Customer Service, Medical Administrative Assisting

Gwendolyn D. Moore

**** ** **** **. ****** City, MO 64117/ 248-***-**** /

****************@*****.***

CAREER PROFILE &

HIGHLIGHTS Results oriented professional with

CMAA Certification and extensive front office experience managing medical

records, and uncanny ability to produce high quality work in fast paced settings

combined with a track record of delivering optimal service and satisfaction.

* Possesses strong interpersonal skills and works collaboratively with both

internal and external customers.

* Capable of identifying potential problems and devising creative solutions.

* Seamlessly integrates new concepts into existing business practices without

sacrificing quality.

KEY MEDICAL

SKILLS HIPPA **Medical Terminology

** Office Accounting ** Medical Office Transcripts

**Electronic Health Records **Medical Law & Ethics **

Customer Service

**Human Pharmacology **Patient Processing and Accessing **Physiology

**Principals of Management **Electronic Medical Records ** Insurance

Verification

**Interpersonal Prof. Communication **Medical Office Procedures

EDUCATION

Ultimate Medical Academy Tampa, FL 5/2013

Health Sciences Associate's Degree Certified Medical Administrative

Assistant( GPA; 3.41)

Completed an intensive ABHES accredited training program which included:

Medical Assisting, Disease Processes, Surgical Procedures, Medical Procedures

with Software Applications, Principals of Management, Computer Information

Systems, Life Cycle of Insurance Claims, Health Care Payers Procedure and

Diagnosis Coding, Reimbursement Systems, Facility Billing.

Everest Institute Southfield, MI. 2008 Wayne County Comm. College

Detroit MI

Administrative Assistant Program (Dean's List) Liberal Arts & English

Literature

MEDICAL WORK

HISTORY

Home Health Care Detroit,MI 2006 2014

Personal Assistant

** Performed numerous healthcare related duties, including monitoring vital signs

and medication, administering bedside and personal care and providing

ambulation and personal hygiene assistance. Transportation assistance to

appointments and outings.

Balian Eye Center Rochester Hills,MI 2012

2012

Administative Assistant (Temporary)

** Performed front desk administrative duties including: Patient

registration/checkout, insurance verification, demographics, account balances light

bookkeeping and charts

**Answered multi line phones and provided exemplary customer service at all

times.

Stamatin Internal Medicine Rochester Hills,MI 2008 2008

Externship Temporary work

** Performed a wide range of administrative duties with front and back office

procedures

which included patient vitals and light office maintance and cleaning.

** Responsible for patient charts, records, scheduling, accounting and insurance

verification.

ADDITIONAL

EXPERIENCE

Sentech Temp. Services Auburn Hills, Clerk/ Clerical Assistant (Temporary)

2012

ABB Inc. Auburn Hills,MI Data Entry Specialist (Temporary)

2009

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