Customer Engineer
Resume:
Sudhakar
SMTS-QA *****.**@*****.***
PROFESSIONAL SYNOPSIS
Previouly worked as Senior Member Technical Staff (QA) in Oracle
Corporation.
Have 7+ years experience in Web applications testing and Product testing.
Have experience of working in a fast-paced environment and well versed with
start-up culture.
Exposure to UAT, Product release & Production support.
SKILL SET
Domain Knowledge Product testing, Functional testing, Database testing,
Automation, SDLC/STLC(Agile, Waterfall and V model),
test plan, test cases, UAT
Env./Technologies Window, Linux, Apache Tomcat, Hadoop
Script/Language Java, Perl
Tools SoapUI, Jira, Bugzilla, SVN, Tortoise CVS, JMeter
Databases SQL, MySQL
Qualification - Bachelor of Engineering in Information Technology from RGTU-
Bhopal university in 2006
Work Experience
Company - Oracle India Pvt Ltd (20th Feb 2014 to 2nd Sep 2014)
Designation Senior Member Technical Staff
Responsibilities
Manual & automation testing of cloud based Real Application Clusters (RAC)
database.
Running and maintenance of automation suite. New test cases additions.
Test specifications, functional testing.
Bug triage and fix.
Company - SaltBridge Solutions Pvt. Ltd. (9th July 2012 - 14th Feb 2014)
Designation - QA Lead
Responsibilities
Resource allocation & team management
Test planning & Test management
Test environment setup
Back end testing using Perl & Java
Functional testing, UI testing, Database testing
Company - Zynga, Inc. (9th Dec, 2010 - 6th July, 2012) Designation
- Senior QA Engineer
Responsibilities
Resource management, QA status update (scrum meetings)
Test plan & test cases preparation
Functional/UI testing across browsers
UAT/Smoke/BVT/CFT/Sanity/Adhoc testing
Cross browsers and platforms testing
Bug tracking, Reproducing and tracking Community/User issues on production
site
Sending test report to QA managers and stakeholders
RCA and reporting on production bugs and action on backlog bugs
Testing practice : Alpha testing starts when build is ready on an internal
pods (server). Testing and development are done parallelely as an Agile
practise. Bugs are filed and retested once got fixed. Once the build
appears to be stable and the tester shows confidence in the build, it is
moved to staging server where regression testing is done as well Smoke
testing. Test report is sent with bug list and 'ready to go' signal. BVT,
FTUE (first time user experience), UAT testing are done on production post
push.
Since, usually, release cycle constitutes of 2-3 days, it's very
challenging and demands sheer determination and never give up attitude to
complete the testing and give hands-off for the production push.
Technologies: Alpha testing, Regression testing, Smoke testing, BVT, CFT,
Sanity testing, Jira, Firebug
Company - OnMobile Global Limited (1st March, 2007 - 8th Dec, 2010)
Role - Product Quality Engineer
Projects - VAS/IVR mobile applications
Responsibilities:
Getting functional & technical product details with Product managers,
developers. Involved in requirements review and providing feedback.
Test plan and test cases. Test data generation.
Test environment setup which includes GUI configurations, database setup,
XML configurations and application deployment on Tomcat server.
Functional testing, load testing using jMeter, Integration testing, System
testing.
Log monitoring, bug tracking, test reports.
White box testing using jUnit.
Product release, UAT, site support.
Production support and issue escalations
1. Mobile Chatting
It is a subscription based IVR application where one need to call a
multimodal number provided by their telecom operator to subscribe to the
service. Once subscribed, they need to create a profile for themself
providing their age, gender, interested in gender and need to choose an
audio profile which suits their pesonality. They can even record the audio
profiles in their own voice. Here one can find new friends for fun, voice
message chatting and can make audio calls without revealing their phone
numbers. It allows users to talk to other users anonymously; without
revealing their phone numbers. User can make direct talk or can send direct
message by using FRIEND ID, which is unique for a pair. In the back ground,
there are a numbers of daemons are running. These daemons update the users
about their status, new voice message in inbox, a new friend added, or
about the new feature of the application. Information of the users can be
limited to a site (region) only or it can be made available to nationwide
subscribers depending on their choice. But user consent is taken in the
very beginning to make sure that they are ready to receive calls or voice
messages from other users. It's a very entertaining social chat value added
service on mobile.
2. Customer Care & Solutions
It is an automated IVR application to provide solutions for it's customers.
A customer makes a call to the application and can take actions as per her
wish by interacting with the IVR aplication. For example customers can pay
bill for their landline/mobile or cable connections, check for data plans &
usage, filing complaints or check status of the complaints. The application
validates if user is an existing customer or not and options are prompt
accordingly. There are other factors which are considered before prompting
the IVR menu such as time of call whether it's a day or night, caller is a
normal user or a high priority customer, if a regular customer or someone
whose account is suspended and many more. The application is smart enough
to handle any type of customer without any issue. Customer can inter-switch
mode to access a channel as per her interest or can talk to customer care
executive. The idea is to automate the support work to reduce manual
intervention, reduce manual faults, making support work available 24 hours
a day and to felicitate the customers with as much automated services as
possible.
PERSONAL DETAILS:
Full Name : AMIYA SUDHAKAR
Date of Birth : 24-DEC-1983
Location : Bangalore
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