Project Manager Management

Jeannie M. Fung 415-***-**** ******@*******.***

*** **** ******, *** *********, CA 94121

PMP Project Manager & Six Sigma Management Consultant

Productivity Technologies Data Driven Organizations Management Consulting

Extensive experience transforming and integrating new businesses, products, and services from concept through development into favorable market

positions across industries. Strength in understanding requirements, assessing business issues, and bringing together people, strategy, technology,

and partners to establish and grow complex solution-based businesses with multi-channel markets. Thrive in dynamic, multi-dimensional

environments involving big data, predictive analytics and digital. Known for delivering innovative outcomes and meeting objectives in challenging,

fast-pace environments.

Career Highlights:

• Led sales, marketing, and delivery business units in transforming the company from hardware centric company to a solutions and

professional services organization for 10 years with Xerox.

• Started up a new Solutions Development and Marketing Unit at General Electric; led cross-functional efforts in developing predictive

solutions-based revenue opportunities of a transportation satellite product, devised global go-to-market strategy and branding to penetrate

a multi-billion dollar transportation industry.

• Managed portfolio initiatives and led in a launch and stabilization of marketing and operational efforts for the first support service

offering at Cisco.

• Planned and led the integration of contracts, products, and service for 3 large transformational acquisitions at Cisco, realizing billions of

dollars in sales revenues.

Key Qualifications:

• • • •

Contract Management Strategic Planning, Feasibility & Program / Project Planning and Negotiations

Requirements Analysis Implementation

• • • •

Customer Relations Forecasting & Budget Planning Solution Development Lifecycle Cost Control

and Management

• • •

Business Development Resource Planning & Allocation Process / Quality Improvement

• • •

Product Marketing Change Management Risk Management

PROFESSIONAL EXPERIENCE

Autodesk San

Rafael, CA 2014 – 2014

Business Process Management Consultant

Consulted Autodesk’s Enterprise Data Management group on a number of business transformation projects including:

• The corporate 12/20/50 initiative to increase billing through subscription and value-added offerings;

• Re-engineering of the Product Lifecycle Management business process.

These transformation projects require an examination of the current processes and systems to ensure that Autodesk can report financials accurately to

the Street. The effort requires close collaboration with Finance, Technology and Commercial leadership teams of the company. Responsibilities

include: creating a framework for reporting and aligning internal groups to a common definition of corporate financial terms; identifying process and

system gaps; gathering and assessing through interviews; documenting current state; and using six sigma methods to develop recommended

improvements in driving value of process standardization and simplification.

Cisco Systems, Inc. San Jose, CA

2011 – 2013

Program Manager

Managed cross-functional Merger and Acquisition teams in integrating acquired company’s customers and partners into Cisco’s ordering systems

and processes to ensure a smooth transition and positive customer / partner experience.

• Created integration strategy and tactical plans for each acquisition based on common building blocks of contract types, difficult to

accommodate terms and obligations, analyzing issues and risks and finally made recommendations to align people, assets, products,

services, and contracts with Cisco’s business and operational policies and financial practices.

• Developed and implemented best practice to support the integration activities, connecting overall goals of the organization and

acquisition objectives to specific business activities and associated cost.

• Determined integration and led cross-functional teams to support transition activities and ensure all transitioned customers / partners are

aligned to Cisco’s policies and operational practices in a streamline manner.

• Provided integration status, progress reporting, and budgeting to acquisition stakeholders and track leads, as well as sought approval from

governance council for all non-standard transitions.

• Co-authored the M&A Integration Playbook detailing the transition processes and best practices as a reference for future acquisitions.

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Visa International Foster City, CA

2009 – 2010

Project Management Consultant

Managed scope and budgetary approval for the implementation of a new fee-based service; the project targeted to improve corporate credit card

spending behavior in early identification of variances, trends and comparative analysis using a large amount of up-to-the-minute credit card

transactional data. Responsibilities included developing SOW, estimating cross-functional work effort and schedule, allocating resources, assessing

risks, to obtaining budgetary approval from Visa’s governing councils and committees. Upon approval, budget and schedule baseline are established

in Clarity to track performance of the development lifecycle.

Cisco Systems, Inc. San Jose, CA

2008 – 2009

NPI Project Manager

Oversaw portfolio management of key PMO initiatives and programs; led and facilitated U.S. and Canadian cross-functional teams in launching and

stabilizing a new global proactive network managed service, SmartCare.

• Collaborated with Worldwide Program and Marketing teams as an SME lead in developing operational plans, budget, and schedule to

implement service products into commercial markets and drive adoption into field sales, operations, support, and end user communities.

• Identified, escalated, and communicated field specific requirements and needs, impact analysis, risks and issues to Worldwide Program

Team for continuous service improvement.

• Managed conflict and issue resolution plans to completion (identifying tasks and resources, developing timelines, identifying critical

success factors, managing changes, and capturing lessons learned.)

• Reviewed release content and operational processes, as well as, participate in readiness assessment of releases and updates to assure

customer satisfaction.

• Communicated bi-monthly and quarterly status and performance dashboard to the Theater Program Office Steering Committee, Services

Marketing Program Managers, Global Adoption team, and Stakeholders.

• Developed, maintained, and enforced NPI (New Product Introduction) processes, standards, methodologies, and governance in

management of programs and initiatives.

General Electric, Asset Intelligence Schaumburg, IL 2005 –

2008

Solutions Marketing Manager, Integration Manager

Responsible for understanding market dynamics and needs to drive creation of global predictive logistics and supply chain analytic solutions and

services revenue opportunities for the transportation markets (trucking, marine, and rail). Provided market assessment feasibility; strategic planning

& execution; product introduction & business case development; product design and branding, prototype, software development & testing;

communication & launch of commercial solutions; continuous improvement of existing product; vendor management & contract negotiation; sales

& customer support; and project management & reporting. Key accomplishments included:

• Collaborated with Sales, Stakeholder leadership teams, and customers to assess and prioritize most complex and high-potential target

sales opportunities, and obtained budget for introduction of new software solution; led in the creation and execution of the software

roadmaps that ignited $7.5M+ revenue in the first two years of starting up.

• Led cross-functional local and off-shore teams and partners in market research, solution design, prototype & development, marketing,

and launch of new predictive analytic software solutions to enable differentiating value proposition across customers, alliances, and

channels.

• Developed strategic channel partnerships and alliances with major transportation software providers to integrate product functionality to

partner products; negotiated T&M development contracts with software providers to design a dual mode trailer tracking device with

remote temperature control features, resulting in a 35% reduction of fixed-price contracts.

Xerox Global Professional Services San Francisco, CA 1995 – 2004

National Industrial Management Consultant, Project Manager, Executive Consultant

Change agent in transforming Xerox from hardware centric to a professional services company. Responsible for marketing, selling, and managing

delivery of document management, business process reengineering, and workflow related solutions and services to U.S. based fortune 100 and 500

customers.

• Led and contributed to $8M+ of development and managed service projects with both remote and local resources in a matrix

organization. Key projects included:

$5.5M+ Union Carbide document management development and process improvement

$1.2M McGraw Hills K-12 test creating and scoring system

Jeannie M. Fung 415-***-**** ******@*******.***

586 17th Avenue, San Francisco, CA 94121

$1.0M+ in Six-Sigma based business assessments from data collection to recommendation.

• Led diverse team in design and launch of a technical customer support center for document management related solutions and

services.

• Developed a project management office that enforced the use of standard tools, methods, and best practices for 100+ project

managers to minimize project delivery risks.

• Led in the creation of a Six Sigma based production assessment and a mailroom outsourcing service, resulted in the formation

of a new Xerox production practice.

Fung and Associates San Francisco, CA 1992 – 1995

Independent Consultant

Developed professional service business, as well as, managed a series of projects for Blue Shield of California and Mizuno USA. Major projects

included:

• Evaluated and recommended standard 3rd party database product, front-end graphical development tool, and CASE tool for

Blue Shield’s IT Client-Server Initiative.

• Designed, developed, tested, and implemented a “Print-On-Demand Forms Fulfillment System” for Blue Shield, resulting in

1st year savings of $1 million dollars.

• Supported all sales and accounting applications for Mizuno, resulted in savings of over $1.5 million from timely and accurate

billing of receivables.

• Provided consultation and support of the Wang-IBM platform migration project for Mizuno.

TECHNICAL SUMMARY

Hardware IBM Mainframe, IBM & Sun Client Server, MS Windows Server, Wang VS, PDP 11/10 & 11/70, GPS/ GPRS Mobile tracking systems and

sensors

Software Documentum & APIs, Integic ePower, Mobius, DocuShare, Flowport, Bradley Forms Management, EOMS Transaction Production, Wang

Integrated Imaging System & APIs (WIIS), OCR, MiniTAB, Lean Production Assessment and Modeling Tool, Rockwell Arena Software,

Symbol Access Point, Wavelink Client Software, Xerox Office and Production Suites, Visual Basic, Powerbuilder, Erwin, MS Project, Visio,

Powerpoint, Excel, Cobol HLI, Fortran, Pascal, Basic, PDP Assembler, LISP, Wang Procedure, JCL, WYLBUR, ROSCOE, TSO, IBM

TOPSTRAN, XML, Wiki, Gensight, Quality Center, Salesforce, Livelink, Webex, SharePoint, Clarity, Microstrategy, Lync

Methodology SDLC, PMI, DMAIC, New Product Introduction (NPI), Total Quality Management (TQM)

Database Informix, SQL, Oracle, Sybase, Wang PACE

O/S IBM VS/MVS, AIX, Solaris, Berkeley UNIX, Wang VS, MS DOS, MS Windows NT, 2000, XP & 7

Networking TCP/IP, Ethernet, Token Ring, SNA 3274/3777, LAN, WAN, 802.15.4 (Zigbee)

EDUCATION / CERTIFICATION / RECOGNITION

Bachelor of Arts, Computer Science, University of California, Berkeley

Certified Project Management Professional

Lean & Six Sigma Greenbelt Practitioner

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Recipient of the GE 2006 Management Award

Recipient of the Xerox 2002 CEO 10K Award

Recipient of multiple annual Wang Chairman Awards for exemplary achievement

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