Customer Service Sales
Resume:
PRESENTATION OF QUALIFICATIONS
RICHARD TOMASZEWSKI
TWINSBURG, OHIO 44087
MANAGEMENT
Seeking a challenging and responsible position where extensive
business experience and formal education may
be professionally utilized.
SUMMARY OF QUALIFICATIONS
Professional integrity, personal initiative and more than fifteen years of practical experience
are the foundation for superior performance in these key areas:
Credit and collections Operations Management Expense control
Banking Budgets Problem solving
Sales Forecasting Administration
Lending Sales analysis Personnel Supervision
Customer service and relations Staffing Training and Development
Employee motivation Performance evaluation
Highly motivated individual with excellent oral and written communication skills.
Able to interact with all levels of management and public.
Works well under pressure and against deadlines.
Takes charge of situations to deliver profitable results.
EDUCATIONAL BACKGROUND
Lake Erie College, Painesville, Ohio
Masters in Business Administration
Lake Erie College, Painesville, Ohio
Bachelor of Science Degree in Business Administration
Major: Financial Management
Vincennes University, Vincennes, Indiana
Associates Degree in Office Management
*Courses also taken through Notre Dame University and Indiana University
Attendance at numerous seminars, workshops and training programs.
Topics: Management, Sales, Customer Service, Business Administration, Communication
MILITARY SERVICE
U.S. Army – SGT E5
Honorably Discharged 1969 – 1971
Republic of Vietnam
PERSONAL DATA
U.S. citizen, Excellent health. Willing to travel and/or relocate.
Salary negotiable depending on total compensation package.
EXCELLENT REFERENCES AVAILABLE UPON REQUEST
PROFESSIONAL HIGHLIGHTS
CAR NOW ACCEPTANCE CORPORATION 1998 to 2014
Lakewood, Ohio
Director of Credit and Collections
Responsible for credit and collection within the organization.
Grew receivables from 4 million to 44 million.
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Make significant contribution to the profit of the organization.
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Controlled loan loss performance.
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Negotiation sales of loan receivables.
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Underwriting based on outstanding credit risk
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Duties include increasing cash flow, controlling delinquencies and increasing loan volume to high-risk
credit customers. Responsible for a decentralized structure that includes staff in two states. Personnel
duties include monthly evaluations/development, hiring and firing, budget and forecasting. Control
expenses that contribute to the profitability of the organization.
NATIONAL AUTO CREDIT 1991 to 1998
Solon, Ohio
Vice President and Director of Collections
Responsible for the original start-up of a finance company for Agency Rent-A-Care System. The subsidiary
grew to receivables of over $300 million and is listed on the New York Stock Exchange.
Developed an indirect automobile lending operation to finance the marginal credit customer.
Responsible for expanding lending programs nationally.
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Responsible for centralized collection operation including all facets of the automatic online system
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o Automated Dialing Network
o Skip Tracking
o Repossessions
o Banking and Recovery
Responsible for development of an underwriting infrastructure that utilized a credit evaluation, online
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application, and funding system.
Responsible for computer conversions necessary to keep pace with the growing receivables volume.
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Responsible for modifications to the core lending program as the sub-prime industry evolved.
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TRANSOHIO SAVINGS BANK 1983 to 1991
Cleveland, Ohio
Vice President
Responsibilities encompassed all phases of operation for the $220 million Consumer Lending Department
with accounts throughout Ohio. Specific duties included preparation of a $2 million operating budget, sales
and revenue projections, credit approval and collections. Sales duties included outside calls to generate
revenue and extensive service to major commercial accounts. Personnel duties included hiring, training,
performance appraisals, budgets, and department forecasts.
Promoted through the ranks from initial position of Administrative Assistant for Consumer Lending.
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Increased staffing capabilities by developing a training program which utilized mid-level and staff
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personnel; also implemented training programs covering Consumer Lending Procedures and Sales
Techniques.
Instituted “Blue Ribbon” service to improve quality of customer service.
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Expanded the scope of consumer lending activities throughout the state.
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Reduced operating costs while increasing productivity; accomplished by restructuring department
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functions to coordinate staff efforts and eliminate overlap.
MIDWEST BANK AND TRUST 1982 to 1983
Cleveland, Ohio
Collections Manager
Supervised collections and recovery for consumer, commercial, real estate and retail loans. Personnel duties
included hiring, training and development for staff.
- Strengthened and focused efforts of staff by providing specific objectives, a detailed operating
framework and effective methods for achieving high quality results.
- Implemented an Asset Recovery Department.
- Served on banks “Lending Committee,” responsible for approving large commercial loans and
analyzing corporate debt restructure.
AMERITRUST CORPORATION 1978 to 1982
Cleveland, Ohio
Supervisor
Responsible for managing all operations of the Consumer Collection Department dealing with auto, home
improvement, student, real estate, and indirect loans. Duties included sales forecasting, budget preparation and
supervising an administrative staff.
- Promoted from initial position of Collector
BENEFICAL FINANCE COPORATION 1975 to 1978
South Bend, Indiana
Manager
Duties included selling financial services, credit, collections and preparation of all financial statements. Held
complete profit and loss responsibility which involved the development of operating objectives. Also
responsible for staffing and development.
- Promoted from initial position of Assistant Manager at Household.
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