical Trainings:

Microsoft Application : D.C.A. (Diploma in Computer Application)

: Ms-Dos, Ms-Word, Ms-Excel,

: Ms-PowerPoint

Technical : Familiar with MDB'S using MS Access

Familiar With Oracle and FoxPro Tools for Telecom

Mandates

Familiar With SQL Server

Professional experience:

1. Worked as Transaction Processor in Gopinath Sharma (An associate of

DB & SCB Bank)

from March 2003 to Dec 2007. Reporting to Manager - Operations (CMS

Department)

Areas of responsibilities are:

. Processing & Uploading Upcountry cheques

. Handling Entire Return processing

. PDC processing for PAN INDIA ( Centralized module)

. Entire Data processing center Controlling

. Software implementation for mandate processing

. Auditing vendors for South Circle

. Handling Banking Query's and responding within given TAT

. Handling partner bank (Funding & Deposition) query's

2. Worked as Team leader in Adecco Flexione Workforce Solutions Ltd (An

associate of DEUTSCHE Bank)

from Dec 2007 to May2011Reporting to Manager - Operations (CMS

Department)

Areas of responsibilities are

. Overall Control For Mandate processing

. Reconciliation of Internal working accounts

. Handling with Entire customer mandate reconciliation with day

wise & month wise statement wise for end to end

. Reporting Various Monthly& daily MIS to customers

. Handling partner bank (Funding & Deposition) query's

. Handling with all over south India partner bank reconciliation

. Handling Cash,Bulk & upcountry booking in CASHIN application

. Coordinating with the service providers across South India &

ensure smooth collections

. Reconciliation of Upload was booking across for South circle

. Monitoring & ensures Nil Outstanding in various trackers of

South India ( Deposition, Liquidation, Outstanding entry's,

Coordinator Pickup's and other daily trackers)

. Creating and Updating Various MDB'S using MS Access

. Interact with Clients for regularizing the process and solving

the queries

. End to end billing for all mandates across south circle

. Efficient handling of recon unit. (DPC)

Team Work:

Good interpersonal skills and the ability to establish and maintain

effective working relations in a multi-cultural, multi-ethnic

environment with sensitivity and respect for diversity.

Key Roles:

. End to end customer relationship management from cheque cash pickup

solutions prior to banking to post banking reconciliation

. End to end customer reconciliation & partner bank reconciliation

solutions prior to banking to post banking reconciliation

. Management of banking activities across South India

. Handling with Entire customer reconciliation for south crcle

Achievements:

. Managing banking operations across 3 Southern parts of India covering

100 locations for Cash Management Customers.

. Recognized as a Best In source twice in Chennai Branch within two

years of joining.

. Withstood a spurt in volumes of nearly 4 times in 3 years

Personal Profile:

Father's Name : M.BABU

Date of Birth & Age : 14th Apr 1978

Marital Status : Married

Languages Known : English & Tamil (Speak, Read and Write)

(Speak to hindi & telugu)

Interests & Hobbies : Listening to Music & Traveling

Nationality : Indian

References : Available upon Request

DATE B.SARAVANAN

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