Customer Service Pharmacy Technician

Marcellus Mann

************@*****.***

CELL PHONE 267-***-****

Current Address

**** * ******** ****** *** floor

***** ************, **

Objective Statement

To obtain a position that utilizes my experience and qualifications as a

Certified Pharmacy Technician

Employment History

ExcelleRx

Start date: August 2013-present

Management Support Center Pharmacy Technician

• Taking verbal orders from Nurses and Doctor over the phone

• Assisting Nurses with Coordinating a First Dose Response (FDR)

and triage nurse/hospice questions related to outstanding FDR

requests

• Proficient in current technology system(s) to perform the following

tasks: enter patient admissions, change an active patient to

discharge/deceased status, transfer patients, update demographic

changes, process refills and manipulate Infinity and SXC billing

program

• Establish a patient medication list by entering new medication(s) into

work buckets for Pharmacist review

• Maintain and update existing patient medication lists for Pharmacist

review

• Assist callers with general and customer service issues including

FedEx package tracking and completing the CS report form to report

all service failures

• Provide superior customer service to our hospice partners

• Assist local pharmacies with adjudication of claims on the HP Rx

Card

• Adhere to precise work schedules, taking continuous phone calls for

extended periods of time.

• Answer prior authorization inquiries calls as well as research and

resolve formulary and benefit issues

• Consistently meet established productivity, schedule adherence, and

quality standards

• Use multiple screens of information simultaneously to address

customer needs.

Cvs Pharmacy

Start date: August 2010 – August 2014

Pharmacy Technician

• Filing prescriptions

• Customer service

• Assisting pharmacist with everyday duties

• Accountability of all drugs and patients profiles

• Contacting insurance companies and doctors

• Maintains pharmacy inventory by checking pharmaceutical stock to

determine inventory level; anticipating needed medications and

supplies; placing and expediting orders; verifying receipt; removing

outdated drugs.

Walmart Pharmacy

Start date: July 2012 – November 2012

Pharmacy Technician

• Filing prescriptions

• Customer service

• Assisting pharmacist with everyday duties

• Accountability of all drugs and patients profiles

• Contacting insurance companies and doctors

• Maintains pharmacy inventory by checking pharmaceutical stock to

determine inventory level; anticipating needed medications and

supplies; placing and expediting orders; verifying receipt; removing

outdated drugs.

Education

PTCB Certified 6/2014

Lincoln Technical Institute/ Pharmacy Technician Program

Start date: February 2009 – August 2010

Certificate of completion

Thomas Alva Edison

Start date 2002-2006

High School Diploma

Degree received: High School Diploma

Start date: September 2002

Graduation date: June 2006

Additional Skills

• Prescription Processing

• Pharmaceutical Calculations

• Medical & Pharmaceutical Terminology

• Drug Classifications & Safety

• Medication Inventory Management

• FDA Compliance

• Medicare, Medicaid & Insurance Claims Processing

• Customer Service/Customer Relations

Contact this candidate