Customer Service Administrative Assistant
Resume:
Ikea Edwards
Lockport, NY 14094
***********@*****.***
OBJECTIVE
I am a qualified Seeking a challenging position as Receptionist bringing superb front desk skills and clerical abilities in order
to provide the company with exceptional customer care and administrative services. I am looking for my next challenging
position with a leading digital agency with a focus on business to business clients and with a more corporate touch.
EDUCATION
University at, Buffalo, the State University of New York
Bachelor of Arts, Visual communication/Graphic Design, May 2014
R.I.T. - Rochester Institute of Technology
Associate Degree, Graphic Design Major, May 2011
GPA: 3.5/4.0
HONORS AND ACTIVITES
NTID Dean’s List (May of 2011)
Young Woman’s Achievement Awards ( May 2013)
SKILLS/SOFTWARES
Proficient in Photoshop, Illustrator, MS Word. Adobe CS3, CS4 and CS5. Illustrator, Coral draw 4, and InDesign and basic
knowledge of web design. American Sign Language.Medical transcription; assisting physician with patient care, insurance and
billing; medical coding; front desk; ; record keeping and financial records; accounts payable and receivable; managerial skills
WORK EXPERIENCE
Cardiology Group of WNY-Buffalo NY, May 2006
Receptionist Volunteer
Gather patients demographic and health insurance information
Collect co-pays and balances.
Insurance verification, referrals and authorizations.
Communicate with other offices, patients and family members
Demonstrate excellent customer service skills to provide an exceptional patient & family experience.
Ability to work collaboratively with peers in a team based care environment.
Must have good communication skills, phone skills and excellent interpersonal interactions with patients, families and other
staff.
Good communication skills, phone skills and excellent interpersonal interactions with patients, families and other staff .
Hanger, Inc. -Buffalo,NY, August 2006
Medical Office Administrator/Volunteer
esponsible for all aspects of patient appointment scheduling.
Insurance verification.
Creation of new patient charts and maintenance of patient records in accordance to Hanger compliance policies.
Scanning and filing patient documents, ensuring complete and accurate information. Managing incoming phone calls.
Student Health & Wellness-University at Buffalo, Buffalo,NY, September 2006
Medical Office Administrator/Volunteer
Managing daily office activities and employees.
Hiring and training new staff.
Overseeing patient records for accuracy and patient confidentiality.
Ensuring adherence to all laws and regulations regarding employment, drugs, safety, and medical waste disposal.
Reviewing financial records and paying bills; medical transcription.
Coding for insurance and billing; able to handle front desk responsibilities and medical assistant responsibilities.
State University of New York at Buffalo School of Dental Medicine – Buffalo NY, April 2006
Receptionist Volunteer
Welcome patients and take preliminary information
Record all patient information in database.
Schedule, reschedule and cancel appointments.
Ensure that charges and payments are posted appropriately.
Make charts for new patients.
Manage and coordinate patient flow.
Take and verify patients’ insurance verification.
Maintain the front office in a clean and tidy manner.
REFRENCES
Provided upon request
Contact this candidate