Customer Service Representative

https://mail-attachment.googleusercontent.com/attachment/u/0/s/?view=att&th=14a780bb3aa99e85&attid=0.1&disp=attd&realattid=f_i41i9kf60&safe=1&zw&saduie=AG9B_P9bO7swSgKcEZAooAu83xTd&sadet=141**********&sads=YQbpY1YJ36DrpzbD15Gx0zZOJvY

1025 Shirley street

Winthrop, Ma 02152

Phone 781-***-****

E-mail dmakosky02@northshore,edu

Danielle Makosky

Objective

To secure a position in a clerical/data entry, administrative, or customer service representative position.

Education

• 2015 Merrimack College Bachelor’s degree in Education with a concentration in Community Engagement.

• May 2013 North Shore Community College Associates of Science Human Services Practitioner

• May 2012 North Shore Community College Mental Health Certificate

• 2002-2004 Pope John 23rd High School Everett, Ma

Internships

Work Experience

Volunteer experience

Jan 2013-May 2013 Intern at The Department Children and Families Salem, MA

• Ongoing case unit- assisted social workers with home visits, called collaterals, supervised visits, gathered and confirmed/investigated information, attended court proceedings as needed, entered dictations, initiated and documented all correspondences.

• Family resources- assisted in teaching foster and adoption parenting classes, home visits for prospective foster parents, reference checks, CORI checks, fingerprinting, conducted home study and family profiles, entered dictation on all correspondence.

Jan 2013-May 2013 Intern at Nexus, inc Woburn, MA

• Case management- assisted client with completing goals, planned outings, documented ISP progress.

March 2012-Aug 2012 GLSS Intern Lynn, MA

• Senior Center- assisted with activities, taught intro to computers and intro to internet classes, The RIDE appointments and eligibility for services, set up Cell phone service for clients, reserved spaces and collected money for trips (ie Atlantic City, Mohegan Sun), assisted with Governor’s Ball Dance, and assisted GBFG in brown bags of food.

August 2012-October 2014 NFI/NAFI Peabody, MA

• Community ABI counselor- Attend transition meetings at hospitals and assist in the discharge of patients, coordinate and assist with transitional shopping trips to establish community living independence, visit with clients at their home and assist with daily activities; to maintain their independence.

June 2012- August 2013 Nexus inc. Woburn, Ma

• Assistant manager, Human rights officer, Case management, assist clients with daily activities, making meals, and getting ready, ISP goals, and documentation for state records.

Aug 2011- April 2012 Twin Oaks care & Rehab Danvers, Ma

• Alzheimer’s care activities assistant, lead daily activities for 25 residents, gathered residents in dining room for meals and served meals.

• 2011, 2012, 2013, and 2014 Walk to end Alzheimer’s- Andover, MA

• Volunteered in activities at Governor Winthrop Nursing Home: gathering residents for games, and served snacks.

• United way- Brian Building for children.

Certifications and Trainings

• 2014 CPR, First aid, AED

• November 2013 Supervisory Skills training

• May 2013 Certified Notary Public

• 2012 Basic Human Rights and Human Rights Systems Certified

• Current Ma driver’s license

Contact this candidate