Customer Service Human Resources

Tiffany Sykes

**** ***** ** ****** **

Cell: 832-***-****

Home: 832-***-****

Other: 832-***-****

**************@*****.***

Summary

• An energetic employee who is a self-starter with excellent analytical and

organization. I am also highly driven and maintain a positive attitude under

pressure and welcome’s the challenge and responsibility of producing results

quickly for clients.

H IGHL IGHTS OF QUALIFICATIONS

• Excellent written and verbal communication skills

• Extensive customer service experience

• Patient Service

• Bookkeeping and account reconciliation experience

• 40 WPM typing speed and 10 key operation

• Detail oriented and able to utilize critical thinking skills in order to solve

problems

• Self-motivated team player who enjoys helping others succeed

Education

• Klein Forest High School Houston,TX (Diploma 2008)

• PCS Community College Houston, TX (Majoring in CNA 2013)

Experience

11/24/14-still employed/Accounting clerk at E rling Sales & Service/

Houston,TX

-Answer incoming calls

-Matching and entering invoices

-Entering daily deposits

-Entering daily bills

-Preparing employees timesheets

-Filing documents

04/12- Still Employed /Security Officer at Securitas, Houston, TX

• Telephone calls from internal/ external customers

• Checking in shipping and receiving orders

• Handing Employee keys out

• Monitoring cameras

• Securing the property

• Using wond when necessary

01/2011-01/2014 Scheduler/ Human Resources at IC & S Tax Services,

Houston, TX

• Scheduled all employees

• Conducted interviews

• Prepares tax returns for individuals

• Review prior tax returns, income statements, and expenditures

• Interview clients to obtain additional information on taxable income

• Computes taxes owed using current tax software programs

• Telephone calls from internal/ external customers

02/2011-04/2013 / Dietary Aide at Legend Oaks Nursing Home

• Preparing Foods for patience

• Maintaining a clean environment

• Preparing dining area for patience

• Pleasing all customers at all time

01/2009-01/2011/ Line Server/ Caterer at Alonti Café

• Preparing foods

• Serving foods

• Cashiered

• Delivered platters to office buildings

06/04-10/09-Home Health Care

• Scheduled any patients doctor’s appointments

• Verified and kept insurance active and up to date

• Handled any bill payments

• Cleaned and feed patients

• Updated financial and insurance information for patients accounts

• Updates any patient information

• Maintained confidentiality of any patients file

02/09-03/2011- Customer Service Rep at NCO Houston, TX

• Best Buy online

• Customer service

• Inbound and outbound calls

• Bill payment

• Order selector

• Billing

• shipping orders

Skills: Microsoft Word, Outlook, Excel, Office, PowerPoint, Adobe, Access, IDX,

and Safes Software

Contact this candidate