Writer/Editor/Instructional Designer/Trainer with around 13 years exp.
Resume:
Garfield Dsouza
Email: *****************@*****.***
Tel. No.: +919*********
Education: BE Computer Engineering - June 2000
Years of Experience: Around 13 years
Skills
Writing and Editing
Worked with content related to various topics such as insurance-policy systems, geographical information
systems, and IBM and NetApp data storage systems.
Media
• Wrote feature articles and news articles for Digit Magazine.
• Wrote news articles about the latest trends in technology for the news section of the magazine.
• Interviewed information technology (IT) experts for articles on opinions and counter opinions about aspects
of technology.
• Coordinated with photographers, writers, graphics artisans, and product reviewers.
• Edited and rewrote:
o News and feature articles
o Opinion columns
o Hardware, software, and game reviews
o Articles about social causes helped by IT
o Content for the magazine’s website
Technical Documentation
• Wrote and edited technical resolutions for hardware- and software-related issues. These resolutions were
sent via e-mail to US-based customers.
• Designed and wrote help manuals, installation guides, application programming interface (API)
documentation, release notes, and web guides.
• Used Darwin Information Typing Architecture (DITA) concepts to structure topics in technical
documentation.
• Edited research papers meant to be published in science journals such as Elsevier.
• Edited, restructured, and rewrote whitepapers and technical documentation.
• Worked with various style guides such as:
Garfield Dsouza
Email: *****************@*****.***
Tel. No.: +919*********
o The Microsoft Manual of Style for Technical Publications
o The Chicago Manual of Style
o The American Psychological Association Style Manual
o The Associated Press Stylebook
Writing and Editing Tools
• Software: Quark Xpress, Adobe FrameMaker, Arbortext Editor, and Microsoft Office 2010
• Operating Systems: Windows 8.1 and OS X Mavericks
Skills
Instructional Design
Worked with content related to various topics such as IT, digital media applications, Internet marketing, culinary
management, public health policy, and design and media management.
Instructional Design Models and Learning Theories
• Employed the Ruth Clarke architecture, Bloom's taxonomy, BJ Fogg's behavior model, and Robert Gagne's
nine events of instruction in the design and creation of courses.
• Incorporated the aspects of cognitivism, constructivism, and behaviorism in elearning courses.
Blending Learning
• Used the blended learning strategy to design and write higher-education online courses for colleges that are
part of Education Management Corporation (EDMC).
• Collaborated with subject matter experts (SMEs) and guided them to write lectures and assignments that met
the course-design requirements.
• Conceptualized ideas for, and oversaw the production of, course-related media. Created media templates
with detailed instructions about the content to be included and the media type to be created.
Elearning and Instructor-led Training
• Designed, reviewed, and wrote instructor-led training (ILT) and elearning courses about topics such as
networking concepts, public key infrastructure (PKI), and Microsoft Office 2010 for Microsoft.
• Reviewed storyboards, demonstrations, and simulations for the Microsoft courses.
• Designed the instructional design (ID) strategy and wrote the initial storyboards for a dashboard application
developed by Nokia.
Garfield Dsouza
Email: *****************@*****.***
Tel. No.: +919*********
Project Management
• Wrote proposals and statements of work (SOWs), and put together work-effort estimates for technical
documentation and elearning projects.
• Recruited writers for technical documentation and elearning projects.
• Managed ad hoc teams of writers for technical documentation and elearning projects.
• Coordinated with teams across various locations.
• Tracked the status of technical documentation and elearning projects.
• Conducted training sessions on the necessary work skills for writers and editors.
Voice-related Processes
• Worked for a voice-support process for HP Pavilion PCs. Handled calls and helped customers troubleshoot
PC problems.
• Interviewed IT expert Vijay Mukhi for a program on All India Radio.
Garfield Dsouza
Email: *****************@*****.***
Tel. No.: +919*********
Work Experience
Senior Manager - IGATE Global Solutions Ltd [04/14 – 11/14]
•
Information Developer – IBM India Pvt Ltd [05/12 – 03/14]
•
o Was awarded the IBM certificate of appreciation for delivery excellence
Senior Instructional Designer: Frontline Manager (FM2) – Tata Interactive Systems [11/10 – 04/12]
•
Documentation Manager - Rolta India Ltd [11/08 10/10]
•
Senior Instructional Designer - Sify Technologies Ltd [11/07 4/08]
•
Senior Writer - L10nbridge Technologies Ltd [9/06 11/07]
•
Technical Writer - Satyam Computer Services Ltd [7/05 8/06]
•
Science Editor - Cactus Communications Pvt Ltd [12/04 6/05]
•
Copyeditor - Digit, Jasubhai Digital Media [5/03 12/04]
•
Support Services Executive - Stream Tracmail [6/01 5/03]
•
Extracurricular Activities
• Is a Western Classical music enthusiast.
• Was a member of the Newman Choir that held classical sacred music concerts at the NCPA and St Andrew's
Auditorium.
• Won prizes in dramatics (best supporting actor) at St. Xavier’s College, Mumbai.
• Won prizes in inter-class elocution competitions.
• Was the editor and communications manager for the Society of Technical Communication (STC) [for the
year 2013].
Favorite Books
Pride and Prejudice – Jane Austen, Rebecca – Daphne du Maurier, Lord Edgware Dies – Agatha Christie, Murder at
the Vicarage – Agatha Christie, Rising Sun – Michael Crichton, My Family and Other Animals – Gerald Durrell,
Daddy-Long Legs – Jean Webster, The Lady in the Lake – Raymond Chandler, On Writing Well – William Zinsser, and
many more…
Garfield Dsouza
Email: *****************@*****.***
Tel. No.: +919*********
Contact this candidate