Customer Service Medical

Kayla Snodgrass

Medway, OH

***********@***.*** - 937-***-****

Seeking challenging opportunities for development and advancement.

WORK EXPERIENCE

Medical Assistant

Pain Alternatives - Beavercreek, OH - January 2013 to July 2014

•Rooming patients, collecting vital signs and health histories.

• Prepare patients for examination and treatments

• Maintain supplies and equipments including keeping them clean and sterilized

• Complete patient documentation

• Update patient files and records

• Handled narcotic pain medications, prescription refills and worked closely with pharmacy

• Handled medical insurance, appointment setting and coordinating medical records

Front Desk

Residence Inn - Troy, OH - January 2012 to January 2013

Welcome and register guests and offer them services and room rates

• Handle guest check in and checkouts professionally and in a welcoming and specialized manner

• Issue room key and forward instructions to Bell Person

• Make changes and confirm reservations by means of the Lodging Management Systems

• Keep records of room availability and guests’ accounts

• Post charges of food, room, liquor and telephone to system and manual ledger

• Maintain the hotel’s high standard of service and hospitality

• Provide the maximum quality of service to the guests

• Verify that all updated reports have been run

• Date stamp, arrange, and track incoming mail

Housekeeper

Springfield Regional Medical Center - Springfield, OH - January 2011 to January 2012

•Ensured professional appearance at all times in work environment.

•Maintained confidentiality of patient information.

•Assisted to maintain environment through regular vacuuming.

•Prepared beds for patients and changed linen regularly.

•Managed all cleaning equipment in hospital environment and performed repair.

•Ensured compliance to all safety regulations for appliances.

•Monitored cleaning carts and replenished items when required.

•Provided appropriate response to all guests in cleaning department.

EDUCATION

Medical

Sinclair Community College - Dayton, OH

2012 to 2013

College Prep

Northridge High School - Northridge, OH

2012

ADDITIONAL INFORMATION

WORK SKILLS

Data Entry, 10-Key, Switchboard, MS PowerPoint, MS Word, MS Publisher, MS Excel, MS Outlook,

MS Access, Adobe, Adobe Photoshop, Excellent Organization, Communication Skills, Customer Service,

Customer Complaints, Sales

Contact this candidate