Customer Service Representative

Crystal Crittendon *************@*******.*** 254-***-****

Objective Accounting

Summary of

qualifications

The ability to prepare journal entries, account work papers,

complex bank reconciliation, schedules, charts, complex

spreadsheets, and database work papers in the performance of

complex accounting, budget, and financial analysis work

The ability to develop, prepare, audits, reviews, and/or correct

a wide variety of routine and specialized Federal, State, COE

program budgets, attendance reports, and/or school district

financial reports on a regular, monthly, interim, and/or annual

basis

The ability to analyze, reconcile, and/or evaluate the accuracy

of general ledger, accounting details, revenues, expenditures,

accounting/budget/financial reports, and district cash balances,

ensuring proper amounts, receipt, and classification, processing

documents for input, and/or posting year end deferred revenue

and accounts receivable as necessary

Professional July 21 2014 - Present

experience

Neiman Marcus Work at Home customer service representative

I take incoming calls for Neiman Marcus customers.

Ability to effectively listen and engage in conversation with the customer.

June 9, 2014 - July 18 novo 1 dialog direct

Novo 1 dialog direct I am a work from home customer service representative

I respond to incoming calls from customers to set up a prepaid account or debit

calling account so that they're able to speak with inmates that are incarcerated

because they're not able to accept collect calls from the inmate.

April 23,2012- June 6, 2014 Scott & White Hospital

Scott & White West Campus Hospital Temple, Texas Revenue Cycle

Operations department- Medical billing & follow-up tech

• Creates and submits claims, claims status follow-up, appeals, mail,

customer service and receivables for the assigned department

Reviews claim and account data and makes applicable

corrections to ensure claims meet all payor specific compliance

guidelines and accounts are accurate

• Uses appropriate methods to contact payors to follow-up on claim status

and obtain reimbursement in accordance with established departmental

benchmarks

• Contacts payors status via phone or electronic inquiry systems to follow

up on claim status

• Accurately rebills claims with applicable corrections in a timely manner

Correctly verifies insurance eligibility through carrier and/or

patient contact

• Performs on-line research of accounts and responds confidentially and

accurately to customer phone inquiries

• Understanding of medical terminology and cpt, hcpcs, and icd9 coding.

• Knowledge of coordination of benefits principles and terminology.

• Ability to muti-task and prioritize

• Experience processing medical claims

• Have experience collecting on past due payments from customers and

insurance companies to reduce our accounts receivable and ar days

• Have experience collecting money for accounts payable to reduce the

debt from patients

December 2, 2011 –April 22,2012 Spherion

Scott & White West Campus Hospital through Spherion Dec 13 2011 present

Temple, Texas billing & follow-up tech

Creates and submits claims, claims status follow-up, appeals, mail, customer

service and receivables for the assigned

department

• Reviews claim and account data and makes applicable corrections to

ensure claims meet all payor specific compliance guidelines and

accounts are accurate

• Uses appropriate methods to contact payors to follow-up on claim status

and obtain reimbursement in accordance with established departmental

benchmarks

Contacts payors status via phone or electronic inquiry systems

to follow up on claim status

• Accurately rebills claims with applicable corrections in a timely manner

• Correctly verifies insurance eligibility through carrier and/or patient

contact

• Performs on-line research of accounts and responds confidentially and

accurately to customer phone inquiries

Scott & White Memorial Hospital through Spherion Aug 24-Dec 2 2011

Temple, Texas data entry clerk

I created the recipes, diet orders, and menus for Scott & White.

March 2008-May 2011 GC Services call center Copperas Cove, Texas

Account Representative for Capital One Auto Finance and credit card

Collect delinquent accounts based on an assigned monthly budget in

accordance with GC Services and Client policies as well as all specified

FDCPA, state and city laws.

Document all collections activity concisely and accurately on the Client

system.

Correct deficiencies and oversights during quality assurance reviews as

outlined by the Unit Manager, Assistant Manager and/or Manager.

Nov 2004-March 2008 1stCav Burger King Fort Hood, Texas

Food Service Worker

Prepare menu items from written recipes and other written

•

and verbal directions for Kewaunee Public Schools,

contracted sites, and other functions.

• Make independent decisions regarding scheduling of daily food

production to ensure timely, quality service of menu items and

by effectively using time between workloads.

• Pack food properly for transportation to area schools and meal

sites and assist with delivery when needed.

• Serve food to customers and understand and assist in other areas of

the kitchen as needed.

July 2003-August 2004 Commissary Fort Lee, Virginia

Sales Store Checker

Operates cash register to itemize and total customer's purchases in

grocery, department, or other retail store: Reviews price sheets to note

price changes and sale items.

Records prices and departments, subtotals taxable items, and totals

purchases on cash register.

Collects cash, check, or charge payment from customer and

makes change for cash transactions.

Stocks shelves and marks prices on items.

October 2001-July 2003 Aafes-PX Fort Lee, Virginia

Sales Store Checker

Counts money in cash drawer at beginning and end of work shift.

May record daily transaction amounts from cash register to balance cash

drawer.

Awards received Certificate for being in the top 10 for my evlh at work for Capital One Auto

Finance, digital camera for having the second most in cured accounts for car

payments from Capital One Auto Finance, play station 3 for having the highest

evlh and the highest cured accounts from Capital One Auto Finance, top collector

at capital one auto finance. I won top gun for being the top collector across

several sites.

Education August 2002-June 2004 Virginia State University

Accounting

January 2005-August 2008 Tarleton State University Bachelors Degree in

Accounting

MBA Texas A & M central Texas

March 2011 -

Masters mba

Skills I know how to use Microsoft Excel, Word, and Power Point. I can type at least

41 wpm. I also know how to use the internet.

Contact this candidate