Customer Service Security

Sameh S. Andraous

** ****** ***, **********, **, 07003

Cell 973-***-****

E-mail: **************@*******.***

Objective:

A challenging Office Administrator Position field in one of your growth-oriented locations,

which will allow me to both further utilize my skills and acquire new abilities.

Summary Of Qualification:

• Excellent interpersonal & Communication skills, details oriented.

• Experience in design and maintenance different levels of database.

Demonstrated ability to organize, meet deadlines.

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Ability to work in a fast paced environment, with strong attention to details and

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managing a multiple tasks in a variety of challenges and responsibilities in a pressured

environment.

Background experience for customer satisfactions and Administration field.

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Ability to interact with customers in a professional manner, in a team manner.

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Ability to work with all management levels.

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Computer skills (Word, Excel, power Point) and maintain a high degree of

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professionalism.

POS hardware experience with UWS5, UWS5A, UWS4LX, Eclipse terminal and all of

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the peripherals that attach to the workstation.

POS Software experience with 3700 system and 9700 system.

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Professional Experience:

New Je rsey Office of Homeland Security:

Security Coordinator:

• Coordinate the emergency preparedness meetings at the t raining and session

locations under the supervision of the Homeland Security for 25 Coptic

Churches that follows the Coptic Archdiocese of North America.

• Facilitate securi ty measures Workshop by the Homeland Security.

• Facilitate the Security Awareness through Workshops which provides

i nformation pertaining to security measures and strategies needed to

i mplement an effective plan to protect and secure the house of Worship.

• Preparing with the cooperation of the Homeland Security the active shooter

Workshop which is designed to provide organizations with the proper tools

and t raining needed to protect the Worship.

• Responsible for all the communications between the Homeland Security office

and all the Securi ty coordinators at all churches locations follow the Coptic

A rchdiocese of North America for meetings, t raining or any Workshop

required by the Homeland Security office.

Coptic Archdioceses of North America. 2008-Current

Office Manager:

Handling all phone calls and Compose and distribute inter-departmental memorandums

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(e-mail, documentary and voice) ensuring timely delivery and receipt of important

information while at the time maintaining confidentiality.

Handling online banking for 33 Church in diffrent States in the North area of the States.

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Responsible for making domestic and international travel arrangements.

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Established and maintains electronic records management system for all incoming and

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outgoing correspondence.

Handled all official company correspondence efficiently

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Immense ability to schedule appointments and maintain calendars.

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Provide administrative/secretarial support for the department/division such as answering

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telephones, assisting visitors, and resolving and referring a range of administrative

problems and inquiries

Schedule and coordinate meetings, interviews, appointments, events and other similar

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activities for supervisors, which coordinating travel as well as lodging arrangements.

Establish, maintain, and update files, databases, records, and other documents; develop

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and maintain data, and perform routine analyses and calculations in the processing of data

for recurring internal reports.

Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and

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ensure timely responses to a variety of routine written inquiries.

Requisition supplies and material necessary for the Archdiocese.

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Micros Retail System, Weehawken, NJ 2010 - 2012

Point of Sale Implemental:

Suggest and provide IT/POS solution to businesses, ensuring that all equipment complies

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with the industry standards.

Analyzing, designing, developing, testing, deploying and maintaining software systems

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and its documentations.

Resolving issues, ranging from a ranging from a major system crash to a forgotten

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password.

Understanding routine preventive measures and implementing, maintaining and

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monitoring network security, particularly if the network connects to the internet.

Providing training and technical support for users with varying levels of IT knowledge

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and competence.

Supervising other staff members, such as help desk technicians;

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Working closely with other departments/ organizations and collaborating with other IT

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staff.

A daily duties of a Network Security due to new credit card security mandate by Visa/

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Master Card.

Engages proactively with Point of Sale support staff to address system issues and

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opportunities to improve efficiency and effectiveness.

Assists with formal database review with branch to review data, functionality, and

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document any changes accordingly.

Works with functional users and vendors to troubleshoot, and solve system problems.

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Documents any issues post live and communicate to team and applicable area.

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Basic networking components both LAN and WAN; basic understanding of Microsoft

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directory structure and operating systems; and understanding of software; interfacing

applications and user interfaces.

GM Financial, NJ: 2001-2008

Administrative Assistant:

Assisting customers in high professional levels.

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Data entry and placing orders.

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Responsibility for promotions and offers during different seasons.

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Increased sales volume by 150 % in less than two years.

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Designed more attractive presentation strategies and special marketing campaigns.

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Increased store inventory and expanded merchandise purchases.

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Responsibilities included purchasing, merchandising, customer service, and all facets of

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running a department store.

Technical Skills

Microsoft Word, Microsoft Excel, Power Point, and Bilingual skills.

Education, Certifications & Affiliations:

Certified Heartsaver® CPR AED & NJ Sora training

Commerce University, Elmonofia, Egypt.

Degree of Accounting University Education.

Security Coordinator under the supervision of the New Jersey Homeland Security Office.

References furnished upon request

Contact this candidate