Customer Service Executive
Resume:
CURRICULUMVITAE
NAME : Vikash Kumar
EMAIL ID : ************@*****.***
CONTACT NO. : +91-999*******
CAREER OBJECTIVES:
To grow with a leading airlines where my talents and skills can
be utilized to the maximum extent and to work for the progress
of the organization to the best of my ability.
CONTACTING ADDRESS: HOUSE NO. 7/11,
. F-BLOCK,Near
Gurudwara
MALVIYA NAGAR. .
NEW DELHI-110037
PERSONAL DETAILS
FATHER’S NAME : MR. AWADHESH PRASAD
GUPTA
DATE OF BIRTH : 19/06/1985
SEX : MALE
MARITAL STATUS : SINGLE
NATIONALITY : INDIAN
LANGUAGE KNOWN : ENGLISH,HINDI
ACADEMIC PROFILE:
YEAR OF
QUALIFICATI SCHOOL/UNIVERSITY
PASSING
NAME
ON
B.S.S.B,
MATRICULATI
2004
ON
PATNA(BIHAR)
R.N.S COLLEGE,MANER
INTERMIDIAT
2006
E
PATNA(BIHAR)
MAGADH
GRADUATION
UNIVERSITY
2009
GAYA (BIHAR)
PROFESSIONAL QUALIFICATION:
INSTITUTION
YEAR OF
QUALIFICAT
ACADEMY PASSING
ION
LIVEWEL AVIATION
ACADEMY,
A.G.S.
AUG,2008
DIPLOMA RAJOURI
GARDEN,N.DELHI
EXPERIENCE DETAILS:
S.N COMPANY DESIGNATI
PERIOD
O NAME ON
SEP2008 – LIVEWEL AVIATION
1 C.S.A.
OCT- 2010 SERVICES(SQ)
OCT-2010 – AIR INDIA –
2 C.S.S.A.
JAN2012 SATS(SQ)
JAN-2012- TT LOGISTICS OPERATIONS
3
JUNE 2012 (BAWC) EXECUTIVE
NOV12 –OCT Brand
Delhi duty free
4
13 Ambassador
AIR INDIA –
Oct13 – Till date C.S.S.A
5
SATS(SQ)
STRENGTHS:
OPTIMISTIC,PATIENCE, ETC
ROLES &RESPONSIBILITY:
WorkING as a Customer Service Senior Agent (C.S.S.A) for Singapore Airlines (SQ)
Conducting Pre-flight checks of the flight i.e. preparation of the
flight file, Seat Editing, Seat Planning.
I know the function of floor walking, MEET and GREET every
passenger,assisting them to their right queues, distributing
embarkation card & hand carry tags and make sure queues are
properly formed.
As a check-in agent I perform check-in process, the
documentation check, seat assignment and queries of customers
and ensure that all customers are efficiently and correctly handled
and helping them to do all documentation.
Assisting and escorting passengers through immigration, custom
and security. Providing assistance and facilitating passengers in
the lounge. Looking into passengers queries and updating on flight
details.
VIP and special handling – Assisting VIP/CIP’s and important
clients on both arrival and departure.Liaising with immigration,
custom, and security to ensure that prior permission taken to
ensure smooth handling.
I know the function of transit passenger(DT),function of
offloading the passenger,function of manual flight cancellation
flights,delay handling and all the function of departure.
Taking care of Unaccompanied Minor and Young Passenger,
Ensure all documents are collected and checked before takeover
from parents and guardians, Wheel Chair Passengers and
Passengers traveling for the first time and assisting them.
Taking care of Aircraft Interior Cleaning.
CLC –Liaise up with CLC team(loadsheeter) in SIN.pass on the ULD details,EZFW,send pre
alerts,& perform all operational works till the flight departure like LMC OFF,presentingLoad
Sheet,NOTOC&e.t.c
Worked as a Operations Executive for British Airways World Cargo from 4 th Jan 12
Job Profile is to crosscheck each and every export documents.
Plan the export cargo in such way by which we can get maximum load ability
To keep update of every freighter and inform every agencies like INDIAN OIL For refueling,
Airport Authority for bay allocation & e.t.c.
Liaise on with our GHA(CELEBI) for proper and smooth handling of our cargo
Sending Message to Desired Destination by the Medium of telex,fax,e-mail &telephone
Preparing Import & Export Forwarding documents.
Maintaining ULD &VCB’s stock as per station allocation.
HOBBIES:
Travelling,Surfing,listening to music etc.
PASSPORT DETAILS:
PASSPORT NO. : K 2334802
PLACE OF ISSUE : DELHI
DATE OF ISSUE : 24/02/2012
DATE OF EXPIRY : 23/02/2022
DECLARATION:
I HERE BY DECLARE THAT THE ABOVE FURNISHED
INFORMATION IS TRUE AND CORRECT TO THE BEST
OF MY ACKNOWLEDGE AND BELIEF. I ASSURE
HONEST AND SINCERITY IS MY DUTIES IF GIVEN A
CHANCE.
DATE :
PLACE :(VIKASH KUMAR)
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