Sales Customer Service

MaryEllen C Braghini

* * * * *. Ma ple Av e. Bro ken Arro w, OK. 7 4 0 1 1 8 5 6 .4 2 6 .6 7 3 8 mebra g hini@g ma il.co m LinkedIn

Qualifications Summary

Accomplished sales professional with an impressive history of success in technology, media, and

print sales. Expertise in consultative sales and new account acquisitions. Talent for finding and

winning new major accounts.

Consistently received “above and beyond” customer survey feedback. Highly developed

interpersonal communication, networking and problem solving skills, specializing in phone,

online and face to face/on site sales.

Exceeded personal sales target goals, billing $160,000.00 average monthly sales while providing

high touch customer service, meticulous realtime CRM record keeping of interactions, orders

and accounts with daily/weekly/monthly pre determined sales metrics and goals.

Prioritized relationship building and working to help others succeed.

Utilize

MS Outlook/MS Dynamics AX CRM./MS Office Suite/Windows OS XP/7/8/ADP

Payroll/Social Media /Cloud Based systems/GoTo Meeting/Barracuda instant messaging

Experience

● AVL Digital Group dba Disc Makers 0 4 /2 0 0 5 0 9 /2 0 1 4 Pennsauken NJ.

Privately Held 201 500 employees Digital and Print Media Production Industry

Product Line: digital media and vinyl replication, custom print packaging, USB flash drives,

creative services such as graphic design, audio post production, and DVD and Blu Ray

authoring to end users, information gatherers and corporate decision makers. Ancillary services

include direct mail fulfillment, supply chain management solutions, warehousing solutions, web

hosting and physical and digital distribution.

Product Specialist June 2010– September 2014

Source, qualify, and generate new accounts for private and public companies, government

agencies, military services, educational institutions, sporting teams, religious organizations, and

independant artists and musicians.

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Business development, direct B2B sales, channel sales, negotiations, sales management,

direct mail campaigns, identifying and securing major accounts, establishing brand loyalty

Consultative/Value based sales focusing on establishing direct contact with the buyer, taking

control of the sales cycle, identifying and recommending solutions, providing consultative /value

based instruction, confirming next steps, follow ups and closing dates, developing and improving

brand loyalty, building repeat customers and referrals through post follow ups and excellent

customer service initiatives.

Serve as liaison between clients, project management and production to ensure fulfillment of

client needs, expectations, budget and deadlines.

ODSS (On Demand Self Service) Production Coordinator/Customer Support

Februa ry 2 0 0 7 – J une 2 0 1 0

Work cross functionally with internal and external customers, suppliers, and all employee levels

to carry out responsibilities. Work closely with management, production, and customer service

staff to resolve client production issues.

Coordinate, schedule, and expedite work flow production

Assist in the development of department best practices and provide feedback and work

improvement suggestions throughout the entire production (value stream) process.

Identify and resolve client issues

Meet strict deadlines for production.

Human Resources Recruiter/Interim Payroll Administrator April 2005– February 2007

Process all incoming applications and determine initial consideration criteria are met.

Administer skills tests and personality compatibility tests, (Caliper ).

Manage scheduling for and conduct one on one interviews with prospective new hires. Make

direct candidate recommendations for open positions to departmental managers and directors.

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● Mosiacs By ME 2 0 0 3 2 0 0 5 Ma diso n WI.

Product Line: Custom Stained Glass Mosiacs

Owner/Artist

● Avante Gardening LLC 2 0 0 1 2 0 0 3 Madison WI.

Product Line: Organically grown plants, shrubs and trees, Global Fairtrade Arts and Crafts

specialising in South African goods.

Retail Location Manager

● Firecaste LetterPress LLC 1 9 9 9 2 0 0 1 Ma diso n WI.

Product Line: Post production print services and custom Fine Art Letterpress

Print Shop Floor Manager

● Kayser Automotive 1 9 9 8 1 9 9 9 Ma diso n WI.

Product Line: New and previously owned vehicles including Ford, Mitsubishi, Jeep and Suzuki

Automotive Sales Associate

Education University of Wyoming 1993 1998 BFA, Fine Art, Printmaking

Honors: Honors Convocation Recipient: 1993 1998, Wyoming Fine Art Grant Recipient: 1993,

Pell Grant Recipient:1993 1998, Fine Art Candidate Award 1994 1998

References gladly furnished upon request

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