Customer Service Assistant

E rica Davis

**** *. ** ** **, Cleveland, Ohio **105 678-***-**** *********@*****.***

My Goals and Aspirations

To gain employment with a company or institution that offers me a consistently

positive atmosphere to learn new technologies and, implement them for the

betterment of the business. Also to obtain a customer service position at a

fantastic company, and utilize the skills I have obtained through previous work

experience.

My Experience and Qualifications

Apple Retail Sales Associate (Kelly Connect)

Assisting apple customers and retail stores with support.

Checking inventory online, and over the phone

Placing orders for customers online

Playing the middle man between the customers and retail stores.

Checking orders online and advising customers of status.

Customer Service Representative I

05/01/2013- Current, AT&T, Cedartown Georgia

Handles customer questions, complaints, and billing inquiries

With the highest degree of courtesy and professionalism to resolve

Customer issues with one call resolution.

Utilizes mechanized systems to initiate and complete service orders

And handle customer request.

Work in multiple queues/skill sets over various customer contact channels.

Nursing Assistant/Office Assistant

01/2012-04/2013 Larchwood Villiage, Cleveland Ohio

Taking residents vitals, wound care, monitoring residents, reporting resident changes to Charge

Nurse, Computer Documentation, Hospital visits, Restorative care, Rehab, Bathing, checking

residents in and out, training, family meetings, suicidal watch, Alzheimer’s care, dementia care,

Parkinson care, cancer care, Hoyer lift, sitter duties, acute care, long-term care, rehab care, in

and out patient care, and answering and returning phone calls and messages.

Nursing Assistant

01/2011-01/2012 Oaks Of Brecksville, Brecksville Ohio

Responsible for answering signal lights and bells, acute care, long-term care, lock down unit,

special needs care, Record temperature, blood pressure, and respiration rates, clean and

prepare residents rooms, monitoring medication intake, monitoring food and beverage intake,

resident in and out take, emergency room visits, Alzheimer’s care, dementia care, ulcer care,

Intravenous care, and assisting nursing staff to perform residents healthcare and administrative

support

Office Assistant/Nursing Assistant

03/2011-11/2011 Synergy Health Care, Parma Ohio

Scheduling Appointments, Inbound and Outbound Calls, Faxing, making copies, Sending

Emails, Returning Emails, Making phone calls, and customer care.

My Education

Cuyahoga Community College, Cleveland, Ohio

01/2007-01/2009

Nursing/Business Credits

Interests MS Word, MS Excel, MS Outlook, Power Point, Multiple Screen, Multiple Programs,

Inbound and Outbound Calls, Customer Service, Appointment Setting, Multiple Systems to help

customers with questions.

References References are available on request.

Erica Davis

344 Chesapeake way Rockmart Ga 30153, 216-***-****

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