Customer Service Technician

Jason Tereska *** Webb Road, Sherburne, NY*****

*****.*.******@*****.*** • 610-***-****

Profile

A well-rounded process/ facility automation controls Engineering Technician disciplined to a fast-paced environment

with deadlines. Delivered technical accountabilities while communication to mid-level in organization. First-rate

technical, analytical, technical engineering qualifications with a balanced customer service skills. Expertise

includes, but not limited to:

• Demonstrated project management and leadership skills, well-developed verbal and written communication

skills, well-developed presentation skills, organizational and administrative skills, negotiation skills. Maintenance

and small project support.

• Developed and provided relevant end-user training. Understands/ use maintenance management techniques

and systems. Data collection, systematic analysis predictive/ qualitative measurements through use of reporting

tools.

• Developing and leading an effective team; Planning, organizing, and managing resources.

• Ability read/ modifies blueprints, schematic interpretation, technical documentation

• Inspection, Preventative/Predictive/Proactive Maintenance PdM

• Problem Identification & Resolution Management (Root & Why-Why)

• Performed system design - reviews/ qualification/ installation/ commissioning & testing.

• Follows site quality & compliance, manufacturing practices and compliance standards

(HSE, ISO9000 & ISO14000, cGxP; 21CFRPart11, GAMP5, GEG, GQE, SOP, SWI)

Professional Experience

NORWICH PHARMACEUTICAL PRESENT

Production Manager, Manufacturing and Packaging.

Actively assigns technician to appropriate machine that produces generic blend, tabling or coating processes.

Provides shift reporting and process updates upstream to VP. Assigns training, overtime, promotions and / or discipline to 26

reports. Writes or documents all deviations or events as they come to light.

SANOFI PASTEUR Swiftwater, PA 10/2006 to

6/2014 Site Maintenance Automation Group/ EIT- PDEET

Groups

(Engineering Industrial Technology - Process Development Engineering &

Equipment Technology)

Process & Building Automation team, an electrical/controls engineer, will be well versed in working with multi-disciplined

capital project teams, as well as other project related cross-functional teams with representatives from departments

throughout the organization. Leads and/or assists all facets of automation efforts for capital/ small projects, including but not

limited to URS/FRS, IQ/OQ/ test script development and/or execution, specifications, implement engineering design,

construction, implemented factory / site acceptance testing, commissioning and qualification. Provides functional and

administrative leadership to consultants and contractors and provides some level of functional direction to Automation

Technicians. Point of contact for automation support during normal operation of equipment, site audits, and C&Q. Ensure site

wide that Process & Building Automation systems designed, installed and operated according to local codes, regulations and

by-laws including HSE requirements.

Familiar technical expertise & experience interfacing process instrumentation with the following Automation Systems;

Emerson DeltaV (iBatch, Distributive & Operate), Wonderware (InTouch/ InBatch), GE Proficy, iHistorian/ iFix/ HMI-SCADA,

PI Historian and JCI (PMI/ MVE/ MSEA), Andover Controls (BAS) and the understanding/ utilization relevant to calibration

Rosemount A.M.S./HART devices. Familiar with Rockwell PLC’s, HMI; SLC500, Compact Logix, Control Logix, Panelview

and other manufacturers including Yokogawa, Automation Direct processors; program changes, table and histograms.

Assist IS site wide investigations and/or automation process device/ connections/ network configuration issues. Familiar with

the following communication protocols: DeviceNet, RSLinx, ProfiBus, RS232, RS485, MODBUS, Ethernet TCP/IP.

Monitor the safety; personnel, process and data compliance. Ensure that fellow employees and/or site automation systems

work within company policies & compliance. Utilizing work flow/ permit (Approval) processes.

Proficiency in the following business systems: MRP Systems such as SAP, Ariba/ SourceNet (solutions for procurement/

spend management invoice processing to receivables).

And validated quality systems are e.g., EMC Documentum/ Sparta Systems; Reviewer/ Approver site CAD drawings and

initiate/ owner TrackWise (Change Management/ Change Control).

DS2 (A Lockheed Martin/ Day Zimmerman Company), Tobyhanna, PA 2004 to 2006

Electronics Electro Optical Technician, Night Vision/Thermal

Served as staff POC (Point of Contact /Team Lead)

Independently installs, calibration (thermo visual optical/electronic/mechanical) assembles, refurbishes, repairs, tests and

troubleshoots problems in both single layered and more complex 4-8 layer printed circuit boards/cards and other military

assemblies to complete CPCU systems. Perform complex equipment overhauls, troubleshooting, repair, alignment,

modification and maintenance to electro-optical night vision equipment for the US Army Electro-Optical Night Vision Division

(EONV). Follows detailed wiring diagrams, schematics and work instructions including military calibration specifics. Carried

every repair or modification out to fully repaired, calibrated and optically aligned thermal system.

Industrial/ Commercial Electronic Engineering Consultant 1991 to 2004

Held own business as automation & controls sales & service business for various business entities including manufacturing,

commercial and municipality in the Mid- Atlantic area. AC/DC Drives Sales/ Applications/ Service entity.

Conducted and scheduled investigative tests, repairs and overhaul automated manufacturing and process equipment to

ensure proper operation. Performed IR Electrical Thermal inspection, Start-p & commissioning services for pharmaceutical,

R&D and Hospitals in PA/NJ/NYC regions. Installed/Programmed/Modified/Repair many VFD's and interfaced to several

types PLC's. Documented inspections, PdM/maintenance, repair work and failures analysis - reports customer maintenance

logs and/or SAP. Provide operational & technical training to various pharmaceutical, microelectronic FAB and several

municipal clients on technical & operational procedures with emphasis on quality, productivity and overall equipment

readiness. Familiar Lean Manufacturing Environments. Complied/ trained to cGxP, ISO9001/14000 and HSE practices

Ford Motor Company, Lansdale, PA 1989 to 1991

Electronics Technician A, Specialist

Worked on multiple vehicle component product line, assembly’s automation/ ATE (Automated Test). This company

engineered/ manufacture & test all electronic components for all US vehicle models and some European vehicles.

Supported highly automated environments; thick-Film to instrumentation and computer module automated assembly & test.

Manufacturers Puma, Adept, Yaskawa and IBM robotics to DC Drives, servo and PLC. Hands-on alignment/test & repair

several types of Lasers and many various part insertion machines and testers, wafer probe machines.

Albarell Electric Company, Bethlehem, PA 1986 to 1990

Industrial Electronic Controls Technician - Field Service Engineer

Work for mid-size regional electrical contractor. Provided technical assistance and start up/repair of several types of AC/DC

Drives for various industries including; bakery, textile, cement, paper and steel roll/cutting fab’s, and municipalities.

Lincoln Technical Institute, Allentown, PA. 1985 to 1986

Electronic Bench/Lab Technician

Troubleshoot, performed inspection & calibration/ repair of educational tools and lab equipment utilized by students.

Including; regulated adjustable power supplies, oscilloscopes, RF/AF generators & volt-ohm meters.

Installed, built and test new lab Intel i86 training computer platforms for student lab & testing. Wrote test programs in i85 &

i86 architecture and the detailed lab procedures on utilization for both students and lab instructors.

Education

Federal Communications Commission 1986

General Radiotelephone Certificate

Penn State, Fogelsville, PA. 1996

Finance course

Moravian College, Bethlehem, PA. 1992

Mathematics course towards BSEE

Lincoln Technical Institute, Allentown 1986

Electronics Technology, Electronics

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