Customer Service Agent Sales Administration

Jermitra Gray

*** ******** **. ***********, ** **677

980-***-**** (Cell)

***.*****@*****.***

Objective: Seeking a career of support and service in a professional environment or a position in

customer service that offers growth potential with an organization where problems and

opportunities are well matched to abilities and skills

Skills Summary:

• Large work experience in the service industry with absolute customer orientation

• Good exposure to the fast paced work environment at call centers

• Great experience of sales over calls with enough exposure to the job challenges

• Pleasant and clear voice with neutral accents

• Great convincing powers developed through complete knowledge of the product and the

related fields

• Good typing speed (61 wpm)

• Excellent computer proficiency with ease in using MS Word, MS Excel and MS PowerPoint

• Great patience and persistence during the conversation with the customer Work

Experience:

Customer Service Agent, Connextions, Concord, NC (Sept 2013-Present)

Task:

• Answer inbound calls as well as assist customers who have specific inquiries

• Provide personalized customer service of the highest level

Update the existing databases with changes and the status of each customer/prospective customer

• Pleasant and friendly mannerism

• Basic computer knowledge/technological skills- search tools, browsers and also email

features; attaching files to correspondence, utilizing tracking and management features

• A desire to help the senior members with their insurance concerns by following member

advocacy, being empathetic and demonstrating patience and providing accurate

information

• Multi-Tasking ability

• Excellent problem solving

• Navigate betwen multiple screens and input data quickly

Customer Service Agent, Working Solutions, Statesville, NC (Aug 2012-June 2013)

Task:

• Answer inbound calls as well as assist customers who have specific inquiries

• Build customer’s interest in the services and products offered by the company

• Provide personalized customer service of the highest level

• Update the existing databases with changes and the status of each customer/prospective

customer

• Arrange for the dispatch of products, information packages, brochures etc. to clients and

other interested parties

• Follow up the calls of the client with clerical duties which includes faxing, filling up

paperwork, doing checks on credit references as well as liaising with other departments

• Pleasant and friendly mannerism

• Basic computer knowledge/technological skills- search tools, browsers and also email

features; attaching files to correspondence, utilizing tracking and management features

• Good verbal and oral communication skills- fast and correct typing, ability to create

grammatically correct responses without any spelling errors

Site Coordinator, Statesville Housing Authority KLAS Program, Statesville, NC (Feb 2012-May

2012)

Task:

• Identify needs of students and their families and provide general support services to students

and their families.

• Plan and participate in educational and enrichment activities.

• Assist in development and implementation of workshops for parents and students

• Make phone contacts with parents of assigned students on a regular and consistent basis.

• Meet with students' teachers to discuss students' progress.

• Prepare monthly newsletter and complete reports as needed.

Group Mentor, Statesville Housing Authority KLAS Program, Statesville, NC (Nov. 2010 - Feb

2012)

Task:

• Provide extra assistance to students with special needs, such as non-English-speaking

students or those with physical and mental disabilities.

• Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field

trips.

• Tutor and assist children individually or in small groups to help them master assignments and

to reinforce learning concepts presented by teachers.

• Enforce administration policies and rules governing students.

• Discuss assigned duties with classroom teachers to coordinate instructional efforts

Customer Service Representative, Convergy's, Hickory, NC (July 2010 - October 2010)

Task:

• Deliver world class customer service and build customer satisfaction and loyalty.

• Provide effective and timely resolution of a range of customer inquiries.

• Strive for one-call resolution of customer issues.

• Complete ongoing training to stay abreast of product, service and policy changes.

• Strike a positive and cooperative tone with both customers and coworkers.

• Demonstrate best judgment in the disbursement of adjustments and credits.

• Increase the customer experience by providing information on new products, rate plans, and

services through up selling opportunities

Part-Time Instructor, DreamBuilders Communications, Statesville, NC (May 2009-October 2009)

Task:

• Instruct and monitor students in the use and care of equipment and materials to prevent

injuries and damage.

• Observe students' performance, and record relevant data to assess progress.

• Present subject matter to students under the direction and guidance of teachers, using

lectures, discussions, or supervised role-playing methods.

• Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.

• Organize and supervise games and other recreational activities to promote physical, mental,

and social development

Inside Sales Representative, SouthTEL Wireless, Statesville, NC (September 2007-December

2007)

Task:

• Track lost and delayed shipments via shipping carriers.

• Assist with will call orders and shipping orders.

• Help research and resolve customer issues.

• Explain features and benefits of products in order to improve product related sales and

customer satisfaction.

• Contact customers following sales to ensure ongoing customer satisfaction and resolve any

complaints.

• Assist with physical inventory count

Data Entry Clerk, Engineered Sintered Components, Troutman, NC (February 2007-April 2007)

Task:

• Read source documents such as canceled checks, sales reports, or bills, and enter data in

specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.

• Compile, sort and verify the accuracy of data before it is entered.

• Compare data with source documents, or re-enter data in verification format to detect errors.

• Store completed documents in appropriate locations.

• Locate and correct data entry errors, or report them to supervisors.

• Maintain logs of activities and completed work

Sales Support/Customer Service, Cintas Corporation, Statesville, NC (June 2006-February 2007)

Task:

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail

systems, and personal computers.

• Answer telephones, direct calls, and take messages.

• Maintain and update filing, inventory, mailing, and database systems, either manually or

using a computer.

• Communicate with customers, employees, and other individuals to answer questions,

disseminate or explain information, take orders, and address complaints.

• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

• Compile, copy, sort, and file records of office activities, business transactions, and other

activities.

• Compute, record, and proofread data and other information, such as records or reports.

• Type, format, proofread, and edit correspondence and other documents.

• Review files, records, and other documents to obtain information to respond to requests

Sales Representative, RadioShack®, Statesville, NC (March 2005-October 2005)

Task:

• Greet customers and ascertain what each customer wants or needs.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Recommend, select, and help locate or obtain merchandise based on customer needs and

desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Answer questions regarding the store and its merchandise. Prepare sales slips or sales

contracts.

• Maintain knowledge of current sales and promotions, policies regarding payment and

exchanges, and security practices.

• Maintain records related to sales.

• Demonstrate use or operation of merchandise.

• Place special orders or call other stores to find desired items.

Education:

• San Joaquin Valley College, Visalia, CA (2008)

• West Iredell High School, Statesville, NC (2001)

References: Available Upon Request

Contact this candidate