Customer Service Representative
Resume:
Meredith Larson
Norcross, GA 30092
****************@*****.***
Experience:
SunTrust Atlanta, GA
Portfolio Specialist 2013-
Present
. Audit corporate loan details in three systems to ensure accuracy and
completeness
. Responsible for making sure client files are up to date with
compliance
. Update all systems as needed for new clients and transferred clients
. Supports 7 Portfolio Managers between two Industry verticals:
Industrials and Media
. Notifies PM Team of past due items and contacts client/agent when
appropriate.
. Works with other CIB Portfolio Specialists to ensure the consistent
application of policies and procedures across practice groups.
. Responsible for contributing to training manual for new Portfolio
Specialists
. Assist PM as liaison with client company management and internally
(loan operations, L/C department, Agency Services) to provide
excellent customer service.
CitiMortgage
O'Fallon, MO
Quality Specialist 2011-
2013
. Achieved top performance honor by completing the most document audits,
across entire national organization, in a particular month
. Audited foreclosure documents for accuracy and completeness before
being sent to the Court
. Reported daily audit numbers, when lead is out, to monitor and
control inventory levels
. Learned the correct form and purpose of Affidavits, Lost Note
Affidavits, Deeds, and other legal documents associated with
foreclosures and apply the knowledge to ensure a quality audit
Blue Cross Blue Shield of Massachusetts Boston,
MA
Member Service Representative
2010- 2011
. Responsible for giving members high quality, concierge service
. Helped members understand insurance coverage and laws related to their
coverage
. Provided excellent customer service by making sure members received
correct and complete information
. Earned a World Class Call Award by delivering exceptional service to a
Member
Uthoff, Graeber, Bobinette and Blanke St.
Louis, MO
Legal Assistant Internship 2010-
2010
. Assisted in researching and creating deposition summaries
. Provided exceptional client service
. Read medical summaries and provided assistance with Westlaw research
Education:
Maryville University St.
Louis, MO
Bachelor of Arts in Legal Studies May
2010
. Minor in English
. GPA: 3.0
GROUP MEMBERSHIPS:
Maryville University Legal Association
National Association of Professional Women
. Woman of the Year
RELEVANT SKILLS:
Proficient in Microsoft Office products
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