Management Manager

Experience

DST Systems, Inc. and BFDS Midwest: February 1996-February 2000

August 2008 to May 2010

AmerisourceBergen: September 2013-July 2014

. Identified areas of security risk related to customer privacy information

and initiated database controls to ensure the data was not compromised

. Established reporting processes and documents that confirmed the accuracy

of product billing details to upper management

. Front line manager responsible for stimulating, monitoring, and providing

feedback to multiple associates that were servicing numerous mutual fund

client relationships

. Developed and implemented procedures that reduced the occurrences of

errors caused by staff

. Prepared and distributed multiple client month end statistical reporting

documents.

. Delegated to and trained associates on what reports to produce in

order to locate the data elements necessary to calculate relative

statistics.

. These statistics were then entered into the respective client's

spreadsheets and presented to client upper management

. Assisted in standardizing work procedures, work queues, phone lines, and

re-delegation of responsibilities for efficiency

Skills and Abilities

. Acquire application knowledge rapidly

. Experienced in: Microsoft Office products, TA2000 Mutual Fund Processing

system, Automated Work Distributor and NT Desktop

. Identify, research, and resolve problems quickly. Implement procedures to

discontinue reoccurrence

. Reflect ideas verbally and in written format with a proactive approach

. Completed Stephen Covey's Seven Habits course

. Series 6 NASD licensed (DST discontinued license)

Education

. Bachelor of Science in Human Service Management. University of Phoenix,

September 2014

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