Customer Service Administrative Assistant

Christine J. Serna

Cell: 619-***-**** ~ E-mail:*********@*****.***

Professional Summary

** + years Professional of Operational Business Administration Assistant/Coordination.

Facilitating the neesd to masterly and professional operate a office environment on daily

business, master phone etiquette, extremely strong communication skills. Many

experienced years in facilities maintenance coordination, work order

planning/scheduling, overseeing and coordinating the maintenance needs of small start up

facilities to assisting department size teams of global companies primarily biotech and

pharmaceutical companies. Experience with CMMS and procurement systems,

documentation, tracking equipment/verifying equipment. Excellent contractor/vendor

relation, establishing accounts and providing excellent customer service within the

private and public sectors.

Professional Experience

PFIZER 03/2010 - 02/2011

LIS Coordinator - Laboratory Instrumentation Services - On Contract with BTI, San

Diego, California 92121

Manage and coordinate all Laboratory Instrument Services work orders and requests

primarily in the areas of onsite Calibration Program using in house EAMS 2.1 database

Work closely with Engineers to process flow of work for calibrations and demand/repair

work

Coordinate monthly scheduled calibrations

Process in lab equipment verification of asset, serial, and model numbers - verify data

Skilled in updating equipment asset information, decommissioning of assets, re-installing

assets using advanced CMMS database

Update asset OEM Warranty information for newly purchased equipment brought onto

Pfizer La Jolla

Provide administrative services for department of 7 consisting of Director, Senior

Advisers, Electrical and Instrumentation Engineers. Create, request, order items through

onsite Procurement program - Ariba

TRIDENT TECHNOLOGIES, INC. 04/08 - 02/09

Administrative Assistant - Customer Service -New Construction, Service/Call Desk,

San Diego, California 92108

Administrative and Office Assistant working directly with owners, sales and service men

Maintained, logged and tracked Service Reports and Work Orders; documented and

archived reports electronically

Worked directly with sales team on new construction project quotes; prepared submittals

and O&M’s; created and prepared customer/account files

UNIVERSITY OF CALIFORNIA - San Diego Medical Center 04/07 - 09/07

Facilities Engineering Administrative Assistant/Call Center,San Diego, California

92103

Managed requests on a daily basis from numerous medical departments; administrator of

computer system that tracked, managed and created work orders and requests as well as

created schedules for preventative maintenance for utility systems throughout the

Medical Center and its neighboring building systems.

Call Center Dispatcher for USCD Medical Center Facilities & Engineering receiving up

to 100 calls in shift for assistance various with running the Medical Center and giving the

best patient support care through Facilities Engineering and Clinical Engineering

Liaison for outside contractors for various services at the Medical Center; handled

vendors in the areas of elevator maintenance, building controls, outside janitorial request,

graffiti removal and other concerns ranging from structural and electrical problems with

the outside grounds to internal hospital emergencies

TANOX WEST, INC. 02/06 - 03/07

Facilities Business Administrator/Coordinator,San Diego, California 92121

Handled all daily business with any and all incoming contractors and vendors, directing

them to site projects and assisting them with making contact with Facilities Maintenance

and Engineering departments

Point of contact for access control throughout facility; assisted in scheduling work for the

general facilities and GMP areas, generating FWR's, Dispatched help desk work requests;

managed FWRs in CMMS; opened and closed, generated PR’s as necessary for General

Facilities and other projects on site

Site Administration scheduling conference rooms, answering and directing incoming

calls, maintenance of filing system and document control for command center, Managed

cleaning porters for facility; contact for outside property landscape crews, kitchen vendor

services. Processed time cards; ordered janitorial products; scheduled special events

within facility

PFIZER 09/04 - 01/06

Work Order Administrator, Facilities Maintenance & Engineering - on Contract with

San Diego Services, San Diego, California 92121

Managed the scheduling of work orders in Facility Center working internally with

Pfizers' Planning & Scheduling Department, chief liaison for Facilities technicians in the

completion of all assigned work orders

Compilation of reports to document work progress; assisted clients to ensure completion

of work orders in a timely manner, Created and processed numerous requisitions through

Pfizer procurement program (Ariba) for vendor/contractor services and general office

purchases, assisted Maintenance Managers with Facility reports from Pfizer’s Business

Objects program; organization of assets on Preventative Maintenance units around

campus dealing with EHS and FM&E departments as well as state and government

standards and SOPs

SIDNEY KIMMEL CANCER CENTER 07/01 - 02/04

Receptionist/Operations Assistant, San Diego, California 92121

Sole Receptionist for 150+ Biotech Research Facility, member of the Operations

Department working directly with managers, engineers and scientists to meet the daily

operations of the facility and process administrative duties for the Sidney Kimmel Cancer

Center. Worked with scientists and PI's on projects, product/vendor seminars and visiting

scientists; organized, and managed schedule of all calendars for cancer center

board/conference rooms, processed all aspects of company mail, domestic/international,

using UPS and FedEx services, managed all online and phone ordering for office supplies

and office equipment; handled technician and service calls from vendors; back up

purchaser for lab supplies and company products. Assisted Safety and Compliance

Department with radiation material and administrative needs; assisted with inter-company

programs (fire safety, disaster plans/evacuations), supervised monthly company Hepatitis

B vaccinations program; assisted with company health fairs

Education

San Diego Community College, San Diego, CA A.A.,

Communications/Public Speaking

San Diego Occupational Training Services, Inc., San Diego, CA Administrative Office

Software

TVI Community College, Albuquerque, NM

Oxnard Junior College, Oxnard, CA

Certifications

California Notary Public 2003 California Notary Public 2007

SUPPORTIVE INDUSTRY REFERENCES STANDING BY

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