Administrative Assistant High School

Theresa L. Coppa

Skills Very well organized and capable of taking on any

task and learning new skills. Proficient in

Microsoft Office, Word, Works, Excel, Publisher,

Word Perfect, Epic Medical Systems and Corel

computer software as well as other computer

programs. Extensive experience on multi-line phone

systems, dicta-phone, most office equipment. Able

to handle and maintain the confidentiality of

patient charts and information. Some knowledge and

experience with accounts payable and receivables.

Experience 02/12-09/14

Cleveland Clinic

Cleveland, OH

Check patients into the Epic computer system, confirm

all patient information is current and correct;

Accept payments on accounts and collect co-pays that

are due at the time of service; Check patients out as

they leave and schedule any future appointments

needed; Answer incoming calls and assist in either

making an appointment or directing the caller to the

correct person.

11/08-12/10

Renaissance Property Managers Plantation,

FL

Tenant Relations Manager

Handle all aspects of maintaining 130 properties

including, but not limited to:

Processing applications from perspective tenants and

creating a package for submission to owner; Maintain

records and schedule all repairs, acquiring owner

approval when needed; Processing all lease renewals;

Scheduling semi-annual inspection of all properties;

Creating and processing 3 day notices; Follow-up on

all rental payments; Process and schedule tenant

move-outs and final walk through of properties

01/07 - 06/08

Nebel Orthopedic Center

Port Huron, MI

Back office medical assistant. Filled patient rooms;

Noted history and soap notes,; Scheduled surgeries;

Set up injections; Contacted patients with test

results and/ or confirmed appts; Answered phones;

Assisted with filing; Confirmed surgical schedule

10/04 - 05/06

Schultz Insurance Group, Inc.

Davie, FL

Receptionist/Administrative Assistant (Certified

Professional Service Representative)

Answered phones; Conducted requested changes to

insurance policies; Accepted and followed-up on all

payments for policies; Overseen all office

organization; Acquired 4-40 license

01/03 - 02/04

Great Lakes Cleaning, Inc

St. Joseph, MI

Receptionist/Administrative Assistant

Answered phones and completed all filing; Assisted in

interviewing and completing verification forms;

Compiled all information for both the customer and

employee newsletters; Gathered information for the

planning of all company functions; Assisted in

Accounts Payable and Receivable; Processed all

incoming mail; Typed drafts of proposals for

janitorial services

03/98 - 06/01

Alexandra V. Rieman, P.A. Fort

Lauderdale, FL

Legal Assistant

Answered phones; Scheduled appointments and/or

hearings; Maintained all client files; Drafted and

prepared accountings, petitions and/or motions

05/96 - 06/97

Davlong Systems, Inc. Savannah, GA

Reception and Bookkeeping

Answered phones and logged all incoming calls;

Completed all data entry, filing and front desk

reception; Filled in as bookkeeper until position was

filled - accounts payable and receivable

Education Lorain County Community College

Elyria, OH

Previously enrolled in classes to acquire my

Associates in Arts degree. Once completed I will

pursue my Bachelor Degree in Business Management

within the Medical Community.

Technical Career Institute

Mt. Clemens, MI

Completed an intensive 384 hour certificate program

in Medical Office Assisting, front and back office

Received awards for 4.0 GPA and Superior Attendance

Denby High School

Detroit, MI

Received High School Diploma

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