Customer Service High School

Location:

Posted:

December 30, 2014

IRMA E. ROBLEDO

E-mail: *********@**********.***

Summary: Customer Service using research, problem solving, innovation and planning to enhance customer relations

Job Objective: CUSTOMER SERVICE, 20 years experience

Experience:

Job Title: Customer Resolution Team

Employer: Wells Fargo Home Mortgage

Dates: 01/01 to 5/13

Duties: Prioritize and resolve escalated and complex customer issues over the phone, through faxes or mailings. Strong PC skills, able to

navigate internet & intranet. Worked with different programs: Word, Excel, Fidelity, LPS, EDGE, Shaw/Hogan, CPI, MSP, Filenet/LIV.

Generate mailings and faxes. Initiate contact with customers/third parties to research and resolve issues, update data. Complete intricate

processes: identify statutory lien beneficiaries, verify necessary contact information, title curative/collections functions, experience in

obtaining payoff demands. Excellent written and verbal communication skills. Customer service focused. Strong detail orientation. Proven

experience with listening and eliciting information effectively.

Job Title: Office Manager

Employer: Blakemore CA Chiropractic

Dates: 1/99 to 12/00

Duties: Set up appointments, billing. Verified insurance. Provided patient care in accordance with Doctors orders and state regulations.

Maintained, updated and organized all current/inactive medical records. Filing and multi-line phone system.

Job Title: Certified Nursing Assistant

Employer: Beverly Enterprises

Dates: 7/87 to 12/98

Duties: One on one with clients/patients in a skilled nursing facility. Provided patient care in accordance with Doctors orders and state

regulations. Maintained, updated and organized all current/inactive medical records. Filing and multi-line phone system.

Skills: PHONES, COMPUTER, WORD PROCESSING, TASK MANAGEMENT, DATA ENTRY, CUSTOMER SERVICE

Education: High School/GED

CA Driver’s License Class: C (passenger car)

Additional Comments: Strong work ethics, stability and commitment. Productive, responsible and organized. Willing to learn and handle

any task needed. TeamPlayer. Demonstrated leadership skills communication skills to include influencing others directly. References:

Available on request