Customer Service Administrative Assistant

Thomas R. Conte cell: 516-***-**** - Email: ******@*****.***

** ******* ****** **** *********, New York 11596

Summary: Experienced and motivate professional with an emphasis on building rapport and

cultivating one to one relationships with clients. Excellent listening, oral, phone

and written communications skills. Comfortable in interacting with all levels of

the organization and public. Excellent problem solving and negotiating skills.

Able to make decisions independently and quickly with minimal escalations.

Diverse background includes sales, customer service and supervision.

Committed to quality and excellence.

Objective: To secure the position of: Sales Engineer/Customer Service Assistant

Experience: Community Alliance Group /Acquisition Agent - Oyster Bay, NY

Full Time / December 2013 to September 2014

Form and maintain relationships with property owners and Realtors over the

phone and in person with the intent to present offers to buy properties.

American Computer Professionals - Valley Stream, NY

PC Technician Part time / April 2012 to Present

Provided technical support for client PC’s

CompuCom / Apex Staffing / Consulting

Technical support for The Home Depot & Target Stores

September 2011 to February 01, 2013

The Home Depot: Troubleshoot & Diagnose 11/2012 to 12/2012

• Issues with Frontend Registers

• PC Workstations issues

• Connectivity and Network issues

• Download and Image OS software for registers & workstations

• Went on weekly and quarterly preventative maintenance sweeps

Target: Troubleshoot & Diagnose

• Target POS daily on-site support: Start Date 11/5/2012 -11/25/2012

• PC Workstations issues

• Download and Image OS software for workstations

• Connectivity and Network issues

• Testing & Troubleshooting Mobile POS Registers for Levittown Target

Store

Ameritrade Branch Refresh Project: Start Date 10/25/2012

• Computer installation & cabling

Lenovo T420s laptop Project: Start Date- 9/13/2012

• Replace AVC fans

Lexmark / Siemens Toys “R” Project

Printer Installer Tech III - September 2011 to January 2012

• Install printers & related software

Ladenburg Thalmann - Melville, NY

Administrative Assistant - March 2006 – April 2009,

• Generated word documents for client correspondence

• Input new account data using dedicated company software

• Developed client one-on-one relationships

• Assisted customers with inquiries and provided them with information.

Ladenburg Capital - Melville, NY

Registered Representative / Stocker Broker - January 1999 to March 2006,

• Manage accounts

• Stock research and facilitate stock transactions

• Prospecting and Account opening

Education: Micropower Career Institute - Mineola, New York 11501

December 2010 to March 2012,

Additional licenses &

Certifications: Life Insurance - 10 / 03 /2014

Comp TIA A+ Certified Computer Technician

Comp TIA Network+

FCC Amateur Radio license (Technician / General)

Series 7, Series 65, Series 63

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