Customer Service Maintenance

Sheldon Mclean

Senior IT Analyst

*** ********* ****** - ***** ******, MI 48458

**********@*****.*** - 248-***-****

Experienced Information Technology professional with a record of developing and supporting successful

projects and solutions utilizing a wide range of applications and technologies.

WORK EXPERIENCE

Programmer Analyst II

Healthplus of Michigan - Flint, MI - June 2012 to Present

Perform technical tasks related to project completion, including problem analysis, program development and

testing, documentation and implementation. Evaluate results of testing processes to verify the integrity on

performance of system applications. In addition to responsibilities below

• Development, modification and testing of AMISYS claim edits.

• Creation of UAT/Testing documentation and procedures for claim edits.

• Conversion of reports to SQL from older environments.

• Repair/modify incorrect or misconfigured claims/services in database.

Applications Specialist

Trinity Health Information Services - Farmington Hills, MI - 2011 to 2012

Provide analysis, functional support and maintenance of enterprise, regional or local level clinical software

applications for multiple clinical user clients at Ministry Organization (MO) sites. Builds and maintains profiles;

conducts master file maintenance, and updates tables. Provides routine assistance in resolving clinical

application

issues and problems and supports the needs of clinical client/business owners. Performs testing of new

releases of clinical applications/interfaces.

Programmer Analyst

Genesys PHO - Flint, MI - 2009 to 2011

Provide technical expertise and work collaboratively to analyze and document client's requirements for fields

and reports, and translate into solutions. Identify options for potential solutions and assessing them for both

technical and

business suitability. Work with internal and external clients to develop files and reports to meet specialized

business and industry criteria. Manage data mining, research, and analysis processes.

Data Analyst

Group Associates - Bingham Farms, MI - 2008 to 2009

Analyzed business and technology challenges and suggest solutions. Applied knowledge of leading-edge

products and technologies in combination with industry and business skills to translate business requirements

into solutions.

Delivered exceptional customer service by providing timely responses to inquiries and completing projects

within the established timeframes. Provided support and configuration, maintenance, analysis, and monitoring

of company-wide

electronic data interchange (EDI) resources.

EDUCATION

Bachelor of Business Administration in Management Information Systems

Oakwood University Huntsville - Huntsville, AL

SKILLS

Report Design • Project Management • Installation • Cognos • Oracle SQL Tibco • EDI • ETL • HL7 • Microsoft

SQL • SSIS • SSMS • Microsoft Access • Excel • Word • Crystal Reports • VPN • VMWare • Windows Server

2003/2008 • Oracle 11g • PL/SQL stored procedures • SQL*Plus • Oracle Developer Suite • SQL*Loader

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