Sales Management
Resume:
Mobile : +91-997*******, 880*******
E-mail : ***********.**@*****.***
Neha Mahajan
“ I aspire to achieve professional excellence in pursuance of organizational goals while
seeking personal growth and development and utilizing my experience & skills to the fullest,
taking the job with a sense of responsibility & making my contribution by learning & working
productively. ”
Summary
A service industry professional with total experience of 8 years in Customer Management Services and Sales
Coordination. Very good Knowledge of Product, process and sales.
Professional experience
WORK EXPERIENCE
Present Company: - Vivo Healthcare Private Limited Oct’2014………
Designation: - Assistant Manager - Sales Support
• Designed various formats like MSR, WSR, DSR, Follow up’s, Escalation Matrix Level
wise etc.
• Scheduled an average of 8 meetings per week for the Sales team of Gurgaon.
• Scheduling meetings for CEO and for VP -Sales as well.
• Responsible for providing administrative support to Pan India sales team.
• Preparing action plans and schedules to identify specific targets and to project the
number of contacts to be made.
• Establishing and maintaining client relationship with existing and potential customers.
• Follow up on new leads and referrals resulting from field activity.
• Initiating necessary action to meet the requirements by planning and organizing business
meetings between sales team and prospective customers.
• Keeping track of various customers and sales deals by maintaining MIS (Management
Information Systems).
• Responsible for ensuring data accuracy and veracity while presenting reports to the
HOD.
Previous Experience: -
Synchronized Supply Systems Ltd. 2013(Feb) – 2014(October)
Designation: - Sr. Executive - Sales Support
• Developed standard format for master file.
• Successfully implemented ECRM for Sales and help all the team member’s to use the
software without any issue’s on daily basis.
• Designed various formats like MSR, WSR, DSR, Follow up’s, Escalation Matrix Level
wise etc.
• Scheduled an average of 10 meetings per week for the Sales team of Gurgaon.
• Scheduling meetings for CEO and for VP -Sales as well.
• Responsible for providing administrative support to Pan India sales team.
• Preparing action plans and schedules to identify specific targets and to project the
number of contacts to be made.
• Identify sales prospects with existing accounts as assigned and generating new leads
(account profiling and lead generation) by calling or by reference or by any source.
• Establishing and maintaining client relationship with existing and potential customers.
• Follow up on new leads and referrals resulting from field activity.
• Responsible for presenting and introducing the company’s products and services to
potential clients over the call.
• Initiating necessary action to meet the requirements by planning and organizing business
meetings between sales team and prospective customers.
• Involved in the development of frameworks & methodologies, business process
optimization & designing of SOP/KPI for customers.
• Keeping track of various customers and sales deals by maintaining MIS (Management
Information Systems).
• Responsible for ensuring data accuracy and veracity while presenting reports to the
HOD.
Bharti Airtel Ltd (Channel Partner) 2012(Feb) – 2013(Jan)
Designation: -Sales Coordinator
• Managing a team of 6 people
• Assurance of the complete backend process followed by the team member’s.
• Taking complete follow up for Sales Leads (Individual, COIP and COCP).
• Follow up on MNP negative case’s to get them positive.
• Coordinating with Sales, documentation and CPV team for new activations.
• Performing all assigned duties & assisted the seniors. Also dealt with subordinates as & when
required.
• Corporate Sales.
• Lead Generation
• Cold Callings (reviving old clients / New Clients)
• Passing on the leads to the Sales team
• Follow-up for closing the loop
• Follow up for the payments / schedules etc
ARC (Airtel Relationship Center) Channel Partner of Bharti Airtel Ltd 2010(Aug) – 2012(Jan)
Designation: -Floor Manager-Customer Services
• Managing a team of 10 people
• Coordinating with Sales, documentation and AV team for new activations.
• Assurance of complete SIM stock as well as stationery availability at showroom.
• Performing all assigned duties & assisted the seniors. Also dealt with subordinates as & when
required.
• Handling all type of query, request and complaints.
Airtel Outsource 2006(July) – 2010(July)
Designation :- Business Executive (Outsource)
• Appointing the vendors for Airtel Dial-a-tel services.
Designation :-Collection Coordinator (Outsource Airtel)
• Worked on Zero Bucket
Designation: - Floor Executive ARC (Airtel Relationship Center) Channel Partner of Bharti Airtel Ltd.
Overall responsibility for smooth running of the Customer Services operation for the ARC.
•
Maintaining daily MIS, Audit and Reconciliation.
•
Handling all type of Query, Request and Complaints.
•
Professional Training
Attended Induction to know the Company, product and process at the time of joining for 2 days.
•
ECRM software Training for 1 Week at Gurgaon.
•
Random warehouse visits to understand the operation in deep.
•
21 days Product & Process training at Bharti Airtel Ltd, Pitampura, Delhi.
•
• Team Building, Stress Management, Vas Products.
• All Airtel software’s available at ARC for ARC operations except CPS.
Company Profile
Vivo Healthcare Private Limited:-VIVO is a specialist in providing health and safety solutions. We
have trained over 30,000 participants in Basic Life Support and First Aid. Over 250 leading companies
are using our services to train their staff on how to save lives.
SYNCHRONIZED SUPPLY SYSTEMS LTD:- S-cube is a 3pl (third party logistics).Wherein
company provides services for Warehousing and Distribution: It is an Indian company providing
logistics solutions to businesses looking for excellence and innovation. Synchronized Supply Systems
Ltd has originated from P.S Bedi group.
BHARTI ENTERPRISES: Bharti Airtel Limited is a leading integrated telecommunications
company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India,
the company ranks amongst the top 5 mobile service providers globally in terms of subscribers. In
India, the company's product offerings include 2G, 3G and 4G services, fixed line, high speed
broadband through DSL, IPTV, DTH, enterprise services including national & international long
distance services to carriers. In the rest of the geographies, it offers 2G, 3G mobile services. Bharti
Airtel had over 246 million customers across its operations at the end of February 2012.
Interests / Activities
Always participating in the events organized by the company.
•
Attitude with decision-making command, Strong goodwill, Good teamwork, Believe in facing
•
the Challenges, Interacting with people, net browsing.
Language Fluent in Hindi and Proficient in English
•
Participation in Event management/Seminars/Contests at academic and Professional level.
•
Excellent in motivation, interpersonal, presentation skills, interacting with people, net browsing.
•
Education
Technical Qualification & Academic Qualification
Six month Diploma in Computer Application Course from Jammu.
•
Graduate from Jammu University.
•
10th & 12th from J&K State Board of School Education.
•
Areas of Specializations
Team Management, Customer Services, Sales, Retention, Coordination.
•
Technical Skills
Well knowledge of MS-Office, DOS, Windows, Internet, E-Mail.
•
Knowledge of telecommunication GSM, GPRS, Edge.
•
Mail System Known - Lotus Notes-IBM, Outlook Express, I-Notes.
•
Good knowledge of Billing Software – POS, Activation – AOL, Provisioning – Kenan OM,
•
Ecrm, Arbor BP, Number Management System, Prepaid PACS, CTM Url, APEF Barring.
New Software of Airtel – ICRM.
•
Personal Data
Date of Birth : 01-Dec-1984
Spouse : Mr. Satyendra Chaudhary
Nationality : Indian
Marital Status : Married
Language Known : Hindi, English
Present Address: H.No 155, Block 10, Khera Dewat Colony,Gurgaon.
email : ***********.**@*****.***
Phone : +91-997*******, 880*******
Place : Gurgaon Dated :- 29-12-2014
Contact this candidate