Customer Service Training
Resume:
Ashley M. Arrington
Active DoD Security Clearance
******.*.*********@*****.*** 240-***-****
Certifications
Microsoft 2011 2014
•Certified Trainer • • • Certified Professional
Office Specialist Expert Office Specialist
Summary
Recognized as the TOP trainer worldwide for the world’s largest IT Training company. Creative, dedicated and motivated self
starter with a focus on customer service and experience designing and providing computer application, job readiness and life
skills training and counseling to groups and individuals. Develops and maintain positive relationships with individuals and
organizations.
Technical Competencies
• MS Access 03, 07, 10, 13 • MS SharePoint (Foundation, • Live Meeting/ Office
Designer, Server) 07, 10, 13 Communicator
• MS Excel 03, 07, 10, 13 • MS Word 03, 07, 10, 13 • Raiser’s Edge
• MS InfoPath 07, 10, 13 • Adobe Acrobat 9, X, XI • Google Docs/ Drive
• MS Lync 10, 13 • Adobe InDesign CS4, 5, 6 • Google Sites
• MS OneNote 07, 10, 13 • Adobe Illustrator CS4, 5, 6 • OpenProj
• MS PowerPoint 03, 07, 10, 13 • Adobe Photoshop CS4, 5, 6 • Elluminate Live
• MS Project (PWA, Server) 07, 10 13 • Adobe Connect CS4, 5, 6 • Blackboard
• MS Publisher 03, 07, 10, 13 • Adobe Captivate CS4, 5, 6 • Cisco WebEx
• MS Visio 07, 10, 13 • Adobe Flash CS4, 5, 6 • GoToMeeting/Webinar
• Visual Basic • MS Dynamics • Camtasia
• CHCS • AHLTA • Essentris
• HAIMS • Remedy • Windows XP, 7, 8
• DCO • MS Office 365
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Professional Experience
PRINCE GEORGE’S COUNTY (Part Time) Oct 2014 Present
SharePoint Trainer
• Develop SharePoint support documentation and training course materials for county employees, contractors and
partner organizations/agencies
• Communicates with a wide variety of technical and business experts in both individual and group settings (Web
design/development)
• Designs and build SharePoint sites and lightweight business process applications for customers based on requirements
• Deliver in person and remote training for intranet, extranet and public website users
DEPARTMENT OF THE NAVY, MILITARY SEALIFT COMMAND Oct 2014 Present
SharePoint Trainer
• Develop MSC specific SharePoint training curriculum consisting of training manuals, slides, CBT, evaluations and web
pages to support Code migration team, site admins, content managers and end users
• Deliver in person and remote training for users
• Support the Designers and Knowledge Managers in site design based on feedback from training
• Work on a diverse team with project managers, the global service desk, requirements analysts, designers, and technical
subject matter experts to coordinate simultaneous deliverables and efforts
• Coordinate training schedules and activities in DC, Norfolk VA, and San Diego CA
FORT BELVIOUR COMMUNITY HOSPITAL Dec 2013 Oct 2014
SharePoint and MS Office Trainer
• Consistently recognized for excellence in training ability and customer service
• Develop current and relevant courseware and training material for hospital staff is MS Office, Adobe Acrobat and
Captivate
• Offer focused, weekly classes on SharePoint and MS Office programs, including Word, Excel, PowerPoint, Outlook,
Project and Visio
• Provide one on one and desk side support
• Special projects to include data analysis (CHCS, Excel, Access), macro scripting (VBA), and training in Leadership,
Project Management and Effective Communication
• Assisted over 5000 users prepare for DOD email migration and troubleshoot issues afterwards
• Work with Department Chiefs, SuperUsers and others to establish course content and objectives
• Provided follow up to determine applicability of course material
UNITED STATES COAST GUARD Oct 2013 Dec 2013
Productivity Analyst
•Created streamlined processes for Base NCR staff, including PRC Customer Feedback system,Technical Needs Assessment
and automated Civil Rights Directorate training evaluation system
•Developed asynchronous training for Microsoft and Adobe software, VTC and SMARTBoard operations
•Developed Visual Basic script, SharePoint Workflows, Excel and Word templates and Access databases for USCG
directorates
•Provided individual and group coaching and training
•Troubleshoot RAS, software and hardware issues
Aug 2011 Oct 2013
NEW HORIZON COMPUTER LEARNING CENTER
Learning Solution Specialist Lead Instructor Instructor
•New Horizons Top Instructor Worldwide (October, 2013)
•Taught project management, business skills, Google Applications (Docs, Drive, Sites, etc.), Adobe Suite and Microsoft
Office Suite
•Maintained Top Trainer status for the affiliation
•Created customized outlines and training materials for Government, Private and Public clientele
•Ensured course material reflected current product features
•Taught on site, on line, group and individual settings, including lecture style and hands on/lab
•Maintained current knowledge of Microsoft and Adobe newly released products
Oct 2010 Aug 2011
DRESS FOR SUCCESS
Program Coordinator (Non profit)
•Daily Life Coach for 60 women
•Developed curriculum and materials for a Department of Employment Services sponsored six week program
•Generated a 75% increase in participation at the DFS DC Career Center
•Grant Management, Performance and Financial Reports compilation in accordance with Grant Terms
•Provided training in Word, Excel, PowerPoint, email, business etiquette and interview skills
Professional Experience
•Managed over 300 Volunteers and Interns across three DFS DC programs and multiple special events
Aug 2008 Oct 2010
CORPORATION FOR ENTERPRISE DEVELEPMENT (CFED)
Program Assistant Administrative Assistant
•Fact gathering and Research Support for Asset Building issues to include: Manufactured Housing, Self Employed Tax Policy
and Individual Development accounts
•Manage, Re format, and Design web content to maintain relevancy
•Managed content on intranet and website using HMTL
•Trained staff on basic HTML, Outlook and Excel
•Grantee Management to include:
•Application Process Coordination •Routine Follow ups
•Grantee Tracking Status •Contract and Payment Coordination
Professional Experience
Mar 2007 Aug 2008
WESTCHESTER RESIDENTIAL OPPORTUNITIES, INC (WRO)
Homeownership Counselor Program Coordinator Program Assistant
•Developed and maintained intranet using SharePoint 2007
•Created and delivered basic end user courseware for staff
•Individual and group counseling sessions assisting with credit and repair problems, budgeting, and mortgage readiness
•Linked consumers to services for Banks, Counties, Community and State Agencies
•Program Oversight, Administration and Consultation
•Outreach Material Development and Marketing
•Regulatory Compliance Monitoring and Follow up
•Report/Grant Writing and Statistics Tracking
Mar 2007 Nov 2009
FUTURE KIDS INC.
TEACH Coordinator/Instructor
•Developed and maintained SharePoint sites to facilitate knowledge share across multiple sites and programs (NYCPS and
NYCHA)
•Created and delivered Train the Trainer basic and advanced end user and beginners HTML courseware
•Coordinate with New York City Housing Authority and New York City Public Schools
•Educate and Provide Job Readiness to Youth, Teenagers and Adults in Community Technology Centers and New York City
Public Schools
•Taught Navigation and Proficiency in Programs associated with Microsoft Office, Basic Intermediate Computer Hardware
Knowledge Transfers, Financial Literacy and Life Skills
May 2001 Mar 2007
BRIDGE RECORDS INC.
Office Manager Stock Associate
•Designed, Implemented, and Organized Office Policies and Procedures
•Responsible for International/Domestic Imports and Exports
•Accounting for over ten distributors World Wide
•Developed and Maintained Sales and Inventory Database
Affiliates
• Six Sigma • NeighborWorks America • Blackbaud University
• Microsoft • Adobe • ASTD/ATD
• New York State Division of • New York State Energy Smart • PMI
Housing & Community Renewal • CompTIA • DOD
• Government of the District of • Corcoran College and Gallery • DOJ
Columbia of Art • WMATA
• Prince George’s County • US Navy • US Army
Government
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