Customer Service Representative
Resume:
Freehold NJ *****
Cell:: 201-***-**** *****.******@*******.***
Dawn Kiczek
SUMMARY OF QUALIFICATIONS:
Accomplished professional with broad-based training, administrative and
project management skills. Demonstrate strengths in communication,
leadership and supervisory skills. Experienced in customer relations,
computer skills, and particularly effective at resolving issues to increase
productivity and client satisfaction.
SPECIAL SKILLS:
+ MS Office Suite + Ability to interact with
customer base
+ Excellent analytical and problem solving skills + Problem solving
+ Project Management (MS Project) + Strong written and verbal
skills
+ Scheduling + Industry Specific CRM
Systems
+ Insurance / Billing + Medical Terminology &
Anatomy
Excellentia International 1/6/14 - 7/2014
Customer Service Representative
+ Supported all daily aspects of customer care including heavy interaction
with clients/Applicants, heavy phone
Interaction.
+ Processed all orders into systems, confirmed orders to Customers and
follow up through time of shipment
+ Received orders via, phone, fax, email and through the mail, processed
all
+ Received all calls in respect to product questions as well as customer
service duties.
State of New Jersey (Dept. of EDA) 5/2013 -
12/2013
Customer Service Representative - Call Center
+ Supported all daily aspects of customer care including heavy interaction
with clients/Applicants
+ Trained other representatives using the Salesforce data entry system.
+ Fielded all calls in respect to application questions as well as customer
service duties.
Phoenix Aromas & Essential Oils LLC / Norwood, NJ 04/2011
-2/28/13
Customer Service Representative
Performed all customer service responsibilities along with assisting
Executive Vice President, Sales Assistant
+ Supported all daily aspects of customer care including heavy interaction
with clients.
+ Maintained weekly report logs of customer contracts and quotes
+ Fielded all calls in respect to billing questions as well as customer
service duties.
+ Controlled all back orders for customer's to insure proper shipment of
orders on a timely basis
Marlboro Medical Center; Customer Service / Medical Billing; Marlboro, NJ
10/10 - 03/2011
Performed all customer service responsibilities along with all aspects of
medical coding and billing for this multi location Medical Office (Five in
Monmouth County). Direct report to the Office Manager at the main location
in Marlboro.
+ Communicated with patients by providing medical information on the
medical coding or explanation of billing.
+ Extensive use of the Medisoft application which is a Customer Account and
Medical Coding / Billing System
+ Provided pertinent medical information to the rest of the Marlboro
Medical Locations, other Doctor's offices and to hospitals.
+ Extracted information from Medisoft system to create custom reports in
either Excel or MS Access.
Merrill Lynch; New York, NY
Supervisor - Equity Markets Entry Level Training & Development Programs
9/99 - 5/02
Interfaced daily with management, departments, consultants and outside
vendors to ensure satisfaction and adherence to the financial industry's
deadlines. Managed trainee and trainers relations by overseeing specific
project flows.
+ Reduced training budget by creating a curriculum design using
participants feedback for various training programs
+ Worked as liaison between training program participants and HR
Generalists worldwide
+ Coordinated Equity Valuation Programs, Fixed Income Information Programs,
Credit Derivatives Client Training Programs
+ Developed databases for use by entire CICG Training and Development
Department
+ Managed an external website and on-line evaluation for new
Analysts/Associates
8 Georgia Road
Freehold NJ 07728
cell: 201-***-****
****.******@*******.***
Dawn Kiczek
Assistant to the Vice-President of Equity Training, Program Coordinator
1/97 - 9/99
+ Assisted in all aspects of the Equity Training Programs, Debt Training
Programs and the entry level programs for new hire; including creating,
modifying and maintaining MS Access databases
+ Liaison with internal and external speakers
+Coordinated and distributed program materials. Organized and procured the
purchasing and leasing of equipment and conference space for presentations
and training
American Limo, Office Manager; Bayonne, NJ
6/95 - 1/97
Performed a full range of organization and expediting workflow through
price quotes, trip acknowledgements, contracts, invoicing, scheduling,
payroll and outsourcing, cash management
+ Initiated a customer database to track top clients, sales forecast and
mailing lists for brochures
+ Reduced back office spending by automating customer account, order entry
and billing procedures
+ Implemented Limo Tracking System (LTS) into a standards and procedures
manual
Polarome Manufacturing Co., Inc.; Assistant to the Vice-President; Jersey
City, NJ 9/89 - 5/95
Assisted the President and VPs by administering, directing and executing
all office management functions. Reported directly to the Executive Vice
President of Sales, assisted in the development and management of major
accounts.
+ Supported all daily aspects of customer care including heavy interaction
with clients.
+ Developed and assisted in the implementation of an automated order entry
system.
+ Created a users manual and trained all customer service staff in use of
the new order entry system.
+ Fielded all calls in respect to billing questions.
Sumitomo Machinery Corporation of America; Customer Service Supervisor;
Chesapeake, VA
6/87 - 8/89
Successfully relocated company from New Jersey to Virginia by transitioning
personnel, facility, and operations to Virginia. Trained the personnel in
system usage. Employed in 1983 as Entry Order Specialist advanced to
Assistant Customer Service Supervisor in 1987.
+ Supervised 5, with jurisdiction over the Customer Service and Order
Processing Departments
+ Contracted company-wide parcel delivery program world-wide, that resulted
in a 10% savings
+ Provided daily bulletins to customers and staff with insight on current
policies, standards, and procedures.
EDUCATION:
Bayonne High School; Bayonne, NJ -1983
Harris School Of Business - Hamilton, NJ 3/2010 - 10/2010
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