Administrative Assistant Customer
Resume:
Denise Spinks
***A Lester Road
Park Forest, IL *0466
Email: *********@*******.***
CAREER OBJECTIVE
Administrative professional with over ten years of extensive knowledge of standard office management procedures.
Combined with excellent organizational skills, strong memory for details and a strong work ethic. A self-starter with
the ability to analyze operations and recommend strategies to improve performance. Maintain professionalism and use
discretion when handling confidential data.
WORK HISTORY
October 2011 to September 2014 Installations Inc., Lisle, IL
Customer Support Team Lead
• Order Entry & tracking
• Resolved escalated call issues
• Approved billing of clients & contractors
• Received inbound calls due to high call volumes
• Maintained current knowledge of client based service level agreements
• Mentored personnel of 6+
• Assisted in the training of new personnel
• Addressed human resource related issues
• Preparing required reports & presentations for team area
• Coordinate scheduling and monitor workflow of orders between customer and contractor
June 2011 to October 2011 Randstad Inc. - The Berry Company, Dayton, OH
Master Schedule Administrative Assistant
• Compiling monthly schedules with important dates for all 756 directory publications
• Generating monthly letters to telephone providers of date changes to directories
• Roll Over of current year directory publications to future year
• Maintaining the master schedule database
December 2010 to May 2011 Randstad Inc. - The Berry Company, Dayton, OH
Auditing Clerk
• Auditing customer accounts to ensure accuracy of customer contracts
• Auditing duplicate billing discrepancies
• SME for auditing department assisting new hires with training
• Running daily reports for auditing purposes
2009 to 2013 BancTec, Addison, IL
Data Entry
Processing lockbox payments for Discover, ComEd, Harris Bank
2006 to 2009 Standard Register, Dayton, OH
Client Care Administrator
• Managed system generated reorders due, re-designs, item maintenance and production orders
• Managed / maintained integrity of Product Specifications
• Managed proofs for both new and revised designs, which requires Owners (customer) approval
• Prepared Quote Sheets for pricing by Sales Rep
• Worked directly with product owners on replenishment, new products, revisions, product maintenance
• Managed special distribution projects as assigned by the Client Care Manager
• Worked with owners on slow moving inventory to reduce obsolescence / year-and-older inventory in storage
• Provided analysis and reports (paper based, Excel, Access) based on customer
• Determined opportunities for reduction, combination, elimination of forms
• Documented and logged savings on forms reductions, elimination and consolidation
1994 to 2005 Total Safety Inc., Dayton, OH
Contract Administrator
• Reviewed and prepared National Contracts
• Oversaw large dollar bid/quote issues
• Reviewed contract expirations for continuation decisions
• Monthly review of Service Center Repair contracts
• Weekly department reporting
• Responsible for maintenance of pricing structures
• Resolved contract legal issues
• Maintained preferred customer price list updates
Inside International Sales
• Handled all international orders for Total Safety customers externally and Total Safety international
• Entered all orders, verify part numbers and pricing with vendors
• Submitted written requests for equipment or product proposals and bids
• Handled appropriate paperwork necessary for U.S. Customs for International shipments
• Set up new international accounts
Administrative Assistant
• Provided administrative support for 3 department managers
• Compiled month end reports which consisted of call reports, statistical revenue and equipment quality
• Provided word processing functions
• Daily invoicing that included printing, sorting, distribution and mailing of the company invoices
• Compiled special presentation slides, graphs, charts proposals and lease contracts
• Maintained personnel reviews and monthly performance figures
• Billing of rental contacts and invoicing
• Shipping and receiving of equipment
• Assist customers with rental equipment and customer repair equipment on walk-in/call-in basis
EDUCATION
John H. Patterson Cooperative High School, Dayton, OH
American Institute for Paralegal Studies, Columbus, OH
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