Engineer Technical Support

Nisha A Bhat

Phone: 948-***-****

Email: ***********@*****.***

Objective

To be an integral part of an organization and use my Operations, Process

improvement, Client relationship Learning and Development skills in the

best possible manner to yield maximum results.

Professional profile

. Motivated and ambitious professional with excellent interpersonal

communication and relationship management.

. Possess excellent learning and development skills.

. Work independently as well as part of a team

. Flexible to any working environment.

Experience

Total work experience in HP: 29 months with Hewlett Packard as Technical

support engineer and continuing the same.

Technical support engineer: 3 E.S.L. IT Helpdesk in HEWLETT PACKARD

Worked as Technical Support Engineer for 3 E.S.L. IT Helpdesk providing

first level technical Support to all 3ESL Employees via the Phone, Email

and E-support for Hewlett-Packard.

Job Profile :

Handling technical issues raised by end users through call, Emails and E-

Support.

Creating TTMS account and Modifications for the users.

Modifying permission levels for users through Windows Active Directory

service.

Remote installation of software's via remote installation server.

Taking extra initiative in troubleshooting on OS issues and Citrix

interface.

Support for the Following:

MS Windows XP [Hutchison Build]

MWPL issues for Ericsson users of UK

A host of Microsoft Applications likes Ms Office, Ms Outlook, Visio, Ms

Internet Explorer etc.

Hutchison specific applications like Business objects, Star team etc...

Remote users based VPN

Technical Support Engineer: Microsoft Service Desk in HEWLETT PACKARD.

Job Profile :

Providing support to all the employees as well as vendors of Microsoft

Corporation all over the Globe. Support for Windows Vista, Xp and 98

operating system, Smart phones and portables,

All Microsoft applications troubleshooting.

Troubleshooting Hardware and Software related issues on the phone and

providing high quality Customer Experience.

Acting as interface between the Client and the Tier 2 Team for the

customization of various internal Applications.

Providing IT Operations Support, including installing, maintaining and

configuring PC's, LAN servers and Operating system.

Supporting eTrust Antivirus, installation and its integration with OS

Performance

All Internet Explorer 6 and 7 issues

Technical Service Executive: Mphasis, an EDS company

12months experience with Earthlink

Job Profile:

Call Inbound Process offering Customer Support for Earthlink process for

Dialup connections

Education

. Bachelor of Science (B.sc), Physics at St. Teresa'a College, Cochin

. +2 at Bhavan's Vidya Mandir, Cochin

. Xth at Bhavan's Vidya Mandir, Cochin

Skills:

Operating System: Windows XP / Windows Vista/98

MS Office: 2003 and 2007.

Tools: Clarify

Personal Details

DOB : 18th Oct 1980

Marital Status : Married

Spouse's Name : Akshath C Bhat

Sex : Female

Nationality : Indian

Languages Known : English, Malayalam, Hindi, Tamil and Kanada

Declaration

I hereby declare that all details furnished above are true and correct to

the best of my knowledge.

Date:

(Nisha

A Bhat)

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