Manager Project

Byron K. Langston

**** *. ***** ***.

Chicago, IL. 60609

773-***-**** (home)

773-***-**** (mobile)

************@*****.***

SUMMARY

• Experienced & energetic Computer Systems Technician, Help Desk Professional, Network & Internet

Systems Analyst, Tech Support Manager, Project Manager, and Educational Instructor with a strong

background in micro to medium sized computer hardware and software, & peripheral products for the

office environment, government, educational, legal and financial industries.

• Technical & verbal communication skill set includes: Microsoft Windows XP/7/8/Office 2003 thru 2013,

Communicator/Lync/Active Directory/SMS/SCCM/Server 2003 & 2007/SharePoint & cloud migration,

& mobile technology. Use of various remote support technologies.

• Assessed, developed, implemented, maintained, and assisted with projects for complete internal network

and Internet environments for a variety of clients, including public schools.

• Lectured large audiences and instructed individual clients on a variety of computer hardware and

software related products using approved training standards for private and public clients.

• Self–motivated, with the ability to work well alone or in a team environment.

• Excellent time management and organizational skills

• Particularly skilled at identifying, implementing, and providing specific training needs necessary for

implementation into the client’s computer environment/maintenance/training courses and lectures.

• Excellent written and oral communication skills in the technology field.

TECHNICAL SKILLS

• A+ & Net+ Certification

• HDSE & SLA Certified Desktop Support Technician

• Certified Technology Instructor (State of IL.)

• Operating Systems: Experienced with MS DOS, MS Windows 3.1 thru Windows 8, Windows Active Directory, Microsoft

Exchange, Novell, BTOS/CTOS, BNA/BNAv2, MCPVS, MAC iOS 6 thru 10 (limited)

• Software: WordPerfect, MS Word/Excel/PowerPoint/Outlook/Exchange/Sharepoint, VMWARE

• Hardware: PC’s & compatibles MACs, printers/faxes/copiers/scanners/routers/concentrators/gateways/bridges

• IT Networks: MS NT/2000, Novell, LAN/WAN, MS Terminal Server/SMS/RDP/Exchange, Citrix, Remote Access/Support

• IT Data Communications: TCP/IP, WINS, DNS, DHCP, Wireless, T1/2, DSL, Fiber, VPNs, Firewalls, Remote Access/Support,

VOIP, SoftPhone Communications (various platforms)

• Asset Management: Siebel, KACE,, & Flexnet

• Network Print/Copier Manager: HP & Ricoh

• Mainframes: Unisys B series, Unisys V300/400/V500, IBM AS 400, various vendor servers, virtual servers

Former member of Olympia College Technology Department Advisory Board

PROFESSIONAL EXPERIENCE

TECHNOLOGY VENDOR & IT CONSULTANT Current

Assess, develop, implement, maintain, and assist with technology projects for complete internal network and

Internet environments for a variety of clients, including Chicago Public Schools. Performed asset

management duties to track equipment, cost & warranty, asset life-cycle, create, analyze, and distribute

operational Asset Management reports.

IT CONTRACTOR/CONSULTANT – UNIVERSITY of CHICAGO 16Nov13 – 14FEB14

Responsible for assigning as well as providing backup support for 2nd & 3rd Level desktop support

tickets of UC faculty & staff users to appropriate ITS & desktop support personnel. Served

as Tier III point of contact for resolution of technical support issues, including resolving, &

documenting customer incidents in a proprietary call tracking system and interact with

customers and co-workers to diagnose and resolve problems. Troubleshoot, analyze, resolve,

track, escalate, and accurately document various technical problems. Perform technical

documentation of f the following processes: Computer deployment & decommission,

SoftPhone software installation, & MOZY backup installation, tracking, & guidelines.

IT CONTRACTOR/CONSULTANT – ACCENTURE July13 – Oct13

Responsible for 2nd & 3rd Level desktop support of Central Region users. Served as Tier III point of contact

for resolution of technical support issues, including documenting customer incidents in a proprietary call

tracking system and interact with customers and co-workers to diagnose and resolve problems. Troubleshoot,

analyze, resolve, track, escalate, and accurately document various technical problems. Performed asset

management duties to track equipment, cost & warranty, asset life-cycle, create, analyze, and distribute

operational Asset Management reports. Resolved 140 service tickets & repaired 41 laptop computers within a

4 month period.

TECHNOLOGY VENDOR & IT CONSULTANT January 2013 – June 2013

Assess, develop, implement, maintain, and assist with technology projects for complete internal network and

Internet environments for a variety of clients, including Chicago Public Schools. Performed asset

management duties to track equipment, cost & warranty, asset life-cycle, create, analyze, and distribute

operational Asset Management reports.

AMERICAN HEART/STROKE ASSOCIATION June2008 – December 2012

Chicago, IL. – Dallas, TX.

Technology Coordinator: Responsible for 2nd & 3rd Level desktop support of 370 users. Served as Tier III

point of contact for resolution of technical support issues, including documenting customer incidents in a

proprietary call tracking system and interact with customers and co-workers to diagnose and resolve

problems. Troubleshoot, analyze, resolve, track, escalate and accurately document various technical

problems. Perform high-speed Internet configuration, setup, installation, and maintenance. Perform

installation, verification, and maintenance of the company’s remote connections and support, including all

VPN properties. Perform inventory and analysis of all remote site network infrastructures for future upgrades

and enhancements. Verify proper operation of all remote sites throughout the Midwest Affiliate region.

Participation in the successful migration of 370 users from Windows XP/Office 2003 all the way to Windows

7/Office 2010 & the transition from Blackberry BES/BIS servers to smart phone technology. Performed asset

management duties to track equipment, cost & warranty, asset life-cycle, create, analyze, and distribute

operational Asset Management reports.

PRESIDENT OF BETTER COMPUTER & ELECTRONICS April 2002 – June2008

• Certified as a small business entrepreneur by the Small Business Administration thru Chicago State

University.

• Started SBA/MBOE – Better Computer & Electronics - to provide technology assistance to small

businesses & Chicago Public Schools

• Managed a full-time staff of four technicians, including providing job assignments & customer follow-

up. Trained & hired CPS students during their summer break to perform basic to complex computer

repair & maintenance.

• Worked with CPS Office of Technology to assess, develop, implement, maintain, and assist with

technology projects for complete internal network and Internet environments for the CPS institutions that

BC&E contracted/provided technology support including asset & project management:

West Pullman Elementary

Lavizzo Elementary

Manierre Elementary

Johnnie Coleman Scholastic

Olympia College

DURHAM BUS SERVICES, INC. April 2000 – April 2002

Evanston, IL. – Austin, TX.

Senior Systems and Internet Analyst: Responsible for PC and Windows NT server upgrading and repairing.

Perform high-speed Internet configuration, setup, installation, and maintenance. Perform installation,

verification, and maintenance of the company’s remote connections and support, including all VPN

properties. Perform inventory and analysis of all remote site network infrastructures for future upgrades and

enhancements. Verify proper operation of all remote sites throughout the United States.

ROBINSON BUS SERVICES, INC. March 1999 – April 2000

Evanston, IL.

IT Manager: Responsible for improvement and upkeep of RBS network infrastructure. Implemented and

administered Citrix Metaframe and MS Exchange server for use throughout company both locally and

remotely. Installed Internet usage and provided training throughout company. Verify network infrastructure

virus free, backed up, and ready for disaster recovery on a daily basis.

Served as final point of contact for resolution of technical support issues, including documenting customer

incidents in a call tracking system and interact with customers and co-workers to diagnose and resolve

problems. Troubleshoot, analyze, resolve, track, escalate and accurately document various technical

problems.

Provide remote support to locations outside of the Chicago land area.

AISA TECHNOLOGIES, INC. October 1998 – March 1999

Chicago, IL.

Senior Field Engineer: Perform on-site PC repair/upgrades and network management support for Microsoft

NT and Novell networks. Perform repair and maintenance on all client printers.

CPS TECHNOLOGY VENDOR & IT CONSULTANT July 1998 - Present

• Assessed, developed, implemented, maintained, and assisted with technology projects for complete

internal network and Internet environments for a variety of clients, including Chicago Public Schools.

COMPUTER & ELECTRONICS ENTERPRISES, INC. April 1997 – June 1998

Detroit, Mi.

Tech Support Manager: Responsibilities included supervising, scheduling, and providing technical support

to C&E technicians & clients in the servicing of all PC, printer, and network related trouble calls. Designing

and implementing procedures to be used relating to all service calls received and completed, as well as

monitoring same for changes as needed. Project leader for several network installations that included router

configurations/setups across a variety of platforms (Windows 95, Novell, Windows NT, and some UNIX).

Director of Training: Responsibilities included training of all C&E technicians in various areas of

PC/Network repair, upgrading, and troubleshooting; Design and instruct courses for C&E clients and

administrative personnel on various office related software usage (ie. MS Word/Excel, WordPerfect, Windows

95/98).

INNOVATIVE TECHNOLOGIES GROUP May 1996 - April 1997

Chgo, IL.

Senior Technician: Responsibilities included performing PC, printer, and network troubleshooting and

upgrades. Schedule times for repair work and upgrades. Following major projects assigned to completion

and verifying customer needs and requirements were met.

NEW HORIZONS COMPUTER LEARNING CENTER Sept 1995 – May 1996

Chgo, IL.

Facilities Supervisor: Responsibilities included administration and maintenance of Novell 3.12 LAN (65

users), as well as troubleshooting and repair of entire network (network consisted of two admin and five

classroom servers). Additional duties included: PC repair, upgrade and troubleshooting, phone system

maintenance, program installation, training of all incoming staff on proper network usage, and supervising 3-

5 person facilities staff. Project manager for Chicago’s New Horizon CLC migration to Microsoft Windows

95.

CONSUMER ELECTRONICS TRAINING CENTER April – Sept 1995

Chicago, IL.

Instructor: Provide instruction in basic electricity and electronics, and PC parts identification, operations,

installation, configuration, troubleshooting and troubleshooting techniques, as well as general repair of PCs to

C.E.T.C. students. Received State of Illinois Board of Education certification as a Technology Instructor.

UNISYS CORPORATION – UNISYS INSTITUTE OF TECHNOLOGY June 1984 – Mar 1995

Lisle, IL.

Senior Systems Education Instructor: Provided training to Unisys Customer Service Engineers (CSEs)

responsible for the installation, operation, configuration, maintenance, and repair of various

Unisys products in accordance with approved training and instructional standards. Training

emphasis included:

• Initialization, configuration, maintenance, and repair of all current Unisys Medium Systems including

installation and verification of data communications to a varied number of I/O peripheral devices.

• LAN network operation and troubleshooting of data links/communications, both local and remote.

• Operation, configuration, installation, maintenance, upgrade, and repair of PCs.

• Developing, updating, and implementing courses that significantly reduce the cost of training on various

Unisys products.

UNISYS CORPORATION – UNISYS INSTITUTE OF TECHNOLOGY (continued)

• Provide Document Processor System Training to CSEs whose responsibilities included installation,

configuration, operation, programming, repair, mechanical/electrical adjustments, and

maintenance.

• Perform the implementation and create the documentation for rework procedures and practices used by

the entire Unisys Institute of Technology staff as established by the Unisys Rework Center.

UNITED STATES NAVY June 1977 – May 1984

Honorably Discharged in MAY1984

1st Class Petty Officer - Instructor of Cryptological Equipment, Mare Island, 1982-1984

Communications 2nd Class Petty Officer of USS Bigelow, Jacksonville, Fl., 1981-1982

Communications 3rd Class Petty Officer of USS Sample, Pearl Harbor, Hawaii, 1978-1981

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