Customer Service Manager

OCTAVIA A. HUNT

229-***-**** *** Wrights Mill Circle Warner Robins, Ga. 31088 **************@*****.***

KNOWLEDGE, SKILLS AND ABILITIES

• Proficient in mainstream English written and

• Aplomb utilized to assess complex situations

spoken

• Proven plethora of customer service skills

• •

Exceptional communication skills Strong problem solving skills

• •

Confident working with Microsoft Office 2010, Exorbitant level of multi tasking abilities while

accounting systems i.e. Centralized AR processing maintaining organization

(CARP); 3Way Match

PROFESSIONAL EMPLOYMENT HISTORY

FORT VALLEY STATE UNIVERSITY BOOKSTORE

Store Manager

July 2012 Present, Fort Valley, Ga.

• Manager of two stores on Fort Valley State University’s campus with sovereign control of 1M+ operating budget

• Total autonomy as Textbook Supervisor/Office Coordinator

• Responsible for all entities of book store management with progressively more responsibility each semester

• Analyzed monthly financial reports i.e. PA, 16353,RNP, LP Binder; Shrink Prevention Wizard

• Managed cash flow of store:

• Accountable for ordering/shipping/receiving post secondary textbooks for entire campus

• Utilize supervisory skills to manage a team of six permanent associates and 15 seasonally

• Manage student and third party accounts: billing, reconciliation, and collections

• Maintain all course materials i.e. seek and process adoptions, place orders, create chargeback, match invoices and

credit memos

• Govern weekly work schedule and payroll

• Coordinate staff meetings and designed motivational employee enhancement briefings

• Position in companied all responsibilities of Team Lead/Textbook Supervisor

ALBANY STATE UNIVERSITY BOOKSTORE

Team Lead/Textbook Supervisor

November 2010 July 2012, Albany, Ga.

• Maintained relative course materials i.e., seek and process adoptions, place orders, create chargeback, match

invoices and credit memos

• Responsible for supervising, coaching, and motivating staff of four

• Analyzed monthly financial reports i.e. PA, 16353, RNP, LP Binder; Shrink Prevention Wizard

• Responsible for “on hand inventory in addition to the financial inventory

• Maintained publisher accounts with zero accounting errors

• Maintained and improved an organized filing system containing purchase orders, invoices, chargeback

documentations, and credit memos

• Received all inbound shipments including merchandise and textbooks

• Balanced and matched all invoices and credit memos

Shipping and Receiving Coordinator

November 2007 2010, Albany, Ga.

• Responsible for “on hand inventory in addition to the financial inventory

• Maintained publisher accounts with zero accounting errors

• Maintained and improved an organized filing system containing purchase orders, invoices, chargeback

documentations, and credit memos

• Received all inbound shipments including merchandise and textbooks

• Balanced and matched all invoices and credit memos

• Stocked text books, supplies and other merchandise

• Ordered store supplies, textbook and other course related materials by serving as liaison with sale representatives

• Shipped and tracked all outbound shipments

• Position in companied all responsibilities of Staff Assistant

Staff Assistant:

July 2007 November 2007, Albany, Ga.

• Served as liaison for staff to perform progressively responsible task to meet the needs of the faculty, staff and

student body

• Operated cash registers and severed customers at all times

• Aided in stocking textbooks and other merchandise sold including pricing the merchandise for resale.

• Determined textbook return quantities and preparing items for shipment to appropriate vendor

• Kept track of returns and chargeback documents and other items

• Supported manger with publishers accounts

• Preformed clerical duties as required

POST SECONDARY EDUCATION

• Masters of Business Administration Finance

Strayer University, May 2012 Present

• Bachelors of Science in Business Administration General Management

Troy University, January 2008 – October 2011

References Available Upon Request

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