Customer Service High School
Resume:
Vanessa R Stephens
JACKSONVILLE, FL 32244
Phone: 904-***-****
E-Mail: **********@*****.***
Professional Summary
Skills
Active Listening
Clerical
Critical Thinking
Time Management
Negotiation
Judgment and Decision Making
Experience
July 2013 to Present
Ross and Delong Jacksonville, Fl
Customer Service Manager
Organize and supervise activities such as the processing of incoming and outgoing mail.
Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
Resolve customer complaints.
Hire and train employees, and evaluate their performance.
Prepare employee work schedules.
Negotiate labor disputes.
Confer with suppliers to obtain bids for proposed purchases and to requisition supplies; disburse funds according to federal regulations.
October 2010 to June 2013
Chyrsler Financial Jacksonville, Fl
Customer Service
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
June 2004 to November 2009
Accord One Orange, NJ
Customer Service
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
February 2000 to May 2004
OSI Jacksonville, FL
Customer Service
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Education
Edward H White Jacksonville, Fl
High School Diploma
Florida State College Jacksonville, Fl
Bachelor of Arts
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