Customer Service Sales
Resume:
EVANGELINA L. PORRAS
Houston, Tx 77049
******************@*****.***
Career Profile
Professional Bilingual Administration Specialist with a proven track record providing
quality customer service seeks a responsible position in the Administration or related
Industry. Strengths include Front Office, Intake processing, and Data Entry.
Achievements
• Clerk; front desk operation to include problem detection and resolution
• Librarian; ; Intake and processing
• Customer Service Specialist; people focused and service oriented
• Cashier; 10 years experience
Work History
JC Penney
Customer Service Associate Apr 2011 to Present
Performs the required cashiering duties to complete the sale. Exploits the catalog
referral program and participates in Company shrinkage programs.
City Of Houston -P-D/Permitting Center, Houston, Texas
Customer Service Representative Apr 2012 - Feb 201
Researched, analyzed and resolved customer problems, conducted inquiries. Provided
information on changes and ordinances.
City of Houston Public Library, Houston, Texas
Sr. Library Assistant Nov 2004 – May 2011
Circulated library material through automated circulation system. Collected fines and
fees. Provided assistance to customer inquiries. Answer circulation phones. Shelve
library materials in in assigned areas .Assist in keeping library in order.
Conn's, Houston, Texas
Cashier Jul 1999 - May 2004
Rang up Proveded quality customer service. Received payment from customers.
Balanced cash register at end of shift. Kept front areas clean and orderly. Followed all
rules, regulations, and procedures to ensure quality service and efficiency
Gallery Furniture, Houston, Texas
Sales Associate Aug 1998 - Jun 1999
Assisted customers with their furniture and accessories purchases. Provided excellent
customer service while making suggestions and showing merchandise. Motivated
customers to purchase furniture. Prepared sales contracts and made delivery
arrangements. Assisted with other duties as directed.
Easy Spirit, Houston, Texas
Sales Associate Jul 1996 - Jun 1998
Assisted customers with merchandise selection and location with excellent service.
Stocked merchandise on shelves and racks. Rang up purchases and received payment
from customers. Kept store clean and orderly. Assisted with other duties as assigned.
Special Skills
Proficient in Microsoft Word, Excel, and Access
Education
C.E. King High School Diploma
References
Maria Garcia 713-***-****
Carol Green 713-***-****
Sandra McDaniel 713-***-****
Contact this candidate