Customer Service High School

Mary Ann G. Facundo

*** *** **** ******** **. Payatas A, Quezon City

Contact No.: +63-915-*******

E-mail Address: *******.*******@*****.***

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Objectives

- To enhance and develop my skills and accept new ideas

- Entry level of position that can utilize my education and training;

provide opportunities for advancement on various work areas as well as

to be involved in the organization's growth and development

Skills

- Recommended Bachelor's Degree in Nursing

- Knowledge on window-based applications such as Word, ExCel and

PowerPoint

- Works well in a team environment or as an individual contributor

- Active, stable, goal-oriented leader and dedicated to continuous

improvement

- Identifies and resolves problems in a timely manner; gathers and

analyzes information

- Good customer service management

- Can communicate well in English, both written and verbally

- Skills in answering a telephone in a pleasant and helpful manner

- Ability to take up responsibilities and adaptability to different

working conditions

Working Experiences

MARKETING ASSOCIATE

Fortune Medicare, Inc.

June 9, 2014 up to present

* Duties and Responsibilities

- Collects and verifies documents for reimbursement claims of the

members

- Tracks reimbursement claims and updates Service Officers

- Extracts and constructs utilization report of the accounts

- Handles all incoming service inquiries and correspondence back to

customer

- Responds to all requests from Corporate Servicing Officers in a timely

manner

- Assists in Client file maintenance

BILLING CLERK

Dental Network Company

March 28, 2011 to May 31, 2014

* Duties and Responsibilities

- Responsible for collecting and computing account payments

- Responsible for submitting claims to insurance companies

- Maintains and updates patients' utilization database

- Compiles and maintains documents and records of all billings

- Answers queries from patients/dentists, clerical staff and insurance

companies

- Identifies and resolves insurance billing complaints

- Prepares monthly reports of all billings

- Reports to Billing Supervisor

NURSE THERAPIST

Clara International Philippines, Inc.

October 23, 2006 to February 03, 2011

* Duties and Responsibilities

- Helps the clients enhance the overall well-being of an individual

- Promotes various beauty products and beauty treatments

- Analyzes the client's skin and recommends proper facial and/or body

treatments

- Performs facial and/or body treatments; and hair removal treatments

- Performs electrocautery treatment

- Performs non-surgical skin rejuvenation treatments

- Gives nutritional and/or beauty tips for the clients

- Maintains and keeps the records of all the payments made for beauty

treatments and products

- Keeps the records of all the beauty treatments made and advised to the

clients

- Keeps the details and information of all the treatments of each

client.

- Monitors status of all equipment and notify the Supervisor regarding

any repair or maintenance needed.

- Maintains records of the products' in and out details

- Maintains the cleanliness of the clinic and the products and machines

to be used

Educational Background

BACHELOR OF SCIENCE IN NURSING

Emilio Aguinaldo College - Manila

2002 - 2008

SECONDARY SCHOOL

Muntinlupa National High School

1997 - 2001

Character References

Geraldine B. Lachica

Billing and Collection Officer

JXM Solutions Technologies, Inc.

Unit 308 La Fuerza Plaza 2 Chino Roces ave., Makati City

Rosario Charito Luz

Billing and Claims Supervisor

Dental Network Company

Unit 34 Facilities Centre Condominium,

548 Shaw Blvd., Mandaluyong City

(02) 535-3186

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I hereby certify that the above information are true and correct to

the best of my knowledge.

MARY ANN G. FACUNDO

Applicant

Contact this candidate