Customer Service Project Manager

Glenn Daniels * 720-***-**** * **** Monaco Pkwy, Denver CO 80207 * *****.*******@********************.***

Author, Speaker, Corporate Trainer and Analytical Human Behavior Specialist

Glenn Daniels has over 25 years of experience working with individuals and organizations to help set strategies that create powerful changes from within. He has worked with a variety of industries including several Health Care Companies and currently serving as a Corporate Trainer for Optum.

His goal is to improve their bottom line by sharing skills that motivate entire teams to learn and be able to quickly apply their new-found skills. He does this through entertaining and informative lectures, workshops and trainings, while applying his Greenbelt Certification in the Six Sigma process that unleash the potential of each employee, teach the skills of human persuasion, and connect personal goals and corporate growth.

All with an eye toward Quality Assurance.

His current programs include:

* Corporate Leadership Training

* How to Create and Deliver Powerful Presentations

* The Science of Goal Setting

* The Science of Analytical Human Behavior

* Growing Your Business by Growing Your Spirit

Professional Experience

A resourceful Trainer and Leader with nearly 25 years of experience, combing skills in Human Behavoir, Front of the Room Presentation Skills, Publishing, Quality Assurance, Motivation and People Management. A Leader with an exemplary record of teaching, motivating and creating,” Constant and Never Ending Improvement“. Living and teaching Quality Management and Excellence skills the “W. Edwards Deming Way”.

Workshops/ Lectures Presented/Adult Learning

* Leading the Optum Way

* Learn leadership skills, designed for Supervisor and Operation Managers

* Consultative Sales

* A sales process that develops a successful mindset

* i-CARE

* A customer service process that leads to a successful call center

* Kaiser Permanente New Hire Training

* Learn the skills necessary to compete in the highly regulated Medicare Market. Learning computer system, technologies, selling techniques and delivering a quality and compliant product.

* Consultative Sales Training (CTS)

* A course designed to help tele-sales agents establish a connection with their potential customers that a level where the customer will want to buy, instead of being sold.

* The Science of Goal Setting

* Learn to create, measurable attainable goals. This class will teach participants how to set goals that would empower them to create success through their professional life.

* Tele Sales (Filling Empty Seats)

* A course designed for Reservation Sales Agents at United Airlines. This course helps turn information-seeking callers into filled seats.

* Sales Mastery (The Six Week Course)

* A course developed by Tony Robbins that guarantees results. This intense course is designed using The Science of Neuro Associative Condition.

* Software Project Management Skills

* Learn to bring your software projects to market on time and within budget. With the blending of the Waterfall, Extreme, and NASA Project Management Methodology.

* Accelerated Learning Skills

* A course to help the Adult Learner build confidence in their learning skills. Using the skills of “Accelerated Leaning”, learning becomes fun, quick and easy.

* Analytical Human Persuasion

* Perhaps the most important skill is the ability to persuade. By studying Human Behavior the participant’s persuasion skills will grow by leaps and bounds.

* Mind Reading

* Read the mind of your perspective client. Know how to say things just the way your client needs to hear them.

* Walk the Fire, The Key to Freedom

* If you can walk across a bed of hot coals that are over 1800 degrees, what can’t you do?

* The Magnificent Seven Plus One

* Students will learn seven laws that will create a powerful workforce. These universal laws create a paradigm shift in the beliefs of the participants.

Publications

(2012)The Science of Goal Setting, Touchstone Publishers (Pulitzer Prize nominated)

(2010)The Divine Law of Attraction and Spirit, Divine Law Publishing

(Inpress) Investing in Real Estate, Millennium Web Publications

Professional Experience Non Training Related

Millennium Web Productions Present

Project Manger, Software Development

Developing Software applications for B2B Market

Verizon Wireless 2/2006 to 10/2007

Business to Business Sales.

7-Eleven Corporation 10/2001 to 3/2003

Field Consultant

Overseeing the operation of Multi Stores. Creating and following Quality Management Systems

digitalReach 12/2000 to 4/2001

Project Manager, Software Development Team Manager

Created and controlled all aspects of the project plan for digitalReach.

Managed team of 15 software developers

Millennium Web Productions 12/1986 to 12/2000

Partner

Project Manager, Developer, and Sales

Worked Contracts with IBM, RealEnterprise Solutions, and several local ISP's.

Developed Software applications for small B2B market

United Airlines 5/1983-12/1986

Customer Service

A successful Trainer, Coach, Manager or Employee must be passionate and show their passion. A passion for improvement. A Passion for doing things the Quality Way. A Trainer must demonstrate on a daily basis a passion for the improvement of their students. A high energy, caring, disciplined Trainer will pass their passion by setting an example. It is my personal belief that a Trainer must also show “CANI”, Constant and Never-ending Improvement. The growth, stability and profitability of all clients begins with us by showing CANI daily.

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