Manager Customer Service
Resume:
JOHN C. HOUSTON
Profile
Seeking a challenging position that will utilize previous management experience and strong
communication skills with the opportunity for personal growth and advancement in the respective field. I have over 8 years or professional management experience and extensive
customer service, administrative, and operations background.
Experience
Produce Manager, Lowes Foods, LLC., Hickory, NC 2008-2014
My responsibilities included: The managing of 8-10 team members to ensure an effective
work flow, outstanding guest service and the freshest product available; Conducted the
training of new team members; Ordered to merchandise my department, while maximizing
profits, controlled shrink and maintained well stocked, eye appealing conditions; Insured
proper billing and pricing through a Gross Profit Analysis spreadsheet; I also assisted in
several grand openings and remodels during my time with Lowe’s Foods.
Executive Assistant Manager, Walgreens Drug Store, Naples, FL 2004-2007
During my time at Walgreens Drug Store, I was promoted to Executive Assistant Manager, by
attending and successfully completing Applied Drug Store Management (ADSM) class after 1
year of employment. I was responsible for; The managing of 25-30 team members;
Conducted the hiring and training of new team members; Audited and released payroll bi-
weekly; Ordered to merchandise retail store; Reviewed and entered vendor invoices into
company intranet to insure proper billing and assisted the Store Manager in day to day
operations and handled all functions on the store in their absence.
Resident Representative, ZOM Residential Services, Naples, FL 2001-2004
I was responsible for recruiting, qualifying and retention of residents. Other responsibilities
included, assisting with marketing efforts for the community, resolving resident issues to
insure complete satisfaction, attended industry related functions and continuing education
classes.
Education
Watauga High School, Boone, NC Graduated 1997
Skills
Microsoft Word, Minor Excel, Accounts payable and receivable, minor accounting and payroll.
Contact this candidate