Service Manager

RICHARD DE HAAN 224-***-****

**** *. ********** ** **********@*****.***

Hoffman Estates, IL 60192

A quality Service Advisor with over 3 years of progressive experience providing

professional vehicle repair and upgrade services to highly satisfied clients.

CREDENTIALS

Service Advisor for a BMW and Ducati motorcycle dealer.

Sales and Service Manager of a custom motorcycle dealer for 3 years selling, building and servicing

choppers, Harley Davidson motorcycles and sport bikes. Managed 1 parts guy, 1 sales guy and 2

mechanics for new deliveries, warranties, projects and service.

Auto Mechanic for 1 year with a BMW performance shop that serviced racers in SCCA and NASA.

EXPERIENCE

MotoWorks, Chicago, IL January 2013 to July 2013

Service Advisor - for a multi-line motorcycle dealership carrying Ducati Moto, BMW, Triumph

Motorcycles, and Vespa Scooters. Responsible for writing service orders and billing for maintenance,

repairs, and modifications for each of the dealer’s brands. Managed the inbound and outbound calls to

customers for status updates and to upsell parts or service opportunities. Updated the status and of

Service Work Orders in ADP Lightspeed

VS Motorsports, Schaumburg, IL January 2012 to January 2013

Auto Mechanic and Race Car Builder – for a performance shop specializing in BMW, Mitsubishi and

Nissan road race cars and street machines. Built and maintained several top finishing BMW M3's and

Mitsubishi Evolution race cars at the regional and national level including the nation's fastest STO

Mitsubishi Evolution 8 and a NASA National Championship winning BMW M3.

Iron Door Cycles, Villa Park, IL August 2005 to August 2008

Manager of Sales and Service – for a motorcycle dealership and custom chopper builder in Chicago.

Sold more new motorcycles than expected by the dealership plan, minimized the floor plan costs by

regularly rotating stock, delivering new vehicles, providing warranty repairs, maintenance, insurance

claims, customizations, upgrades and any service or maintenance the clients needed.

Bubs at the Ballpark, San Diego, CA August 2013 to December 2014

Iron Keg Ale House, San Diego, CA

The Congregation, Long Beach, CA

Bartender – Developing relationships, serving customers and taking care of the bar.

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