Customer Service Health
Resume:
Lisa Robinson
****.***********@*****.***
Summary
Responsible and Organized Health Educator with excellent communication skills demonstrated by over 10 years of Health
Education and Counseling experience.
Professional Skills
Professional with clear public speaking skills along with ability to plan and coordinate events with community
involvement; Strong decision maker with complex problem solving skills and Microsoft Office Suite proficiency.
Professional Experience
Mecklenburg County Health Department January 2010 - February 2014
Health Educator - Charlotte, NC
• Demonstrated effective interpersonal skills as evidenced by successfully providing speakers and presentations to
schools and community based organizations.
• Implemented research-based prevention and youth development programs in schools.
• Demonstrated excellent organizational skills by successfully working with partners to plan and implement tobacco
prevention activities and trainings for the region.
• Organized and trained middle and high school youth groups.
• Facilitated tobacco prevention trainings for adult advisors.
• Wrote detailed quarterly reports outlining grant progress.
Mecklenburg County Health Department May 2003 - January 2010
Public Health Investigator - Charlotte, NC
• Demonstrated effective interpersonal skills utilizing knowledge of HIV/AIDS client centered counseling while
providing courteous and professional assistance to varied client population.
• Worked effectively with Health Department staff to ensure excellent customer service to both internal and external
customers.
• Tested clients for HIV/AIDS and referred them to case management and other resources.
• Served as point of contact for questions regarding log sheets and reviewed for accuracy.
• Maintained up-to-date and comprehensive electronic and paper filing systems.
• Traveled locally and regionally to conferences, workshops and presentations.
Education and Training
University of Phoenix
MBA: Business Administration
Charlotte, NC, USA
University of South Carolina
Bachelor of Science: Criminal Justice
Columbia, SC, USA
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