Manager Customer Service

*** ********* ****

******.****@*****.***

Hempstead, NY 11550

JAZMIN PEEK

(516) – 298 - 1031 www.linkedin.com/in/jazminpeek

SUMMARY

Accomplished, resourceful and effective manager with proven proficiency in all aspects of customer service. Currently

pursuing a Bachelor’s Degree in Business at the Fashion Institute of Technology. A strong leader with the personality,

confidence and warmth to help her team achieve any goal. I have a diverse sense of style and a fiery passion for the fashio n

industry. Determined, detail oriented, hands-on, highly organized, fun, savvy and a professional demeanor that represents a

company with style and integrity.

EDUCATION

EXPERIENCE

Fashion Institute of Technology /2014

Manager – Box Office Garden City, NY

AAS Fashion Merchandising Management

Long Island Children’s Museum 2008 -2014

Hire, train, schedule and supervise Box Office Staff.

Fashion Institute of Technology /2016

Manage overall operations of the Box Office on a daily basis.

Administer and keep track of paid time off for Box Office Staff. B.Sc Fashion Merchandising Management

Manage detailed calendar for staff schedule and meetings.

Create memos for Staff.

Answer a high volume of calls and prioritizing calls and requests received.

COMPUTER SKILLS

Act as proxy to the Director of Visitor Services and Office Manager.

Process incoming and outgoing mail.

Microsoft Excel

Track and process vendor invoices.

Microsoft Word

Perform administrative and clerical tasks as needed.

Microsoft Access

Ensure that customers receive the utmost quality of care and service.

Outlook

Oversee the daily, weekly, monthly and yearly sales of tickets to museum

PowerPoint

patrons and entering and submitting daily sales reports as required.

Accountable for opening and closing the entire Facility of a regular basis.

Encourage Staff to meet and exceed sales goals.

Manager on Duty for various events, workshops, and fundraisers.

ADDITIONAL SKILLS

Process payments, complete End of Day reports, reconcile and count all Box

Office Revenue.

Filing

Close Museum Store and run End of Day Reports.

Faxing

Data Entry

Reservation Department Manager Garden City, NY Handling Large Phone Call Volume

Long Island Children’s Museum 2003 - 2008 Problem Solving

Schedule, coordinate and facilitate all reservations for school, scout, and

camp groups.

Develop and implement all follow up procedures including mailing out pre

and post visit materials, meet with group leaders to confirm visit and to

REFERENCES

collect and process payment.

Available on request

Interview, hire, train and supervise Reservation Staff.

Assist patrons with information on tour offerings and other services.

Contact this candidate