Customer Service Representative

Danielle Douglas

Customer Care Rep • Business Student

Scarborough, ON

acg790@r.postjobfree.com - 647-***-****

To secure a position that offers challenge and opportunity for my career development and at the same time to

serve the organization to the best of my capabilities. I would like to gain new skills while utilizing my current

area of expertise of employee satisfaction services with in a positive team environment

WORK EXPERIENCE

Customer Service Representative

Accutel Call Centre - Toronto, ON - May 2013 to January 2014

Handle customer inquiries, complaints, billing questions, and payment/service requests

Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions

Consistently met performance benchmarks in all areas (speed, accuracy, volume)

Earned 95% plus marks in all categories including communication skills, listening skills, problem solving and

politeness

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve

productivity

Quickly understand and interpret customers' needs and wants

Cashier

Wendy's - Toronto, ON - February 2011 to January 2013

Approached customers pleasantly, took their orders, communicated orders to kitchen staff, prepared bills and

served orders

Managed customer complaints and recorded feedback regarding suggestions

Maintained a clean environment and overall display of the restaurant on a regular basis

Prepared food items as per Wendy's standards

Assisted others in their work during slow periods

Assisted management with inventory control and stock ordering

Built loyal clientele through friendly interactions and consistent appreciation

Up-sell in store promotions

Sales Associate

Toys R Us - Toronto, ON - October 2010 to January 2011

Greeted dozens of customers daily with a positive attitude

Answered questions regarding Toys R Us sales and return polices

Handled front desk and cash register

Assisted customers with purchases, exchanges, and locating merchandise

Encourage customers to return

Assisted in the cleaning and general appearance of the store

Preformed filling and data management

EDUCATION

Business Management

Canadian Business College

2014

Monsignor Fraser College

2011 to 2013

Francis Libermann High School

2009 to 2011

ADDITIONAL INFORMATION

Excellent communication and interpersonal skills, both orally and written

Ability to work in a fast paced setting and multitask

Capable of handling cash and credit card transactions and can operate a cash register confidently

Highly skilled in providing information regarding products and services of company

In-depth knowledge of taking orders, deciding charges, and administering billings or payments

Works equally well independently as well as part of a team

Well organized, resourceful, and self motivated

Good at identifying and resolving problems in a timely manner

Proficient in MS Office Word, Internet Explorer, and Outlook, with accurate and efficient data entry kills

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