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Customer Service Staff

Location:
Norfolk, VA
Posted:
December 29, 2014

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Resume:

Deborah D. Braswell

**** ******* ******

Suffolk, VA 23435

757-***-****

WORK HISTORY:

SuperValue Supermarkets

PO Box 2250 Supervisor:

Virginia Beach, VA 23452 Katherine (757) 947-

0230

Cashier/CSR, (04/2014 - Present)

As Cashier, I finalize customer purchase through check-out by scanning purchases,

collecting tender and bagging merchandise. As CSR, I assist with the on-line bill/vendor

paying of various pubic utilities and the purchase of money orders and moneygram

services. Processing ticketmaster and State Lottery purchases, providing check-out

services, resolving customer issues, carpet cleaning rentals, keg and supply rentals,

answering incoming calls and other duties as assigned.

US National Park Service

165 Skyline Drive Supervisor:

Harpers Ferry, WV 25425 Catherine Bragaw

301-***-****

Office Automation Clerk, (4/2008 - 8/2009)

Greeted visitors and callers as initial point of agency contact. Prepared time and

attendance for Division of Interpretive Services. Processed Agency mail. Generated,

copied and mailed correspondence. Created and distributed daily internal digital staff

newsletter. Updated staff directory. Managed and maintained Park contact database using

Microsoft Access. Copied, mailed or faxed press releases and community bulletins.

Reviewed all local newspaper media for content pertaining to Park-related items/events

and forwarded such information to the Office of the Superintendent. Responded to online

public requests for information. Arranged and prepared meeting reservations. Maintained

appointment calendars for the Chiefs of Interpretation, Maintenance and Law

Enforcement. Recorded and distributed management meeting minutes. Generated charts

and typed and distributed surveys and reports for the Park architect.

Aerotek Professional Services

3800 Aikens Center Plaza Supervisor:

Martinsburg, WV 25401 Colby Cox (304) 262-

8300

Secretary, (3/2007 - 3/2008)

Managed the Object Treatment Database for the Media Assets Division of the National

Park Service using Microsoft Access. Maintained overall responsibility for treatment

proposals and surveys from submission of such to lab chiefs and conservators and by

editing, finalizing and archiving through special treatment and processes. Answered

incoming phones, greeted visitors, ordered office supplies, processed maintenance work

orders, photocopied, scanned, faxed, and mailed documents, "burned" CDs, created and

generated spreadsheets and interactive forms using Microsoft Office, FileMaker Pro, and

Deborah D. Braswell, P. 2

Adobe Acrobat 7.0 Professional software packages. Recorded and distributed monthly

staff meeting minutes, collected and reviewed staff's bi-monthly credit card statements

and forwarded copies to Programs and Budget office, processed leave requests,

edited/created division timesheets and performed all other duties as assigned.

Fed-Ex Home Delivery

111825 Newgate Blvd. Supervisor

Hagerstown, MD 21740 Joyce Jordan (301)

223-8737

Package Handler, 10/2006 - 12/2006

Received and processed daily deliveries by scanning packages, recording location

information and transferring same to the assignment areas via routing identification. This

position was performed in a high volume, fast-paced environment.

U.S. Nuclear Regulatory Commission

HQ, Region 9 Supervisor:

Washington, D.C. 20555 Ted Carter (301) 415-

5543

Secretary, (3/2005 - 7/2006)

Processed, certified and submitted time and attendance for the Division of Waste

Management. Arranged and generated travel authorizations/vouchers and

correspondence. Maintained correspondence control using Agency-owned software

referred to as "ADAMS" which also complied with directorate filing and intranet posting

procedures. Assisted division ticket leads with "FOIA" requests by researching, analyzing

and printing requisite documentation. Scheduled meetings and conferences, reserved

meeting rooms and equipment. Initiated pre-security screening of visitors by forwarding

the required information to Security and arranging Agency escorts.

D.H.S./Transportation Security Administration

Baltimore International Airport/Hagerstown Regional Airport Supervisor:

Hagerstown, MD 21740 Luis Lugo (240) 420-

0674

Transportation Security Officer, (5/2002 - 3/2005)

Screened passengers, airline staff and baggage in the secured area of airport. Responsible for

identifying potentially dangerous objects or persons by utilizing x-ray imaging equipment, direct

physical pat-downs, hand-wands and visual examination inspections of persons and personal

belongings. Performed ticket verification, supervised security screeners at security checkpoints

and gate entry, assisted in employee training and equipment certifications and participated in

information briefings.

Deborah D. Braswell, P. 3

City Hospital Inc.

1000 Gateway Drive Supervisor:

Martinsburg, WV 25401 Dana Stewart (304)

264-1250

Unit Secretary, (10/2001 - 6/2002)

Coordinated patient care data with healthcare personnel. Entered patient labs and orders

into healthcare network, i.e., MediTech, and prepared admission and discharge records.

Updated patient charts and prepared paperwork for shift changes. Assisted nursing staff

with patient care needs, wherever authorized. Answered incoming calls, greeted visitors,

ordered office supplies, and transcribed physician orders.

Gateway Foundation

P.O. Box 1215 Supervisor:

Martinsburg, WV 25402 T. McCabe (304) 265-

1223

Sr. Adminstrative Assistant, (7/1998 - 10/2001)

Received and acknowledged donations. Prepared financial deposits and performed credit

card reconciliations via merchant services accounting. Enhanced an established

constituent database for facilitating fundraising environments. Coordinated targeted

mailings, created sponsorship proposals, scheduled and facilitated event meetings and

recorded meeting minutes. Managed event budget and increased profits by producing (in-

house) operations previously outsourced. Hired, supervised and arranged for specialized

training of volunteer and temporary staff. Procured event equipment, supplies, awards

and prizes. Coordinated special event marketing with the communications and marketing

department. Prepared time and attendance, coordinated travel arrangements, recorded

staff meeting minutes, initiated accounts payable functions, edited and updated Human

Resource policies, created and distributed weekly in-house newsletter. Comprehensively

updated the medical staff directory.

City Hospital, Inc.

1000 Gateway Drive Contact:

Martinsburg, WV 25401 HR Dept. (304) 265-

1205

Acting Medical Staff Coordinator, (3/1998 - 7/1998)

Processed physician staff applications for employment, re-employment and admitting

privileges. Verified credentials and insurance policy compliance. Maintained physician

staff records for annual re-credentialing. Recorded and maintained minutes of five

separate medical staff meetings. Updated medical Bylaws, responded to external

credentialing inquiries, liaison between physician staff and hospital management.

Reported continuing medical education credits (CMEs) to Physician Recruitment office,

prepared and administered physician on-call listing, received and deposited staff dues and

participated in off-site lectures through registration and attendance.

Deborah D. Braswell, P. 4

EDUCATION:

Hedgesville High School, Hedgesville, WV - Diploma: 6/1981

Hagerstown Business College, Hagerstown, MD - Incomplete: 9/1981 - 12/1982,

Courtroom Stenography.

Job Related Training:

Editing for Impact (Technical), March 2006

Human Resources Management Practices, October 2005

Basic Employee Benefits for Personnelists, September 12-16, 2005

Microsoft Access for Experienced Users, August 2005

Microsoft PowerPoint, July 2005

Communications Workshop, June 2005

ADAMS Documents Processing, March 2005

GroupWise Communication Techniques, March 2005

Microsoft Access, Intermediate Database, 8 hrs., June 1999

Introduction to Supervision, 40 hrs, USFWS, Minn. MN, Feb 10-14, 1997

Language Skills: Spanish, novice

References: Gwenny Roper, US Nat'l Park Service, Education Specialist (304) 535-

6029

Roxanne May, US Fish & Wildlife Svc., Asst. Course Ldr. (304) 876-

7443

Larry Elam, Retired (Federal), 757-***-****

Additional Information: I self-certify my typing speed at: 75+ w.p.m.

Software Proficiency: Microsoft Office Suite, FileMaker Pro, ADAMS, Adobe Acrobat

Professional

7.0, and WordPerfect Corel



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