Customer Service Manager
Resume:
Stacey S. Hiller **** Mariana Lane Tega Cay SC
********@*****.***
I am currently seeking employment that will utilize my customer service experience. I have been a
manager in the Food and Beverage industry for many years and enjoy ensuring that guests receive an
excellent experience.
I have also developed skills that would apply in many different fields. I have the ability to multitask and
make decisions quickly when necessary. My time management skills allow me to complete tasks
efficiently. This skill can apply in Food and Beverage or in a busy office environment.
I enjoy the financial side of my positions, as well. Drawing up a budget and staying within those goals is
exciting. When presented with financial goals, I usually can find ways to meet the goals. I find details
are important and work to maintain accuracy.
I look forward to meeting with you to discuss your position.
Sincerely
Stacey S. Hiller
Stacey S. Hiller 5080 Mariana Lane Tega Cay SC
********@*****.***
Professional Summary
Seeking a long term position that will utilize my experience in customer service and management.
Work History
Food and Beverage Manager 5/2013 to 7/2014
Valor Hospitality Charlotte Crowne Plaza Executive Park-Charlotte North Carolina
After the hotel buy out I retained my position as Food and Beverage Manager.
Food and Beverage Manager 01/2010 to 5/2013
Sage Hospitality Charlotte Marriott Executive Park – Charlotte, North Carolina
I reported directly to the Food and Beverage Director. My duties included but were not limited to hiring
and training service staff, direction and leadership within the department, scheduling and processing
departmental payroll. I managed beverage inventory, food inventory, and the food and beverage
checkbook. Upon arrival, I worked closely with the controller to bring down beverage cost. I also worked
with the service staff to bring our Guest Service Scores to national brand level and higher.
General Manager 09/2002 to 03/2010
City Club of Rock Hill – Rock Hill, South Carolina
I reported directly to the Board of Governors. My duties included but were not limited to providing day to
day leadership in the dining room, managing inventory, hiring, training, evaluation and scheduling the
FOH staff and other management team members. I managed accounts receivable and accounts payable,
payroll and budget. Planned catering and banquet events, created Banquet Event Orders. Reviewed and
assisted with the development of the menu and marketing plans with appropriate management team
members.
Bar/Floor Manager 04/1997 to 11/2002
PB Friendly’s – Fort Mill, South Carolina
I reported directly to the manager/owner. I was in charge of scheduling bar staff, ordering liquor and
supplies, maintaining inventory, daily closing duties, serving customers and preparing cocktails for the
wait staff. I enjoyed providing the best customer service possible, and the teamwork involved in a smaller
establishment. One of the highlights of my service at PB’s was winning the Best Bartender award from
our local paper in August of 2001.
Assistant General Manager 05/1991 to 06/1997
Stock Car Café, LLC – Cornelius, North Carolina
I reported directly to the General Manager. I had a variety of duties including but not limited to
maintaining merchandizing inventory, orienting, training and scheduling FOH staff. Opening and closing
duties included reviewing server cash out and daily deposit, balancing cash drawers and P&L reporting. I
enjoyed ensuring complete and consistent customer service. I worked closely with office staff in
preparing payroll for all stores, accounts payable, accounts receivable, sales tax preparation and
marketing. While at the SCC, I wrote and implemented the FOH training manual used at both locations.
Stacey S. Hiller 5080 Mariana Lane Tega Cay SC
********@*****.***
Banquet Captain / Lead Server 02/1987 to 04/1992
Tega Cay Country Club – Tega Cay, South Carolina
I reported directly to the Executive Chef. I achieved progressive advancement at the TCCC. My duties
included but were not limited to preparation and service of events, review BEO’s with members of
management, providing complete customer service to the members and guests, inventory control, and
supervising service staff.
Education : Winthrop University, Rock Hill South Carolina
Polk Community College, Winter Haven Florida General Studies
Polk Technical College, Winter Haven Florida Certificate Electronics
References:
Michelle Cotterman 704-***-****
Marshall Fiemster 803-***-****
Jeff Crump 704-***-****
Certificates: Serve Safe
TIPS
Trained Skills: POS Micros 5700
ClearSky Inventory System
US Foods Inventory/Ordering System
Microsoft Office
PayChex Payroll Systems
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