Linda Alfaro

**** ******** ** 831-***-****

Salinas, CA 93906 acg77d@r.postjobfree.com

SUMMARY

Highly experienced professional in the field of production and customer service with more than eight years of

experience in customer service in an extremely fast paced production shop. Self starter, goal oriented, and peak

performer with strong work ethics and excellent communication skills. Other core competencies include: team

leadership, dispute resolution, employee development, and operations oversight.

PROFESSIONAL EXPERIENCE

Capital One, Salinas, CA 2004– 2013

(Formally HSBC, Household Credit)

Process Coordinator I (2010 – 2013)

Responsibilities include: Manage the activities of multiple function areas including overseeing one of three shifts

that process and mail an average of 20 million billing statements and letters per month, direct operation activities

within an active production area to achieve production goals involving cost, quality, time and safety. This is

accomplished with aggressive turn around results in production, efficiency and quality.

● Support management team to ensure compliance of statements standards and service level agreements are

being met on a company level as well as a governmental level.

● Identify, analyze and resolve problems that arise in a day to day environment, with staffing, machine issues

and system issues.

● Meet production goals, control inventory and manage flow of product on a daily basis.

● Communicate errors and/or discrepancies of statements and collateral to appropriate leadership member.

● Oversee all aspects of production, including but not limited to operating an insert machine while upper

management is not available.

● Instill the “Lean Manufacturing” methodologies throughout the production shop, which has improved

overall workflow by 25% throughout department since inception.

● Promote team building that developed and led a highly successful team by using hands on approach and

managing functions within the department for operator recognition and holiday events while staying within

budget.

● Assist in writing department operations procedures.

Seasoned Operator ( HSBC) (2008 – 2010)

Performed every function within the department as well as simple managerial tasks. Required to take initiative and

work with little to no management direction.

● Operated high speed inserters Turbo22, Pitney Bows APS, Mailstar inserters.

● Cross trained other employees.

● Tested new products.

● Provided process improvement ideas.

Fully Qualified Operator (2006 – 2008)

Able to perform multiple functions within the department. Able to know at least three machine functions and meet

expectations for those functions on a consistent basis.

● Operated Turbo22, Mailstar, and flat machine inserters.

● Provided assistance to other entry level operators.

Entry Level Operator (2005 – 2006)

Operated Mailstar inserter as required to meet daily expectations.

● Ensured quality was being met for all statements and letters being processed.

Customer Service Representative (2004 – 2005)

Assisted customers by providing account and product information as well as assisted in resolving account and

product problems.

● Answered phones and responded to customer requests.

● Sold added value products and provided product information.

● Identified, researched, and resolved customer issues.

● Followed up on customer inquires not immediately resolved.

EDUCATION/TRAINING

Everett Alvarez high School

1900 Independence Blvd

Salinas, CA 93906 Acquired high school diploma.

Code of Business Conduct and Ethics, Compliance Awareness Course

TECHNICAL SKILLS

Word, Excel, MS PowerPoint, MS Outlook, PeopleSoft, Lotus Notes, Windows

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