Customer Service Technician

THERESA SCHULTES

Current Address: Future Address:

**** ***** ***** * Maylene, AL 351**-***** Manor Lane * Verona, KY 41092

248-***-**** cell * ***************@*******.***

Objective

To work full time and gain experience in human resources.

Profile

Experienced in customer service with focus on individual needs

Strong work ethic, organized, and detail oriented

Excellent written, verbal, and interpersonal communication

Education

Madonna University-Livonia, MI Bachelors of Science-Psychology 12/2007

Licenses/Certificates

Alabama Board of Pharmacy, Pharmacy Technician Registration, #T42144, 2/13/2014-12/31/2015

State of Alabama Board of Education, Substitute Teacher License #TXS-0103-9744, 7/2012-6/2017

American Heart Association, Basic Cardiac Life Support (BCLS)

Work Experience

Photo Specialist/Pharmacy Technician/Cashier

Walgreens, Pelham, AL--8/2014-Present

• Assist customers with photo and pharmacy needs

• Complete customers financial transactions

Substitute Teacher

Kelly Educational Services, Birmingham, AL--3/2013-Present

Shelby County Schools-Columbiana, AL--8/2012-3/2013

• Utilize daily lesson plan as left by regular teacher, and maintain accurate attendance record

• Effective classroom management for maximum learning potential

Ticket taker/Usher

Live Nation Entertainment-Oak Mountain Amphitheater, Pelham, AL--3/2014-8/2014 (seasonal)

• Take/scan ticket and assist guest

• Security oversight

Donor Floor Technician

OctaPharma Plasma Center-Birmingham, AL--8/2012-11/2012

• Equipment and property management

• Manage plasma output

Patient Care Secretary- Emergency Department

Shelby Baptist Medical Center, Alabaster, AL--11/2011-5/2012

• File records, place orders, answer telephone, and take messages

• Operate office equipment, work efficiently under pressure

Emergency Room Technician (Emergency Medical Technician)

Shelby Baptist Medical Center, Alabaster, AL--5/2010-11/2011

Garden City General Hospital, Garden City, MI--5/2007-5/2010

St. John Health-Providence Park Hospital, Novi, MI--12/2004-11/2008

Botsford General Hospital, Farmington Hills, MI--3/2000-12/2004

• Anticipate doctor, nurse, patients needs, and perform physically exhausting work

• Work in difficult situations and communicate clearly

Volunteer

St. Thomas the Apostle Catholic Church-Photography for new Church website

Contact this candidate