Customer Service Care
Resume:
Robert Gamboa
Wellington, FL 33414
**************@*****.***
Objective To secure a challenging position, utilizing experience and
related skills that can contribute to company and personal success.
Interested in an organization where growth is based on results and
achievements.
Experience
GE Healthcare: 2001 - 2007 ; 2012 - September 2014
Customer Care Coordinator
Worked in a high paced incoming call center placing customer orders,
opening service requests for field engineers, and triage calls for in house
on-line engineers.
Averaged 80-100 calls per day within 2.5 minutes per call depending on the
order while maintaining a positive attitude during high stress situations
Exceeded company metrics such as occupancy rate which was 107% and average
required was 96%. Incoming calls year to date 16,450
Drove Operations Excellence by effectively identifying and validating
correct part numbers to customers and delivered world class service
GE Healthcare: 2008 - 2011
Customer Service Team Leader
? Provide daily leadership to customer service staff to meet customer
expectation
?Ensure timely processing of customer orders and helps resolve customer
disputes
?Identify system and workflow improvements to enhance the team's efficiency
? Provide daily direction and communication to employees so that customer
service calls are answered in a timely
?Hire and train new employees in multiple systems
?Available for employees that experience work and/or personal problems
providing appropriate coaching, counseling, direction, and resolution.
GE Healthcare: 1996 - 2001
International Account Administrator
Process service parts, supplies, and equipment orders for Latin America,
Germany, and Asia
Efficiently process daily Service Requests
Generate monthly EMA invoices
Involved in new company software implementations
Create SOP documents for ISO documentation
Address customer escalation and provide resolution
Provide information on invoice inquiries
Monitor daily credit holds and ensure they were released in timely manner
and orders were shipped on time
Responsible for training new employees on job responsibilities
Education Palm Beach State College
2004-2006
Associates in Business Administration
Special Skills
. Windows, Microsoft Excel. Microsoft Word, Microsoft
PowerPoint, Microsoft Outlook, Oracle, and other office documents
. Fluent in Spanish
. Superb typing skills
. Excellent organizational skills
References
Furnished upon request
1
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