Sales Customer Service

HIGHLIGHTS OF QUALIFICATIONS

. Over ** years of B2B Sales experience,account attainment and

administration

. Over 10 years of excellent experience in Services related to Medical

Equipment.

. Over 5 years of excellent experience in Information technology.

. Achieving targets and sales quotas consistently

. Analytical and thorough thinker with a creative mind

. Remarkable ability of managing, planning and budgeting

. Excellent communication and demonstration skills

. Experience in designing attractive presentations, marketing campaigns

and strategies

. Capable of working independently & as well as a member of a team.

. Detail and goal oriented as well as a great team builder

. Professional communication skills, G.I. etiquette, leadership &

multilingual: English and Spanish.

. Problem solving, decision making, goal and sales oriented.

. Computer skills include:- MS Word - MS PowerPoint

- Internet / Outlook - MS Excel

PROFESSIONAL EXPERIENCE

Active Energy

One of the leading Energy Retailers in Ontario ( Electricity and Natural

Gas)

Commercial Electricity and Natural Gas Sales Consultant-2013- Present

. Providing Cost Savings Programs/ Solutions to Energy Consumers in

Ontario

. Assisted company owners / property managers with Energy Solutions

. Contract sales

. Cold calling, process orders

NCG Medical

An entrepreneurial consulting company developing cost effective strategies

for Endoscopy / OR suites.

Sales Consultant 2011- 2013

. We work with our clients to identifyImplemented and launched a Sales

program for Sales / Service contracts designed to build long term

partnerships with customers while eliminating pressure from

competition. Resulting in winning major strategic accounts while

contribution to sales growth to 3% from non- existing and service

revenue growth to 100%.

. Sales of Custom Ultrasonics Endoscope Washer /Disinfectors and

ancillary product line

. manageAcquired NEW accounts, retained and ensured the proper

functioning of existing accounts.

. Organize cold calling; process orders and after sale service to

clients.

. Contract sales

. Consulted and developed new approach for process flow within G.I.

reprocessing environment.

. worked with clients to determine cost containment

. Assisted clients in evaluating service proposals for medical equipment

. Assisted in staff training

ENDOLOGISTICS INC.

An entrepreneurial company developing software solutions for the medical

industry, selling to the domestic and international marketplace.

Sales & Marketing Rep Endologistics Inc. - 2007 to 2011

. Developed marketing programs including brochures, WEB design and trade

show setups.

. Identified, and negotiated distribution agreements for Canada and US

markets that resulted in the successful and timely launch of the

software program

. Assisted with software development specifically targeting infection

control and equipment flow within GI units.

. Identified and setup test sites at hospitals participating in beta

tests of software.

. Software Sales

Pentax Medical Canada

National Service Manager, Pentax Canada Inc. (Medical Division),

Mississauga 2000 to 2007

Pentax is one of the leading companies in manufacturing, selling and

maintaining endoscope systems, which include endoscopes, processors (light

sources) and Endopro Systems (computer systems). Where the role of the

National Service Manager is to apply expert knowledge in identifying,

developing and resolving issues; to educate both employees and customers;

and to consult both on traditional and alternative resolution strategies

using the latest technology in order to meet the objectives of the company.

> Managing several departments that include: customer service, loaner

equipment dept, demo/special events dept as well as the field service

dept.

> Contributed as a member of the management team by accomplishing

related results as needed and expansion/ growth planning.

> Monitoring, planning and enforcing policies and procedures.

> Managing all contracts resolution and forecasting.

> Sales that included endoscope service programs and small ENT

endoscopes.

> Analyzing customer needs and resolve problems in a timely manner.

> Managing detailed business requirement phases identifying, tracking &

resolving business & technical systems issues.

> Coordinating resolution of customer concerns with available resources

(Service Technicians, Sales, Plant Manager)

> Identifying problems recommend solutions and participate in the

implementation to improve the quality of the customers G.I. unit, day-

to-day operations.

> Work closely with HR and employment agencies in recruiting,

interviewing and appraising potential new hires.

> Used current technology to facilitate and increase work capabilities.

National Service Coordinator, Pentax Canada Inc. (Medical Division),

Mississauga 1996 to 2000

> Managed the customer service department.

> Overseen Repairs efficiency and turnaround time.

> Conducted research, developed & presented feasibility studies &

proposals on strategic projects.

> Managed detailed business requirement phases identifying, tracking &

resolving business & technical systems issues.

> Provided accurate information to customers regarding warranty and

product maintenance.

> Analyzed customer needs and resolved problems in a timely manner.

> Coordinated resolution of customer concerns with available resources

(Service Technicians, Sales)

> Maintained and managed inventory and forecasting for all equipment.

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